Visited the romford store and was served by Gary. He was patient and full of knowledge. He really narrowed it down into exactly what I needed in a phone. He also went above and beyond, helped me with... See more
Company replied
Location
Switch locationUnit 18 , Liberty 2 Shopping Centre, RM1 3EE Romford, GB
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See what reviewers are saying
I had such a lovely experience with Gurpz at Vodafone! She was incredibly kind, patient, and professional throughout my visit. It’s rare to meet someone who genuinely cares about helping customers,... See more
Company replied
Helpful with customers including me helped me blacklist my stolen iPhone and very nice workers and helped me with every questions I had in doubt in my mind. I would recommend people to come here and g... See more
Company replied
Nagma is extremely helpful and personable. She helped me with my son’s sim originally and has helped with the upgrade of our phone plans x 3. Very happy with her and smooth process and help. Nagma... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Romford
Written by the company
Contact info
Unit 18 , Liberty 2 Shopping Centre, RM1 3EE, Romford, United Kingdom
4.9
Excellent
273 reviews
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Great Customer service
Today I've been served by Tyler and Kayla, they've been very friendly, professional and acknowledged. I had a great customer service experience at
Vodafone Romford (Liberty shopping mall)
June 17, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hi Elena. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ali in the Vodafone Romford store in…
Ali in the Vodafone Romford store in the store today found the service very good and was very pleased by the help I received thank you
June 10, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hi Pete.
We're happy to hear that you found the service at our Romford store very good and were pleased with the help you received.
If you need anything, reach out through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Excellent customer service from Ferit.
Excellent customer service from Ferit.
He was courteous and diligently provided all information required about the service I needed.
June 6, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hi Olayinka, we are pleased to hear about your fantastic experience. It's great to hear Ferit was helpful and delivered an excellent service. Thank you for your 5 star feedback.
Thanks,
Vodafone Social Media Team
Michaela was very helpful,and…
Michaela was very helpful,and knowledgeable in helping us upgrade my phone . Also very patient as I am not very savvy with technology.She is to be commended for her excellent service.
May 14, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hey Christine,
Thanks for the lovely review and fantastic support for Michaela.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Woww
Wow, what a wonderful experience. Kayla couldn't have been more friendly, helpful and supportive during our time to upgrade our mobiles. Sincerely one of the best retail experiences in my life - and I'm 65.
May 14, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hey Gary,
Thanks for the lovely review and fantastic support for Kayla.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Wonderful all round service
Gurpreet was super helpful and understanding. Made sure I got the best deal for me and listened to the things I wanted. Amazing customer service and lovely to speak to
May 9, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hey Ben,
Thanks for the lovely review and fantastic support for Gurpreet.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kayla was extremely polite
Kayla was extremely polite, helpful and knowledgeable. She made the experience of getting a new phone very easy (for a first timer). I would 100% recommend her services.
April 23, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hey Charlie,
Thanks for the lovely review and fantastic support for Kayla.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service
Very good service. Ali was really helpful. Set up new phone email and download apps. Transferred my data too.
April 22, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hey Victor,
Thanks for the lovely review and fantastic support for Ali.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kayla was very very helpful she got me…
Kayla was very very helpful she got me an amazing deal on eu roaming.She was polite knowledgeable and efficient
April 16, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hey Verna,
Thanks for the lovely review and fantastic support for Kayla.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you Gurpz, Vodafone
Thank you Gurpz, she has been amazing today and incredibly patient she explained thoroughly all the deals Vodafone has to offer as I am out of contract. Thank you Ali the manager at Vodafone Romford excellent customer service, highly recommend.
April 15, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kayla was amazing and helped after a…
Kayla was amazing and helped after a traumatic experience with o2 highly recommend dealing with Vodafone Romford!
April 10, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hey,
Thanks for the lovely review and fantastic support for Kayla.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had a great experience with Gurpz she…
Had a great experience with Gurpz she explained everything very well to me I will see Gurpz again soon !
March 16, 2025
Unprompted review
Reply from Vodafone UK - Romford
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
The customer service was great.It was…
The customer service was great.It was very helpful and patient on accomodating questions and gives variety of options.I will really recommend vodafone
March 13, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hi there,
We appreciate your positive feedback! If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Go to Romford branch and ask for Kayla!
I came in to Vodafone today to get 2 new sim only contracts, I’m giving my review 5 star as I had no knowledge and Kayla explained and answered all of my questions and solved all my problems.
she stayed after work hours despite it being a Sunday and made sure I was satisfied with everything. She wasn’t trying to sell me extras like most people and made sure I was fully aware and confident with my new contracts!
I have walked away with 2 new contracts giving me more for my money! 5 star to Kayla !!!
March 9, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hi Tesoro,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Ben have made my dat
Ben have made my dat. I am walking away really happy due to him discovering that I was paying for a product that hasn't been used. If I didn't walk into to the shop then I would've kept paying for this service. He had wow factor.
March 1, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hi Monica,
Thanks for your review for Ben. This is great feedback. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Fantastic service
Called in without an appointment to discuss broadband and sim cards.Tam and Kayla were extremely welcoming and helpful.
February 14, 2025
Unprompted review
Reply from Vodafone UK - Romford
We appreciate your positive feedback If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great service by Tam very clear and…
Great service by Tam very clear and friendly could have sat here and spoke to him all day. However the store was very cold and where the systems were quite slow it was uncomfortable to sit here for an hour. I am young and fit so I do worry for the older customers that may come in here. My partner even said to Tam can you turn the aircon off which wasn’t even being used. Other than that great service and such friendly professional people. Thankyou
February 14, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hi Niamh,
We take all of your feedback on board, thanks for letting us know. It's great to see your kind words for Tam too! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kayla was very kind to me
Kayla was very kind to me. I suffer from very bad anxiety and she was very patient and quite happily repeated things for me so I understood. Would recommend Romford shop to everyone
February 12, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hi Maddie,
Thanks for sharing this with us. This is lovely feedback for Kayla. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
I’m the happiest man in the world to be…
I’m the happiest man in the world to be Vadafon customer.
The staff are very friendly special Tam very caring and explaining everything for me.
He made me feel very special.
January 30, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hi Toni,
What wonderful feedback for Tam and the team, it's really appreciated! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Where nice assistant manager Gary!!
Where nice assistant manager Gary!!!
I know from all the time that I use Vodafones.
He is very helpful, patient and gentle
Thanks for having so great team members
January 23, 2025
Unprompted review
Reply from Vodafone UK - Romford
Hi Tatiana,
It's great to hear about your recent experience, and hearing your feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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