My 8 month old iPhone 13 suddenly decided not to turn on even though it was fully charged. Apple in Regent St checked it out and concluded it was a faulty logic board for which they would charge £380... See more
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Location
Switch location15 The Quadrant, TW9 1BP Richmond Upon Thames, GB
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See what reviewers are saying
I’m very happy with the service at this Vodafone store. A special thank you to Uzeir and Hamza, who were extremely helpful, friendly and welcoming. They were both very patient and made the whole proce... See more
Company replied
I walked into the Richmond branch to a smiling helpful young man by the name of Uzair. He was charming, helpful and extremely informative. I got a great mobile plan in no time at all. He was extremely... See more
Company replied
I recently completed my Vodafone upgrade with Uzair, and the service was outstanding. Uzair is professional, knowledgeable, and made the whole process quick and straightforward. What made the exp... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Richmond
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
15 The Quadrant, TW9 1BP, Richmond Upon Thames, United Kingdom
4.7
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service from the lovely team as…
Great service from the lovely team as always
February 5, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hello, Metin,
This is fantastic to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Munaf was amazing
Munaf was very helpful and helped me lower my bills and get more. Excellent service. Will definitely come again.
February 2, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hi Ibrahim,
This is a great review for Munaf. We’re glad to hear you found the best option for you when visiting the store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks,
Vodafone Social Media team
Popped into the Richmond Vodafone
Popped into the Richmond Vodafone. I must say the advisor was really professional and was extremely helpful. Keep it up!
January 31, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Tarek was great with the service…
Tarek was great with the service provided, came in with not much hope, Tarek was knowledgeable and knows his stuff. HE WAS AMAZING. Highly Recommend.
January 30, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hi Stella,
Thanks for your lovely review of Tarek! It's what we love to see 🙂 If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone Richmond
Vodafone Richmond - can you really be ars*d!
Kept waiting for 10 minutes. Could hear staff members out the back chatting and ‘having a laugh’. Eventually served by an assistant - who we obviously inconvenienced!
Experience was beyond mediocre. Del Boy could have done a better job (and at least we would have got a smile!).
Sales pitch ended with them offering a ‘staff discount’ on air time - which we politely declined as they’d completely missed that I’d gone in to upgrade the hardware.
Lack of interest. Exuded boredom. No interest in delivering a decent level of customer service. Gave inaccurate information about my contract.
Popped next door to O2 and was greeted by an interested, courteous and helpful assistant.
After 20+ years with Vodafone it’s time for a switch!!
January 25, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hey Jane 👋I'm sorry you didn't have a positive experience in store. If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/3K1e4GB, via Twitter vodafone.uk/3nfdPyY or on Instagram https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Best customer experience
Priyesh the sales advisor at Vodafone Richmond was very helpful and kind. He made sure that we leave the store with a happy face, thank you.
January 25, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hi Veronica,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Tarek in Richmond branch was very…
Tarek in Richmond branch was very helpful . Thank you
December 3, 2024
Unprompted review
Reply from Vodafone UK - Richmond
Hi Mehmet. Thank you for your review for Tarek. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service
Tarek was patient, knowledgeable and helpful with me and my son. We could not have had a better experience.
December 4, 2024
Unprompted review
Reply from Vodafone UK - Richmond
Hello, Jane,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Richmond
Hi Shamim. Thank you for your review for Munaf. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Two amazingly professional and patient…
Two amazingly professional and patient chaps Chris and Tarek made my experience great.
November 30, 2024
Unprompted review
Reply from Vodafone UK - Richmond
Hi Angela,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great deals and service!
Ali was great, helpful and patient. Great service!
November 30, 2024
Unprompted review
Reply from Vodafone UK - Richmond
Hi there,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Frustrating experience
Upgrade phone delivered 3 days later than stated in the order. Now they're saying I would have to wait 3 to 5 working days for my e-sim to arrive because my trade-in hasn't been processed yet.
November 3, 2024
Unprompted review
Reply from Vodafone UK - Richmond
Hey Sergey,
It's disappointing to hear that you're unhappy your journey so far. If there is anything in particular that you need help with, or would like us to look into for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful indeed served by Ali
Very helpful and explained the contract
October 22, 2024
Unprompted review
Reply from Vodafone UK - Richmond
Hi Sat,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Ali is very nice and helpful guy
Ali is very nice and helpful guy. He was attentive and provided excellent service.
October 22, 2024
Unprompted review
Reply from Vodafone UK - Richmond
Hi Erkan,
Thank you for taking the time to leave a review and sharing this feedback for Ali.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Good store and good advisors
September 27, 2024
Unprompted review
Reply from Vodafone UK - Richmond
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
I recently upgraded my phone and…
I recently upgraded my phone and changed my plan.
The professionalism and can do attitude of Tawhid was excellent in the Richmond Vodafone shop.
Many thanks! He deserves a raise!
September 18, 2024
Unprompted review
Reply from Vodafone UK - Richmond
Hi Ben. Thank you for your review for Tawhid. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went to the Richmond branch to renew my…
Went to the Richmond branch to renew my payg, was put on a TalkMobile package with more data for the same price. Very happy!!
August 30, 2024
Unprompted review
Reply from Vodafone UK - Richmond
Hi Risida,
It's great to hear about your recent experience and feedback. Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Really happy with the members of staff
Really happy with the members of staff. They were all very helpful. Needed some help with my sim issues and it was resolved very quickly! Thanks.
August 21, 2024
Unprompted review
Reply from Vodafone UK - Richmond
Hi Ali,
Thank you for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fardin was professional
Fardin was professional, patient and keen to find the best solution for me.
New phone and reduced usage costs. Result!
July 31, 2024
Unprompted review
Reply from Vodafone UK - Richmond
Hi John,
This is a great review for Fardin. We’re glad to hear you found the best option for you when visiting the store. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
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