My 8 month old iPhone 13 suddenly decided not to turn on even though it was fully charged. Apple in Regent St checked it out and concluded it was a faulty logic board for which they would charge £380... See more
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Location
Switch location15 The Quadrant, TW9 1BP Richmond Upon Thames, GB
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See what reviewers are saying
I’m very happy with the service at this Vodafone store. A special thank you to Uzeir and Hamza, who were extremely helpful, friendly and welcoming. They were both very patient and made the whole proce... See more
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I walked into the Richmond branch to a smiling helpful young man by the name of Uzair. He was charming, helpful and extremely informative. I got a great mobile plan in no time at all. He was extremely... See more
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I recently completed my Vodafone upgrade with Uzair, and the service was outstanding. Uzair is professional, knowledgeable, and made the whole process quick and straightforward. What made the exp... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Richmond
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
15 The Quadrant, TW9 1BP, Richmond Upon Thames, United Kingdom
4.7
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very happy with my new bundle
May 10, 2023
Unprompted review
Reply from Vodafone UK - Richmond
Hey Leanne,
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Richmond
Hey Sergio,
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Richmond
Hey Charles,
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Good
Excellent service from Humayun at Vodafone Richmond. Highly recommended!
April 26, 2023
Unprompted review
Reply from Vodafone UK - Richmond
Hey Jane,
Thanks for the fabulous review for the team at Vodafone Richmond!
If there's anything at all you still need help with or would like us to look into further, please come and get in touch with my team via Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks,
Vodafone Social Media Team
Fantastic experience
I had a fantastic experience at Vodafone Richmond thanks to Jason's excellent customer service. He went above and beyond to help me find the perfect plan and device for my needs. Jason was knowledgeable, friendly, and patient, and I left the store feeling confident and satisfied with my purchase. I highly recommend Vodafone Richmond and Jason for their outstanding service!
April 26, 2023
Unprompted review
Reply from Vodafone UK - Richmond
Hey Holly,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great experience
Went to the store for sim card. Ché was very helpful, showed me all the options and then we decided based on my needs.
April 25, 2023
Unprompted review
Reply from Vodafone UK - Richmond
Hi Gert,
Thanks for your lovely review for Ché. I'm glad to hear you've had this experience.
We're always here to help if you need anything and you can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Amazing staff!
April 24, 2023
Unprompted review
Reply from Vodafone UK - Richmond
Hi George,
Thanks for sharing this lovely feedback, about the amazing service you've had in our Richmond store.
If you ever need any help, there’s a useful Help and Support section, on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Reply from Vodafone UK - Richmond
Hi Lara,
Thank you for your review. It's always great to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Che’s The Best!
Che. He was welcoming and helpful. He answered all of my questions amazingly and made me feel at ease. He talked me through the whole process and I left feeling helped and valued.
Richmond branch
April 3, 2023
Unprompted review
Reply from Vodafone UK - Richmond
Hi Ashlee, Thank you for your support and feedback. Which store did you recently visit so we're able to feed this back to Che directly?
Thanks again,
Vodafone Social Media Team
Vodafone destroyed my credit score
Vodafone destroyed my credit score. It went from excellent to poor and stayed the same after months. Last May, I converted my two "pay as you go" Vodafone numbers to the monthly payment plan. The sales guy in the Richmond Vodafone store wanted my bank account information to activate the direct debit. He said both numbers were in direct debit. Unfortunately, he put only one number in direct debit, and the other was unpaid for five months. The guy made a mistake, and I can understand this. Maybe it was a busy day, or he was not in the mood that day. I also blamed myself because I don't check my bank accounts regularly, and I couldn't realise Vodafone was not charging for the second number. But five months!!! Not a single warning SMS message, not an e-mail to inform or a warning call. The number was in use for five months without any notice. I paid all the debt as soon as I realised it, but my credit score crashed. I explained the situation in the Vodafone online chat two times. The guy on the line said, no-worry the score would be ok but nothing changed.
I am applying for my mortgage this month with a poor score. If there is anything Vodafone can do, it has to do it now. I am in such a regret. I should never have gone to a Vodafone store.
March 21, 2023
Unprompted review
Reply from Vodafone UK - Richmond
Hi Ozkan,
I can understand your concern with this and it's something we take seriously. I'm sorry to hear the impact it's having.
I'd like my team to investigate why you weren't notified of the overdue balance. Please reach out to us on Social Media, using Facebook at www.facebook.com/vodafoneUK - on Twitter using @VodafoneUK or through Instagram using Vodafone UK
Thanks,
Vodafone Social Media Team
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