Fabulous service from Steve, so quick and efficient and suggested new products which saved us money. Always have great service in this store. Thank you !
Company replied
Location
Switch location2 Kingland Crescent, BH15 1TB Poole, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently upgraded my phone and continued my contract within the Poole store and also took on an additional line.The young man named Archie was very helpful throughout the process as well as being a... See more
Company replied
Visit to Poole shop, & once again Dan B has given excellent service !! Very knowledgeable, helpful , knows what he's talking about but above all honest, trustworthy, friendly ..well done ! Wou... See more
Company replied
I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Poole
Written by the company
Contact info
2 Kingland Crescent, BH15 1TB, Poole, United Kingdom
4.7
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great staff especially Andrea and Carl
Great staff especially Andrea and Carl, perfect service and explained all the details, highly recommend
May 18, 2024
Unprompted review
Reply from Vodafone UK - Poole
Hi DH,
Thank you for taking the time to leave us a review, it's great to hear your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent information and so helpful
Excellent information and so helpful, explained everything so well.
Very personable. Thank you so much
Brilliant!
Andreea very professional and knowledgeable.
May 14, 2024
Unprompted review
Reply from Vodafone UK - Poole
Hi Theresa,
Thanks for your review and your lovely words for Andreea! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Steve and Jed were really helpful and…
Steve and Jed were really helpful and found me the best deal
April 20, 2024
Unprompted review
Reply from Vodafone UK - Poole
Hi Matt,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Kimberley helped me a lot
Kimberley helped me a lot! I bought 2 phones and the service that I got from her was absolutely amazing! She is a credit to your company! Will deffinetely come back in the future!
April 16, 2024
Unprompted review
Reply from Vodafone UK - Poole
Hi S Stan,
We're glad to hear you found the best option for you, when visiting the store. Thanks for your review for Kimberley.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Thank you
Thank you, Steven and Kim for amazing service! Highly recommend Poole store, friendly and patient staff 👍
March 3, 2024
Unprompted review
Reply from Vodafone UK - Poole
Hi Andreea. Thank you for your review for both Steven and Kim. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Legends
Steven was great! He was incredibly approachable and helpful, and helped me get my upgrade! Dan the Man is a legend, always welcoming. Taylor also great! Very friendly. Great guys!
March 1, 2024
Unprompted review
Reply from Vodafone UK - Poole
Hey Debbie,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Amazing support within the store and a…
Amazing support within the store and a very friendly team !!!
March 1, 2024
Unprompted review
Reply from Vodafone UK - Poole
Hey Laura,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Really great service
Really great service, haven't had a better experience with getting a phone. Thanks Becky
February 26, 2024
Unprompted review
Reply from Vodafone UK - Poole
Hi Debbie,
It's great to hear about your recent experience. Thanks for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Except service in Poole.
Dan B was excellent and so helpful. Very patient with us and helped us make an excellent choice.
January 3, 2024
Unprompted review
Reply from Vodafone UK - Poole
Hey Diane,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent place to visit
What can I say big open space nice and light
Well staffed all have excellent knowledge of all products in my opinion if u need a real professional speak to Dan he's the man
January 2, 2024
Unprompted review
Reply from Vodafone UK - Poole
Hey Phillip,
Thanks for the lovely review and fantastic support for Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Was so grateful to be seen by Kim…
Was so grateful to be seen by Kim today. She was amazing. Couldn’t have been more helpful. Amazing service.
January 2, 2024
Unprompted review
Reply from Vodafone UK - Poole
Hi Helen,
Thank you for your review, and feedback for Kim.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Absolutely fantastic!
December 31, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Andrea was very helpful and chatty and…
Andrea was very helpful and chatty and made me feel at ease and welcome. We had a laugh would recommend her to anyone. Very efficient as well
Thank you
December 30, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hey Marcy,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Excellent service from two very helpful…
Excellent service from two very helpful ladies
December 29, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hey Tony,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service
Great service. Really happy and impressed with the service received.
November 30, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hey James, Thanks for your awesome feedback 😊
All the best, The Vodafone Social Media team
Thanks for everything
Andreea is the best employee I have ever seen. very helpful and friendly. Thank you so much for everything
November 29, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hi Erhan ,
We're pleased to hear about your recent experience. Thank you for reviewing and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful
Very helpful, good knowledge of what was available. Courteous and friendly.
Always a pleasure to visit the Poole store.
November 4, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hey Tony,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Poole
Staff were fantastic so so helpful couldn't of helped anymore than they did .
KIM and Becky were amazing
October 31, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hi Tracey,
It's lovely to hear you had such a positive experience with Kim and Becky. This is absolutely what we aim for! If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Informative
Informative, supportive and clearly explaining as well as good customer service
October 31, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hi Hannah,
We're pleased to hear your great feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Absolutely fabulous service in store
Absolutely fabulous service in store. By Kim Andrea and Becky. Many thanks totally recommend.
October 24, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hi Christine. Thank you for your review for Kim, Andrea and Becky. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.