Visited the romford store and was served by Gary. He was patient and full of knowledge. He really narrowed it down into exactly what I needed in a phone. He also went above and beyond, helped me with... See more
Company replied
Location
Switch locationUnit 18 , Liberty 2 Shopping Centre, RM1 3EE Romford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had such a lovely experience with Gurpz at Vodafone! She was incredibly kind, patient, and professional throughout my visit. It’s rare to meet someone who genuinely cares about helping customers,... See more
Company replied
Helpful with customers including me helped me blacklist my stolen iPhone and very nice workers and helped me with every questions I had in doubt in my mind. I would recommend people to come here and g... See more
Company replied
Nagma is extremely helpful and personable. She helped me with my son’s sim originally and has helped with the upgrade of our phone plans x 3. Very happy with her and smooth process and help. Nagma... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Romford
Written by the company
Contact info
Unit 18 , Liberty 2 Shopping Centre, RM1 3EE, Romford, United Kingdom
4.9
Excellent
273 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a really good service from Nagma…
I had a really good service from Nagma today, she is amazing.
May 1, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Florentin,
Thanks for the lovely review and fantastic support for Nagma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great expeirience with Tam
Very helpful - great service and great support
April 25, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey John,
Thanks for the lovely review and fantastic support for Tam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Gareth was patient
Gareth was patient, clear on my options available and made the experience smooth and painless. Great experience!
April 22, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpfull
Made the transition very smooth and easy and explained everything in detail and in a way I would understand! And was very helpful. 100% recommend :)
April 21, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hi Harley 🙂 We're glad you've had a smooth experience with us! If you ever need any extra help from us in the future you know where we are. I hope you enjoy the rest of your day. Liam
Very helpful and friendly!!
April 18, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Its my personal experience whenever you…
Its my personal experience whenever you visit this store get in touch with NAGMA best customer service ever I have .
April 15, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Noor,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Happy with service today
April 12, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Francisc,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team.
I been to Vodafone store last week
I been to Vodafone store last week , there was a lovely lady called Nagma. She helped me to resolved my issue with the phone. Had a great service from her. She was really patient throughout. She is amazing advisor.
March 27, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Malik,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Kayla was very helpful and did…
Kayla was very helpful and did everything she could to make sure we were happy with our phone purchase! Thank you so much
March 26, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Tatiana,
Thank you for the wonderful review and the fantastic support for Kayla.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Romford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Sales guy Ferit really helpful
Sales guy Ferit really helpful, explained everything he was doing on my phone, then even got me a cheaper monthly rental on 2 of my phons. Quick and polite service.
March 12, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Barbara,
Thanks for the lovely review and fantastic support for Ferit.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
He was very helpful and he is very good…
He was very helpful and he is very good at his job. Very time I com here he is always ready to help
March 11, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Ebude,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was at Vodafone Romford this morning
I was at Vodafone Romford this morning. Mr Tony Fernando helped me to transfer my data to a new phone. He was very professional, patient and very helpful. I was very anxious but I am very pleased and relieved now.
February 27, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Janine,
Thanks for the lovely review and fantastic support for Mr Fernando.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kayla was amazing
Kayla was amazing she explained everything well, she made sure I was getting the best deals. I'm going home a very happy woman 10/10
February 15, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Adelle,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Customer service was good
Customer service was good, very polite and friendly.
Nagma was very nice to me and helpful, advised and offered me a good deal. Thanks Nagma😘
February 13, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good service 100 percent better…
Very good service 100 percent better than EE
January 27, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Ann,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Incredible service from Tam 😁
Tam has repeatedly gone out of his way to provide the best service and deals for our family that we will certainly be repeat customers with Tam.
January 24, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Abby,
Thanks for the lovely review and fantastic support for Tam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Tam is awesome 👌
Tam has been so helpful and friendly and gone out of his way to get the best deals possible for it family.
Definitely be a repeat customer with his service.
January 24, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey there,
Thanks for the lovely review and fantastic support for Tam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tam is worth his weight in gold
Tam is worth his weight in gold.
Incredibly helpful and friendly everytime we visit the store.
January 24, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Abby,
Thanks for the lovely review and fantastic support for Tam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service
Excellent service, Gary was very helpful.
Top adviser. Thank you!
Will come back definitely!!!!
January 2, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Nicoleta,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.