Visited the romford store and was served by Gary. He was patient and full of knowledge. He really narrowed it down into exactly what I needed in a phone. He also went above and beyond, helped me with... See more
Company replied
Location
Switch locationUnit 18 , Liberty 2 Shopping Centre, RM1 3EE Romford, GB
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See what reviewers are saying
I had such a lovely experience with Gurpz at Vodafone! She was incredibly kind, patient, and professional throughout my visit. It’s rare to meet someone who genuinely cares about helping customers,... See more
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Helpful with customers including me helped me blacklist my stolen iPhone and very nice workers and helped me with every questions I had in doubt in my mind. I would recommend people to come here and g... See more
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Nagma is extremely helpful and personable. She helped me with my son’s sim originally and has helped with the upgrade of our phone plans x 3. Very happy with her and smooth process and help. Nagma... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Romford
Written by the company
Contact info
Unit 18 , Liberty 2 Shopping Centre, RM1 3EE, Romford, United Kingdom
4.9
Excellent
273 reviews
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Tam was amazing today
Tam was amazing today. He was very helpful, friendly and took his time and made sure we had everything we needed and left very happy.
June 29, 2024
Unprompted review
Reply from Vodafone UK - Romford
Hi Kirsty,
We're delighted you had such a positive experience. Thanks for sharing your feedback with us!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Gurpz was very very helpful in getting…
Gurpz was very very helpful in getting our Vodafone app sorted by going online ,can't have asked for a better service
June 6, 2024
Unprompted review
Reply from Vodafone UK - Romford
Hi Christine,
Thank you for reviewing and sharing your feedback for Gurpz.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Tech Rescue!…
Had a technical problem with my new phone.Gary tried several things until problem was fixed. Very helpful .I can now call my bank and car insurance provider without problems Brilliant service! Thank you.
June 4, 2024
Unprompted review
Reply from Vodafone UK - Romford
Hi Dawn!
I'm glad to hear Gary was able to help get you sorted. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Worst unlimited plan you can get
Worst unlimited plan you can get! I had my my plan upgraded to unlimited, first 3 mos was brilliant but after wards it began to become slow no one attends me the keep passing me one to another and it only reaches 2-4mbps each time i do the internet speed test. I wanna cancel my plan so bad with these company, dont advertise lies!
May 19, 2024
Unprompted review
Reply from Vodafone UK - Romford
Hi Glenn. It's disappointing to see your comments, concerns and feedback. We completely understand the importance of keeping connected online. This isn't the smooth experience we want you to have, nor the service that we strive for here at Vodafone. It may be worth double-checking that you're not on a speed capped Unlimited plan. We have 2 unlimited plans: Unlimited (max 10Mbps) and Unlimited Max (fastest available speed). If you're on an Unlimited Max plan and therefore have no speed cap, we would recommend checking out our Network Status Checker online. This tool http://vodafone.uk/nsc will advise you on how our network’s performing where you are, including up-to-date information on anything going on that might be affecting your services.
Vodafone Social Media Team
Gurpz was the staff who attended to me.
Gurpz was the staff who attended to me.
Gurpz was amazing and simply the best.
Thanks Gurpz, thanks Vidafone.
I'll always do VODAFONE cos of Gurpz.
April 23, 2024
Unprompted review
Reply from Vodafone UK - Romford
Hi Matthew,
Thank you for taking the time to leave us a review and sharing this feedback for Gurpz.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Walked in enquiring about broadband
Walked in enquiring about broadband. My plan was to shop around. But after the service I received, I had to take my broadband from Voda. These guys were amazing in their service. Explained to me it'll be the best broadband for where I lived and got and really good deal too. Thank you Tam and the team for amazing service
April 18, 2024
Unprompted review
Reply from Vodafone UK - Romford
Hey Mohibul, thanks for your review. It's great o see the team explained everything you needed to make your decision, and found you a great deal too.
thanks, The Vodafone Social Media team
Brilliant help reccomended girl at romford shop
Very helpful in all aspects very professional service
April 18, 2024
Unprompted review
Reply from Vodafone UK - Romford
Thanks for your great review, Melvin! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks again, Vodafone Social Media Team
I have been having a issue with my new…
I have been having a issue with my new upgraded plan I couldn’t solve it for a week via website. So, I went to one of their brunches in Romford!! I am relieved now!! Thanks to Gurpreet.. Thank you.
April 17, 2024
Unprompted review
Reply from Vodafone UK - Romford
Hi Vladislav,
Thanks for taking the time to write such a great review! We're delighted that Gurpreet was able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Gurpz was really nice and approched us…
Gurpz was really nice and approched us with professionalism
April 17, 2024
Unprompted review
Reply from Vodafone UK - Romford
Hi Lorena,
Thanks for sharing this lovely review for Gurpz. We appreciate your support.
We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Reply from Vodafone UK - Romford
Hi Piro,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Romford great customer service
I attended the Romford store today Gurps was extremely helpful & patient. I would definitley recommend attending this store & Vodafone's service.
April 8, 2024
Unprompted review
Reply from Vodafone UK - Romford
Hi Lea,
Thanks for your review and feedback for the team.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
It was very nice to serve me mr Ben in…
It was very nice to serve me mr Ben in Vodafone Romford thank you thank you
March 23, 2024
Unprompted review
Reply from Vodafone UK - Romford
Hi Samir,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Ferit was very helpful and did…
Ferit was very helpful and did everything for me. Got a good deal and updated my address /account for me. Thank you.
March 21, 2024
Unprompted review
Reply from Vodafone UK - Romford
Thanks for your review. I'm glad Ferit was able to get everything sorted today.
All the best, Vodafone Social Media team
Great service from nurul nice guy good…
Great service from nurul nice guy good service
March 18, 2024
Unprompted review
Reply from Vodafone UK - Romford
Hi Dean,
It's great to hear about your recent experience. Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very nice staffs
Very nice staffs; Kayla (Romford) helped me get a new sim for my mum’s phone and she was very patient and nice.
March 14, 2024
Unprompted review
Reply from Vodafone UK - Romford
Hi Patrick,
Thank you for this lovely review about your great experience with Kayla. We're delighted you got the assistance you needed.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Customer services are very very good .
March 14, 2024
Unprompted review
Reply from Vodafone UK - Romford
Hi Junaid,
Thanks for taking your time to leave this review for our Romford store.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Extremely helpful.
Gary was exceptionally helpful, explaining how we could move over from our networks, got us a great deal, and we walked out of store with new phones within 20 minutes! Would highly recommend the shop and Gary in particular.
February 17, 2024
Unprompted review
Reply from Vodafone UK - Romford
Hi Harry,
Thank you for your review. It’s great to hear of your positive experience with Gary and the team. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Be wary what you are unknowingly getting sign up to.
May need to amend review but recently went in to store to renew my broadband contract - like for like. What I didn't know and wasn't explained that they signed me up for this new digital service. Didn't realise until I started to get messages through about Engineer coming to potentially dig up garden and drill holes in my wall. My landline will cease to work (I have health issues and rely on my landline). Now gone into a complete spin. Spoken to shop again who aren't now interested. They put me on to someone on the phone who has no idea how the new digital service works either but tried to find some answers for me. Feel a bit conned. I knew this service will be 'law' by 2925 and presumably much more expensive - hard to tell as I have a 12 page pricing sheet that I don't fully understand.
Hopefully when Engineer comes next week he/she/they know what they are doing because it is chaos. Can't get any proper sense out of anyone and not being techno literate the pages and pages of paperwork doesn't help ease my panic. Maybe all will go smoothly but as no one I spoke to at Vodafone knows how it works I am not feeling confident.
February 5, 2024
Unprompted review
Reply from Vodafone UK - Romford
Hi Sharon. It's disappointing to see your comments, concerns and feedback. We completely understand the importance of receiving the required help and support when needed, especially when it comes to the complexities of a new broadband service. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone.
In regards to Digital Voice, this connects your home phone through your router and uses your broadband connection to let you to make and receive calls, opposed to the traditional and soon to be obsolete phone lines. This is part of the Openreach plan to upgrade everyone in the UK https://vodafone.uk/3HSoRRh - you'll get clearer calls, it won't cost any extra, and it won't change how you make phone calls or use your broadband.
In a power cut you can't make calls. Your telephone connects to your router for Digital Voice, so if the router loses power, you won't be able to use your landline until it comes back on. This is important if you want to make emergency calls – you need to have a mobile phone with signal. If you rely on your home phone for accessibility needs, and don't have a mobile to make emergency calls, chat to us https://vodafone.uk/34vNhfw
For more information, we would recommend heading over to the news release titled 'Your landline is changing: Everything you need to know' https://vodafone.uk/3Yv5iGu
Vodafone Social Media Team
Reply from Vodafone UK - Romford
Hi there,
Thank you for taking the time to leave your feedback! We're so happy to hear you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Teri helped me with getting a new sim…
Teri helped me with getting a new sim on my account great deal and very friendly service.
January 24, 2024
Unprompted review
Reply from Vodafone UK - Romford
Hey!
Thank you for taking the time to leave a great review about your experience with Teri.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
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