My 8 month old iPhone 13 suddenly decided not to turn on even though it was fully charged. Apple in Regent St checked it out and concluded it was a faulty logic board for which they would charge £380... See more
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Location
Switch location15 The Quadrant, TW9 1BP Richmond Upon Thames, GB
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See what reviewers are saying
I’m very happy with the service at this Vodafone store. A special thank you to Uzeir and Hamza, who were extremely helpful, friendly and welcoming. They were both very patient and made the whole proce... See more
Company replied
I would like to leave a wonderful review for Zeb at Vodafone Richmond. Although the store had already closed, Zeb noticed that I was looking for something and kindly let me in so he could help.... See more
Company replied
I walked into the Richmond branch to a smiling helpful young man by the name of Uzair. He was charming, helpful and extremely informative. I got a great mobile plan in no time at all. He was extremely... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Richmond
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
15 The Quadrant, TW9 1BP, Richmond Upon Thames, United Kingdom
4.7
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service
Excellent service, nice people, good conversation, very helpful , particularly Humzah
September 8, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hey Benjamin,
Thanks for the lovely review and fantastic support for Humzah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very friendly and excellent service.
August 31, 2025
Unprompted review
Reply from Vodafone UK - Richmond
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
My first experience with Vodapphone is…
My first experience with Vodapphone is quite impressive Fiorela very patient & co
Annie H.mmunicated well. Thank you
August 29, 2025
Unprompted review
Reply from Vodafone UK - Richmond
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Came in to replace my sim and the…
Came in to replace my sim and the service I received was great. Special shoutout to Uzair, helped me throughout the whole process. Great service and a wonderful store to visit.
August 22, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hey Malik,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Uzair and Fiorela helped me
Uzair and Fiorela helped me
Massively today and solved an issue I had been facing for months when trying to switchy account from
Voxi to Vodafone while keeping my number. Appreciate you guys!
August 28, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hey Rafael,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I switched from EE to Vodafone
I switched from EE to Vodafone. Uzair and Amo were very helpful and professional throughout my whole experience. I would say they are very efficient managers and would recommend to anyone that wishes to switch to Vodafone
August 5, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hey Ben,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I’m a bit loss for words
I’m a bit loss for words, I came into renew my expired plan and i don’t know if i came into the shop at the wrong time or what but there was a staff member talking very inappropriately , I was told by the staff members in a casual conversation while I was doing my upgrade with, his name was amor the store manager, I might be mistaken but I’m sure that’s what he has said and I just thought it was a very strange thing to say in a public area
I kept getting provoked to do a trust pilot review so here you guys go!!!
August 13, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hey David,
We apologies for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
If you still need any help with this or would like us to look into anything further, please chat with us on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Great experience and very helpful and…
Great experience and very helpful and fast!!
August 12, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hey Bahadir,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Yaser was incredibly helpful
Yaser was incredibly helpful. He sorted out my problems and proposed an excellent upgrade in terms of phone and cost.
August 11, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hey David,
Thanks for the lovely review and fantastic support for Yaser.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Perfect service from Yaser and munaf
Perfect service from Yaser and munaf
May 25, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hey Kim,
Thanks for the lovely review and fantastic support for Yaser and munaf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Yaser has been brilliant
Yaser has been brilliant. I have had issues with the data on my iPhone for two weeks and various Vodafone staff (both over the phone and in person) have tried to sort it out with no success.
As the issue had still not sorted itself out I went back to the Richmond shop this afternoon and Yaser fixed the issue within 3 minutes by turning off my VPN - brilliant. Very pleased with the service.
May 25, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hey there,
Thanks for the lovely review and fantastic support for Yaser.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Superb service from Yaser and the team
Superb service from Yaser and the team, extremely helpful and efficient.
May 24, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hey Chris,
Thanks for the lovely review and fantastic support for Yaser and the team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Tarek and Yaser
Great service from Tarek and Yaser.
Very good advice on upgrading 3 plans.
April 22, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service, Tarek was extremely helpful and swift!
April 19, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hey Oliver,
Thanks for the lovely review and fantastic support for Tarek.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Richmond
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
I visited Vodafone in Richmond
I visited Vodafone in Richmond
Lovely team super helpful staff
I upgraded my contract and got WiFi device
Team member who helped me today is from Gujarat I give him a 5 star 10/10
March 8, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hi Maryam,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Munaf was Marvellous
Advisor helped me with some technical issues that I was facing.
He was very helpful and very polite.
Great service would definitely recommend.
March 7, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hi there,
We’re grateful for your fantastic feedback for Munaf, thank you! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Fiorela was Very accommodating
Fiorela was Very accommodating
Completely assisted me by heart
Pretty approachable
Explain well and meet my help
February 17, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Thanks for your feerback 😊 All the best, The Vodafone Social Media Team
munaf is number 1
The staff in the store are excellent. Especially Munaf is a genius. smart guy honestly.
February 13, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hi Attila,
We appreciate your positive feedback for Munaf. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service from the lovely team as…
Great service from the lovely team as always
February 5, 2025
Unprompted review
Reply from Vodafone UK - Richmond
Hello, Metin,
This is fantastic to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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