Fabulous service from Steve, so quick and efficient and suggested new products which saved us money. Always have great service in this store. Thank you !
Company replied
Location
Switch location2 Kingland Crescent, BH15 1TB Poole, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently upgraded my phone and continued my contract within the Poole store and also took on an additional line.The young man named Archie was very helpful throughout the process as well as being a... See more
Company replied
Visit to Poole shop, & once again Dan B has given excellent service !! Very knowledgeable, helpful , knows what he's talking about but above all honest, trustworthy, friendly ..well done ! Wou... See more
Company replied
I had a really great experience with the Vodafone team! Kim was absolutely amazing — she helped me sort out both my broadband and SIM card quickly and without any hassle. Archie is also super friendly... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Poole
Written by the company
Contact info
2 Kingland Crescent, BH15 1TB, Poole, United Kingdom
4.7
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Andreea has been very helpful and…
Andreea has been very helpful and patient. Stephen was also very helpful yesterday with the quote.
But the whole experience has been good.
October 17, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hey Anne,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Came in grumpy with v'phone and came…
Came in grumpy with v'phone and came out happy and grateful
September 29, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hey Roger,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Dan was very helpful and knowledgeable…
Dan was very helpful and knowledgeable with everything. Helped me out with an eSIM and sorted my phone out. Thank you Dan so much :)
September 9, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hey Lee,
Thanks for letting us know what an amazing job Dan did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Amazing customer service
Amazing customer service. Dan went above and beyond to help me . Will recommend to any one . Thanks
September 9, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hi Natalie,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Great service by Steven
Great service by Steven at Poole Vodafone store, Steven kindly set up my new Samsung phone and transferred my data from my old iPhone to my new phone. He took time to explain the workings and was very patient, would not hesitate to use this store again. Thank you
August 12, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hi. Thank you for your review for Steven. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Outstanding
August 19, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hey Joanne,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
New mobile phone
Both the ladies, Kim and Hayley who helped me in the Poole branch of Vodaphone were extremely helpful and polite, and did not get at all frustrated with my lack of technical know how.
August 16, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hey Jane,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Dan M solved all my issues
I was having many issues with the online chats and after multiple failed attempts to sort it out I went into a store. Dan.M solved all my problems, including problems I didn’t know I had. Dan is the definition of what customer service should be like.
August 12, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hi Tegan. Thank you for your review for Dan. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great knowledgeable and friendly team.
Great knowledgeable and friendly team.
I have had contract with Vodafone for a number of years now which involces several renewals of contracts.
The Poole team are very friendly and knowledgable, and special thanks to Hayley who has ensured that I have always felt that I have a contract that is right for me and good value too.
A long term, happy customer here and I will be renewing again next time with them
August 9, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hi. Thank you for your glowing review. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I thought all the people in your Poole…
I thought all the people in your Poole branch were very helpful and patient
July 15, 2023
Unprompted review
Reply from Vodafone UK - Poole
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Kimberley our advisor at Vodaphone…
Kimberley our advisor at Vodaphone Poole was so patient with us and sorted out our changeover from EE so easily
Nothing was too much trouble explaining everything as she went along.
July 12, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hi Keith,
This is lovely feedback for Kimberley. It's great to have you with us.
We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Excellent customer service
Excellent customer service, respectful, informative, gave advice without pressure. Found the experience at the shop positive - it’s so nice to find staff who understand what customer service means! Poole branch
July 7, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hi Barbara. Thank you for your review. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a problem with my order but the…
Had a problem with my order but the assistant manager Hailey sorted it out promptly without any fuss or bother
June 28, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hey Michael,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Everyone at the store in Poole were…
Everyone at the store in Poole were incredibly helpful. I could not be more delighted and grateful for the service. Special mentions and thanks to Andrea, Carl and Steve - the A team !
June 25, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hey Chris,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I would highly recommend using Vodafone great service !
I would highly recommend lovely staff there so helpful! I couldn’t ever doubt them after today. Come off of work and found that my phone screen has had it and kept blinking on and off with a line of colours. They have even gone out there way to offer a discount of a repair and helping with a reasonable price to help along with other options two. I had also been offered help to try and get photos and videos back that was sentimental to me and has been so wonderful. I would like to thank everyone who helped today you all are so lovely like and great! There was other reasonable options as well as an early upgrade. Thank you poole store your all amazing and wonderful. X
June 23, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hey Lac,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
I spoke with Hayley and Andrea who were…
I spoke with Hayley and Andrea who were amazing. They came across as friendly rather than pushing us into a sale. My sister in law went away happy with a 25g and unlimited calls and texts deal - this was at the suggestion of Andrea. Would highly recommend this particular store to anyone as all the staff are always more than happy to help and very friendly, they make the experience as seemless as possible.
June 9, 2023
Unprompted review
Reply from Vodafone UK - Poole
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
A* Service
Great service from the team as always. Been having issues with my handset for the last 3 weeks and as soon as i went to the Poole store they fixed the issue. Never had any issues visiting this store and the staff are always helpful. THANK YOU
June 14, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hey Loopy,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Expert help on hand to solve any customer queries
I was attended to by Kimberley. Having been used to using a basic Nokia, I found familiarising myself with the new technology involved in transferring to a smartphone extremely daunting. However, the service was outstanding. I was guided through the different procedures and all my questions were answered in a clear and concise manner.
May 24, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hey Andra,
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Dan was very good at helping me choose…
Dan was very good at helping me choose the right phone and contract for me, and the transition of both phones really appreciated his help, once again thankyou.
May 13, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hey Mitchell,
Thanks for letting us know what an amazing job Dan did at getting everything sorted for you! We hope you enjoy the new phone!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Brilliant customer service at Poole store
Having come to the end of a 2 year contract with Vodafone I popped into my local store to see what they could do for me after 2 years of very high bills. Steven and Hayley were absolutely brilliant. I was so grateful to them both as their priority was ‘what was the best service for me as the customer’ not ‘what was the most expensive plan they could sell’. They checked through my account and identified a tablet that had been on my account for 4 years that I haven’t used for a very long time. They adjusted my plan and my monthly payments have gone from £168 to £35.50!!!! That is a monthly saving of £131.50!!!! Thank you so much Steven and Hayley, I’m so grateful and will be back to see you again. Brilliant service. Highly recommend the Poole store!!!!
April 20, 2023
Unprompted review
Reply from Vodafone UK - Poole
Hey SH,
Thanks for letting us know what an amazing job Steven and Hayley did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.