Visited the romford store and was served by Gary. He was patient and full of knowledge. He really narrowed it down into exactly what I needed in a phone. He also went above and beyond, helped me with... See more
Company replied
Location
Switch locationUnit 18 , Liberty 2 Shopping Centre, RM1 3EE Romford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had such a lovely experience with Gurpz at Vodafone! She was incredibly kind, patient, and professional throughout my visit. It’s rare to meet someone who genuinely cares about helping customers,... See more
Company replied
Helpful with customers including me helped me blacklist my stolen iPhone and very nice workers and helped me with every questions I had in doubt in my mind. I would recommend people to come here and g... See more
Company replied
Nagma is extremely helpful and personable. She helped me with my son’s sim originally and has helped with the upgrade of our phone plans x 3. Very happy with her and smooth process and help. Nagma... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Romford
Written by the company
Contact info
Unit 18 , Liberty 2 Shopping Centre, RM1 3EE, Romford, United Kingdom
4.9
Excellent
273 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nagma retail adviser is amazing excellent with…
Nagma retail adviser is excellent with customer very knowledgeable,Customer focused and offer a top rated service. I highly recommend her as a vodaphone sales adviser in Romford. Many thanks much appreciated
January 2, 2026
Unprompted review
Reply from Vodafone UK - Romford
Hey Bimla,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service. Nagma was very knowledgeable, patient and made the whole process easier.
December 21, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I just came to ask some help it was a…
I just came to ask some help it was a masing people specially NAGMA .🥰🥰🥰 she was angel . Thanks Nagma
December 18, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hey Metin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I attended the Romford branch after…
I attended the Romford branch after placing an incorrect order. Ferit helped me sort it all out there and then. He was so helpful and friendly and assisted me in buying a new device.
Highly recommend this store.
December 14, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hey Anne,
Thanks for the lovely review and fantastic support for Ferit.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Michaela was fabulous
Michaela was friendly, helpful and the process was seamless!
December 13, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hey Sue,
Thanks for the lovely review and fantastic support for Michaela.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very poor network
Very poor network. Made big mistake switching from o2. They have good customer service, contacted few times and they tried to help as well. However I think in general they have issue with network coverage. They give good offer to join and once you join you suffer till end. I was on holiday straight after taking the contract and lost 14 days peace of mind cancellation.
December 7, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hey Katia,
Thanks for sharing your feedback. We understand how important reliable coverage is, and we’re sorry to hear it hasn’t met your expectations. Our team did try to assist, and we appreciate you giving us that chance. Network experience can vary by location, so we’re continuously working to improve coverage across the UK.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
All of the employees were lovely
All of the employees were lovely, in particular Ali who we found very productive and had a wonderful demeanour which was a pleasure to have around and made upgrading phones simple and easy.
December 7, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hey Matthew,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Gary made the work hassle free
Gary made the work hassle free. Very down to earth and very quick. Thank-you Gary.
December 7, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hey Vashisht,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Romford
Hey Marius,
Thanks for the lovely review and fantastic support for Michaela.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very Good customer Nagma real…
Very Good customer Nagma real appreciated all the support
November 26, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hey Silva,
Thanks for the lovely review and fantastic support for Nagma.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff was patient ,explaining the…
Staff was patient ,explaining the process with I had to get a sim and I was really impressed with the service.
November 25, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hey Keziah,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Taimur is very good at his work, he has a good customer service.
Taimur is very honest and helpful,he has a good customer service
November 19, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hi, We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Gurpeet super star needs promotion
Gurpeet super star needs promotion
Is so helpful and people friendly xx
November 15, 2025
Unprompted review
Reply from Vodafone UK - Romford
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
I had such a lovely experience with…
I had such a lovely experience with Gurpz at Vodafone! She was incredibly kind, patient, and professional throughout my visit. It’s rare to meet someone who genuinely cares about helping customers, but Gurpz went above and beyond to make sure everything was sorted perfectly for me. She explained everything clearly, made me feel completely at ease, and had such a warm, positive energy that truly brightened my day.
Thank you, Gurpz, for your outstanding service and genuine kindness you’re a real credit to Vodafone! 🌟
November 13, 2025
Unprompted review
Reply from Vodafone UK - Romford
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Gurpz was amazing today thankyou for…
Gurpz was amazing today thankyou for her assistance and patience with me I will definitely be visiting her if I need anything in the future.
She is polite understanding and guided me to best deals
November 10, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hi. We're so happy to hear about the amazing support you received! We appreciate you taking the time to leave us this lovely review and we're grateful for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gurpz was absolutely brilliant
Gurpz was absolutely brilliant
Needs to be recognised stayed late to finish our telephones
November 9, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hi. We appreciate you taking the time to leave us such positive feedback. We're so glad to hear that the work to complete your telephones was brilliant and satisfactory. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Romford
Hi. We appreciate your kind words and are glad we could help you! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kayla has been very professional and…
Kayla has been very professional and extremely helpful. Thank you
October 26, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hi. We're happy to hear that our team member was very helpful and professional. We appreciate you taking the time to leave us this positive feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Taimur
Great service from Taimur. Very knowledgeable!
October 21, 2025
Unprompted review
Reply from Vodafone UK - Romford
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Very helpful and gave us great details…
Very helpful and gave us great details about the deals.
October 21, 2025
Unprompted review
Reply from Vodafone UK - Romford
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.