I had such a lovely experience with Gurpz at Vodafone! She was incredibly kind, patient, and professional throughout my visit. It’s rare to meet someone who genuinely cares about helping customers,... See more
Company replied
Location
Switch locationUnit 18 , Liberty 2 Shopping Centre, RM1 3EE Romford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gary was patient and friendly during the meeting. He was able to fulfil my need with Vodafone contracts.
Company replied
Visited the romford store and was served by Gary. He was patient and full of knowledge. He really narrowed it down into exactly what I needed in a phone. He also went above and beyond, helped me with... See more
Company replied
Helpful with customers including me helped me blacklist my stolen iPhone and very nice workers and helped me with every questions I had in doubt in my mind. I would recommend people to come here and g... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Romford
Written by the company
Contact info
Unit 18 , Liberty 2 Shopping Centre, RM1 3EE, Romford, United Kingdom
4.9
Excellent
279 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gary was friendly
Gary was patient and friendly during the meeting. He was able to fulfil my need with Vodafone contracts.
September 24, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Gareth was great honestly and he was…
Gareth was great honestly and he was very nice guy sweet he made the job quick as possible
I was soo happy with him
Big love Gareth
September 24, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Ahmad,
Thanks for the lovely review and fantastic support for Gareth.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very nice experience!!!!!
Very nice experience!!!!!
Thanks Ferit!!!
September 17, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Luciana,
Thanks for the lovely review and fantastic support for Ferit.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Romford Vodafone
Service was very functional and professional. Vodafone Shop in Romford. Hands up to Michaela. Very polite, professional, helpful and friendly. I highly recommend this shop. Marcelo
September 12, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Marcelo,
Thanks for the lovely review and fantastic support for Romford.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nagma was very helpful she went up and…
Nagma was very helpful she went up and beyond always with a smile thank you
September 7, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hi Joan. This is fantastic to hear! We really appreciate the feedback about the excellent service received.
If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.
Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Vodafone
I had issues with my sim swap
I had issues with my sim swap, today I went to store and A lady called Nagma resolved the issue for me. She was really helpful.
August 30, 2026
Unprompted review
Reply from Vodafone UK - Romford
"Hey Ella,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Excellent service this morning by Tam…
Excellent service this morning by Tam at Vodafone in Romford! Really pleased with my new phone and the deal for my new contract. Very helpful :) thank you so much!
August 20, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Leona,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Outstanding
Visited the romford store and was served by Gary. He was patient and full of knowledge. He really narrowed it down into exactly what I needed in a phone. He also went above and beyond, helped me with my gmail accounts as I'm not tech savvy in the slightest. I left the store having achieved exactly what was needed. Thank you Gary for your outstanding customer service.
August 13, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Shauna,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Taimur served me in the Romford store
Taimur served me in the Romford store. He was absolutely amazing. He was patient, friendly, knowledgeable
It was a real pleasure to be served by him
I cannot praise him enough
Thank you
August 13, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey |ewis,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Romford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Romford
Hey Ovkry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gary at the Romford Store gave me…
Gary at the Romford Store gave me excellent customer service
July 26, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Abdulahi,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We spoke to Gary about getting a…
We spoke to Gary about getting a portable WiFi box, he was very polite and gave us lots of information making sure we understood exactly what he was explaining to us and gave us a copy of all the options to take away and have a think about with no pressure at all
July 20, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Niamh,
Thanks for the lovely review and fantastic support for Garry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nagma - amazing assistance
Nagma is extremely helpful and personable. She helped me with my son’s sim originally and has helped with the upgrade of our phone plans x 3.
Very happy with her and smooth process and help. Nagma deserves an employee of the month award.
July 17, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Elaine,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service, Taimur from Romford Mercury shop, gave us all the support and advice, assisted us we our request. Great
July 17, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Kwafengue,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gary delivered a fantastic customer…
Gary delivered a fantastic customer service. Helpful in every way.
July 16, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Denis,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Best experience very nice service Nagma
July 14, 2026
Unprompted review
Reply from Vodafone UK - Romford
"Hey Jhon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Very hsppy with service gary was vrry…
Very hsppy with service gary was vrry helpful thanx
June 22, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Ronald,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service by Gary
June 22, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Julie,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Michaela customer services advisor…
Michaela customer services advisor absolutely brilliant .Knows the products and professional ethos of the company .
June 18, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.