Today I visited Vodafone store in Richmond, West London. I had a difficult experience with Vodafone's online service yesterday - it took 2 hours and I wasn't completely satisfied I had been given co... See more
Company replied
Location
Switch location15 The Quadrant, TW9 1BP Richmond Upon Thames, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jawhid, from Vodafone Richmond Upon Thames, was extremely helpful to me recently. I had lost my phone but he was able to retrieve most of the data for my new one. This took him some time, and his ma... See more
Company replied
Humzah. “I had a great experience. The service was professional, friendly, and reliable. Everything was handled on time and with excellent attention to detail. I truly appreciate the quality and the... See more
Company replied
Yaser has been brilliant. I have had issues with the data on my iPhone for two weeks and various Vodafone staff (both over the phone and in person) have tried to sort it out with no success. As the... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Richmond
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
15 The Quadrant, TW9 1BP, Richmond Upon Thames, United Kingdom
4.7
Excellent
122 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No internet at all, my family hate me
It is extremely frustrating dealing with Vodafone. The bot is poor. Too many times you have to repeat when entering things. When I selected the time for an engineer visit it wouldn't let me select the time. Poor functionality.
My internet is poor. It drops out frequently and does not deliver the 500mb that I am paying for. My 2 kids are doing exams and now we are without internet altogether at the worst possible time. We now have to wait a whole day for it to be checked. This is very stressful. I tried to make a complaint and the agent tries everything to stop me doing it. Agent refuses to tell me either an email address or a physical address for me to write a compliant. How is this legal? This is the fourth day within the first 2 months of switching. And now no connection at all. My family hate me for switching.
May 20, 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hi Tim,
I’m really sorry to hear about your experience, I can completely understand how stressful this must be, especially with your children preparing for exams. This isn’t the level of service we aim to provide, and I’m sorry for the inconvenience caused.
Issues with intermittent connection and no service at all are understandably frustrating, and I can appreciate how important a stable connection is for your household right now. The problems you’ve faced with booking the engineer and using the bot also don’t sound like a smooth experience, and we’ll certainly take that feedback on board.
We definitely don’t want to make it difficult for you to raise a complaint, and I’m sorry if it felt that way during your interaction. Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Pretty good experience in the shop
Pretty good experience in the shop. Might come back again for the service
May 16, 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Tina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amo and Humzah were very helpful…
Amo and Humzah were very helpful patient very polite providing face to face
May 15, 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Aline,
Thanks for the lovely review and fantastic support for Amo and Humzah.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Humzah was incredibly helpful
Humzah was incredibly helpful, polite, patient and provided excellent customer service.
April 20, 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hi Bea 😀 Thank you for reaching out and providing feedback for the great support you've received from Humzah. If you ever need any help in the future you know where we are. I hope you enjoy the rest of your day. Liam
I was served by Amo and Humzah
I was served by Amo and Humzah
Highly professional will highly recommended to my connections
April 15, 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Sian,
Thanks for the lovely review and fantastic support for Amo and Humzah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Good experience in Vodafone's Richmond store
Today I visited Vodafone store in Richmond, West London. I had a difficult experience with Vodafone's online service yesterday - it took 2 hours and I wasn't completely satisfied I had been given correct advice by agent. I visited the Richmond store today and was dealt with superbly in person by Humzah who managed to correct what had been done by the online agent. A big thumbs up for Humzah! Apparently it is common for store staff to have to sort out unsuitable advice given online.
April 2, 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Rosemary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Richmond
Hey Christine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The Vodafone team were great and Humzah…
The Vodafone team were great and Humzah was really helpful
March 31, 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Humzah and Uzir are very professional…
Humzah and Uzir are very professional and so helpful.
A true lovely experience updating my phone.
March 30, 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Susan,
Thanks for the lovely review and fantastic support for Humzah and Uzir.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Humzah was so helpful
Humzah was so helpful, knowledgeable about products and sorted a temporary workaround till new phone arrived. Excellent customer service
March 26, 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly and helpful experience
Very friendly and helpful experience. Thank you Humzah & Cindy 🙏
March 16, 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Dan,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ali its absolutely amazing and fantastic
February 28, 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Lexton,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Spoke to Zeb and he was amazing help…
Spoke to Zeb and he was amazing help with getting a new device, from choosing a great plan to helping me transfer data. AMAZING service and helpful team.
February 27, 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Patricia,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Uzair and the store manager Amo were…
Uzair and the store manager Amo were very friendly, helpful and knowledgeable. This store is always my first choice for Vodafone.
February 26, 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Krisztina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Zeb from Vodafone Richmond was amazing…
Zeb from Vodafone Richmond was amazing today. Thanks for your help and contract renewal!
January 31, 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Kashif,
Thanks for the lovely review and fantastic support for Zeb.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ali and Amo was great!
Vodafone Richmond was great! Amazing service by Ali and Amo. Thank you guys.
January 31, 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Ronald,
Thanks for the lovely review and fantastic support for Richmond.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
FIORELA is the Queen of customer…
FIORELA is the Queen of customer service and provide the complete contribution to the company.
I believe that Vodafone lucky to have her.
Honestly she is the best of best
November 7, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hey there,
Thanks for the lovely review and fantastic support for Fiorela.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amo was amazing today
Amo was amazing today. My phone died yesterday & he helped me through the process of setting up a new phone. He was patient with me & explained the process. I could not fault the service!
January 20, 2026
Unprompted review
Reply from Vodafone UK - Richmond
Hey Linda,
Thanks for the lovely review and fantastic support for Amo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Humza helped me greatly.
December 29, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hey Martin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service from Fiorela
Great service from Fiorela. She really helped us today.
December 29, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.