Kevin was most helpful and explained every thing about my broadband and mobile and saved me money. Thank you
Company replied
Location
Switch location50a Broad Street, HR9 7DY ROSS-ON-WYE, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We come to the Ross on Wye Vodafone store once a year to sort put our phone contracts, broadband etc and have always found Kevin and his staff to be extremely helpful. We don't feel pushed into buying... See more
Company replied
Friendly approachable staff. Clear options given.
Company replied
Kevin, store manager at Ross on Wye, has been very helpful to my partner and myself over the past few years, his patience and forbearing is wonderful. Transferring information between new and existing... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ross On Wye
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
50a Broad Street, HR9 7DY, ROSS-ON-WYE, United Kingdom
5.0
Excellent
257 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service instore from Nathan
Good service instore from Nathan. Always helpful
July 3, 2025
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey Ross,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Needed to move my Home Broadband from…
Needed to move my Home Broadband from my old property over to my new property. Kevin helped me call the team and get it all sorted in no time! Brilliant service!
June 4, 2025
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey Jonathan ,
Thanks for the lovely review and fantastic support for Kevin .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kevin was as usual superb and we had…
Kevin was as usual superb and we had excellent service.
Sorted out packages and is a great ambassador for vodaphone.
June 3, 2025
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey K e,
Thanks for the lovely review and fantastic support for Kevin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kevin is ALWAYS so helpful
Kevin is ALWAYS so helpful. He has just worked out an excellent deal for me
June 3, 2025
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey Vanessa,
Thanks for the lovely review and fantastic support for Kevin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from Kevin and…
Excellent service from Kevin and Nathan! Helped me set up my new phone in no time. Very patient and helpful
June 3, 2025
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey Barbara ,
Thanks for the lovely review and fantastic support for Kevin & Nathan
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service as always in Ross
Excellent service as always in Ross. Kevin and the team have looked after us for years.
May 14, 2025
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi John,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Friendly helpful staff
Friendly helpful staff
Fats effective knew exactly what they were doing.
Fabulous experience
May 7, 2025
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey Ruth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience from nathan
Great experience from nathan. Always come to see him everytime i need a new phone
May 6, 2025
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey Richard,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I always go to the Ross store
I always go to the Ross store. Kevin and the team are great and don't try to sell me anything I don't need! Always recommend our local branch!
May 3, 2025
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey Janet,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Popped into store today and saw Kevin…
Popped into store today and saw Kevin and he sorted everything out for me including a great deal. Thanks
May 3, 2025
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey Paul,
Thanks for the lovely review and fantastic support for Kevin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very easy to deal with
Very easy to deal with - very clear instructions given and fully understood - well done Kevin.
April 26, 2025
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey Tony,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant service as always in Ross
Brilliant service as always in Ross! We were served by Kevin and Cerys and they always look after us in Ross!
April 24, 2025
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey Anon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kevin set my phone very helpful and…
Kevin set my phone very helpful and friendly
April 7, 2025
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey Colin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ross On Wye
Hi there,
Thank you for your review for Cerys. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ross On Wye
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Absolutely brilliant service
Absolutely brilliant service. Kevin talked me through all the options and helped me get set up. Really helpful and simple instructions.
March 12, 2025
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Elaine,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Cerys very helpful cheerful and a…
Cerys very helpful cheerful and a pleasure to talk to
March 10, 2025
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hello Simon,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Kevin and Nathan
Kevin & Nathan have been amazing today very helpful friendly and fun as always highly recommend Vodafone Ross great team
March 7, 2025
Unprompted review
My experience here was very good
My experience here was very good. I’ve had problem solved that I didn’t know I had Nathan has been very helpful. I’m glad I came.
March 5, 2025
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Chris,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great friendly service always helps…
Great friendly service always helps with any query
February 12, 2025
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Lois,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.