Vodafone UK - Romford Reviews 

273
TrustScore 5 out of 5

4.9

Unit 18 , Liberty 2 Shopping Centre, RM1 3EE Romford, GB


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Rated 5 out of 5 stars

Visited the romford store and was served by Gary. He was patient and full of knowledge. He really narrowed it down into exactly what I needed in a phone. He also went above and beyond, helped me with... See more

Company replied

Rated 5 out of 5 stars

I had such a lovely experience with Gurpz at Vodafone! She was incredibly kind, patient, and professional throughout my visit. It’s rare to meet someone who genuinely cares about helping customers,... See more

Company replied

Rated 5 out of 5 stars

Helpful with customers including me helped me blacklist my stolen iPhone and very nice workers and helped me with every questions I had in doubt in my mind. I would recommend people to come here and g... See more

Company replied

Rated 5 out of 5 stars

Nagma is extremely helpful and personable. She helped me with my son’s sim originally and has helped with the upgrade of our phone plans x 3. Very happy with her and smooth process and help. Nagma... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Romford

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 18 , Liberty 2 Shopping Centre, RM1 3EE, Romford, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

273 reviews

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1-star

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4.9

All reviews

(273)

42,916 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Where nice assistant manager Gary!!

Where nice assistant manager Gary!!!
I know from all the time that I use Vodafones.
He is very helpful, patient and gentle
Thanks for having so great team members

January 23, 2025
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Hi Tatiana,

It's great to hear about your recent experience, and hearing your feedback. Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very good and helpful customer service…

Very good and helpful customer service by Gurpa today. Thank you for your patience and clear information.

January 18, 2025
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Hello, Nereida,

It's great to hear about the positive experience which you had with Gurpa. We appreciate you taking the time to write in a review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and understood every…

Very helpful and understood every question that was asked and helped 100%

January 11, 2025
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Rated 5 out of 5 stars

Left with a great deal Tam and the rest…

Left with a great deal Tam and the rest of the staff were amazing

December 18, 2024
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Hi Ijosi. Thank you for your review for Tam and the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was a wonderful experience.Staff was…

It was a wonderful experience.Staff was very helpful and friendly.

December 18, 2024
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Hi Cristi. Thank you for your review for the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent experience from Gary

Excellent experience, Gary was very clear in his explanations and went through the process patiently.
I was very pleased as he did not rush through with my time here

December 7, 2024
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Hi Agnes. Thank you for your review for Gary. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service and friendly staff.

Good service and friendly staff.
Ben was incredibly helpful and welcoming.

December 6, 2024
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Hi Patryk. Thank you for your review for Ben. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Services was extremely swift and fast

Services was extremely swift and fast. They were helpful.

November 25, 2024
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Hi Margaret, It's to see were were able to get your query resolved quickly and without any problems today.
Thanks for you feedback, The Vodafone Social Media Team

Rated 5 out of 5 stars

Most professional, helpful and patient attention

The lady assistant Gurpreet was most helpful, professional and patient in dealing with our enquiry to well after the shop closing time.

November 6, 2024
Unprompted review
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Reply from Vodafone UK - Romford

Hey Robert,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service. Very pleased.Shakil thank you.

November 4, 2024
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Hi Kristine,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Tamer was very helpful

Tamer was very helpful, he talked us through all our offers and choices available. He was smile all the time which made us welcomed to Vodafon.

October 3, 2024
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Hello, Anton,

It's always our aim to provide a helpful service, so it's great to hear that Tamer delivered! We really appreciate you taking the time to leave feedback on your recent experience.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tamer was very helpful and very kind

October 3, 2024
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Hello, Marian,

It's great to hear about the positive experience which you had with Tamer. We appreciate you taking the time to write in a review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tam was so helpful & polite and…

Tam was so helpful & polite and explained every thing perfectly thanks again

September 10, 2024
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Hi Kathleen. Thank you for your review for Tam. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I enjoy the time with Gurpz

I enjoy the time with Gurpz, she was is nice person and find me the best deal and good discount!
Thank you

August 26, 2024
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Hi Alina,

Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and you are happy with the deal Gurpz provided.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade

Friendly staff who answered any questions and very helpful

August 20, 2024
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Hi Amy,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was really helpful and took my…

Ben was really helpful and took my problem in such consideration and was very patient with me gave me so many solutions and was able to give me the best end result

August 10, 2024
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Thank you for your support and feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tam was very kind and helped me make a…

Tam was very kind and helped me make a new contract, explained everything in detail and I left very satisfied

July 11, 2024
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Hi Diverse,

This is a great review for Tam. We’re glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Tam is an amazing and professional…

Tam is an amazing and professional employee in your company. He helped me so much and gave me really good deals ! It’s hard to find this days people like him !! Thank you Tam

July 5, 2024
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Hi Ioana,

Thanks for sharing your fabulous feedback for Tam. If you need any help in the future, please message us via:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Tam was very helpful and informative

Tam was very helpful with me and information was clear

July 3, 2024
Unprompted review
Vodafone UK - Romford logo

Reply from Vodafone UK - Romford

Hi Sheila,

Thanks for your review and feedback for Tam.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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