Vodafone UK - Ross On Wye Reviews 

257
TrustScore 5 out of 5

5.0

50a Broad Street, HR9 7DY ROSS-ON-WYE, GB


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Rated 5 out of 5 stars

Kevin was most helpful and explained every thing about my broadband and mobile and saved me money. Thank you

Company replied

Rated 5 out of 5 stars

We come to the Ross on Wye Vodafone store once a year to sort put our phone contracts, broadband etc and have always found Kevin and his staff to be extremely helpful. We don't feel pushed into buying... See more

Company replied

Rated 5 out of 5 stars

Kevin, store manager at Ross on Wye, has been very helpful to my partner and myself over the past few years, his patience and forbearing is wonderful. Transferring information between new and existing... See more

Company replied


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  • 50a Broad Street, HR9 7DY, ROSS-ON-WYE, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

257 reviews

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5.0

All reviews

(257)

39,680 reviews in the last 12 months

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Rated 5 out of 5 stars

Very prompt service and cheerful staff.

Very prompt service and cheerful staff.

April 4, 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Elaine,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kevin was his usual extraordinary self

Kevin was his usual extraordinary self! Helpful with sorting out my problems and sent me on my way very happy.

March 11, 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Penny
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Got my new S26 Ultra and Kevin transferred everything over. I recommend Vodafone Ross to all my friends.

March 7, 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Kay
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful. Grasped my requirements very quickly. Found a better deal for me to go onto. Excellent advise regarding use whilst abroad. Would recommend ross on wye shop.

March 6, 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Juliet,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from Kevin

Fantastic service from Kevin. Could not have been better. Highly recommend anyone to come to Vodafone Ross-on-Wye.

March 4, 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Thomson,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Couldn’t have been more helpful

Couldn’t have been more helpful. I had a problem connecting my hearing aids and they fixed it in no time at all.
I also upgraded my contracts and saved money!
Excellent service

February 12, 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey there,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from Kevin

Fantastic service from Kevin, store manager. Patient, unhurried setting up of new phone &contract. Very stress free experience!

February 9, 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Keith,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kevin was so helpful wit both queries…

Kevin was so helpful wit both queries and ended up saving me money on our charity phone and my own personal one. Have always used Ross on Wye shop- good service but Kevin was exceptional

February 6, 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Michael,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I’d be lost without Kevin and the team…

I’d be lost without Kevin and the team in Ross!

January 6, 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Roger,

Thanks for the lovely review and fantastic support for Kevin.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Guys were extremely helpful and…

Guys were extremely helpful and friendly with dealing with my request.

January 3, 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Annette,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service

Very good service

January 2, 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Elaine,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very efficient and helpful in the Ross

Very efficient and helpful in the Ross. Would definitely recommend Kevin and the team.

January 2, 2026
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Moore,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kevin and Nathan are always brilliant

Kevin and Nathan are always brilliant. Been coming to the Ross store for years.

December 12, 2025
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Jane,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Cool.I am very pleased with the offer

Cool.I am very pleased with the offer, thank you.

December 11, 2025
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Lucas,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Good service , always come to this Ross store

December 10, 2025
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Gillian,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service as always in the Ross…

Great service as always in the Ross branch. Kevin is always helpful, friendly and efficient.

December 9, 2025
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Susan,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sorted out my problem straight away .

Sorted out my problem straight away .. good service thank you

December 5, 2025
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Lynda,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

cerys was so helpful

December 1, 2025
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hey Amy,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service from Kevin and the…

Fantastic service from Kevin and the staff. He got me a cheaper deal on my home broadband! Every little helps!

November 8, 2025
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

Hi. We're so happy to hear that you received such great service and appreciate you sharing your fantastic feedback with us. Thanks for taking the time to leave us this lovely review. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant advice and help from Nathan…

Brilliant advice and help from Nathan (who has the patience of a saint). Feel I’m getting exactly what I need for a great price

November 4, 2025
Unprompted review
Vodafone UK - Ross On Wye logo

Reply from Vodafone UK - Ross On Wye

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

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