Excellent service from Kevin, we needed a new phone and he sorted everything out for us no problems, very pleased with vodaphone
Company replied
Location
Switch location50a Broad Street, HR9 7DY ROSS-ON-WYE, GB
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See what reviewers are saying
Kevin in our local store ross on wye was a brilliant help in making my phone reusable by removing virus apps.
Company replied
We come to the Ross on Wye Vodafone store once a year to sort put our phone contracts, broadband etc and have always found Kevin and his staff to be extremely helpful. We don't feel pushed into buying... See more
Company replied
Friendly approachable staff. Clear options given.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ross On Wye
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
50a Broad Street, HR9 7DY, ROSS-ON-WYE, United Kingdom
5.0
Excellent
259 reviews
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Kevin set us up on broadband
Kevin set us up on broadband. Quick and painless!
November 4, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Tony,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Ross On Wye
Hi Stewart,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Always helpful
Always helpful, I'm not very good at technology & nothing is too much trouble. Great service
October 31, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Thanks for your fab feedback Kate. It's great to see our team were so helpful
All the best, The Vodafone Social Media Team
Great service smooth transaction
October 25, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Rachel,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Excellent knowledge and service from…
Excellent knowledge and service from staff as always in Ross-on-Wye. Made selecting new contract easy and stress free
October 23, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Peta. Thank you for your review for the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cerys
Cerys, was very pleasant and knowledgeable and patient with us oldies.
Explaining everything really well.
October 23, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey Jeanette,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kev was fabulous
Kev was fabulous and helped me change my number on everything I needed to when getting a new number due to spam!
October 23, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey Sharice,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer experience
We come to the Ross on Wye Vodafone store once a year to sort put our phone contracts, broadband etc and have always found Kevin and his staff to be extremely helpful. We don't feel pushed into buying anything we don't need and they explain everything in a clear and concise way for us "older" customers!
October 23, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey Karen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I am 77 and struggle with technology
I am 77 and struggle with technology. Nathan was so patient in sorting out my problem and helped me with many further ones. I am very grateful for his help and would recommend Vodafone to others.
October 18, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Sue,
This is lovely feedback for Nathan. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Patient and Friendly.
Very friendly, patient helpful staff, especially Kevin in Ross on Wye. Never makes my feel silly for asking simple questions. Will always try and help me save money.
October 9, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi, It's great to see Kevin was patient and helpful while you made your decision.
Thanks, The Vodafone Social Media Team
Cerys had been most helpful today.
Cerys has been most helpful today.
Explained everything I needed to know.
She was Approachable when I entered the shop when she pleasantly gave me her name. Absolutely lovely young lady
October 9, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Thanks for letting us know how helpful Cerys was today.
All the best, the Vodafone Social Media team
Very good service 👌👍
October 5, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Kevin at Ross-on-Wye was really…
Kevin at Ross-on-Wye was really helpful. Every step of the process making the transition seamless. Thoroughly recommended. Many thanks, Martin Duffy.
October 4, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hello, Martin,
It's great to hear about the positive experience which you received in store from Kevin, and we appreciate you taking the time to leave a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Cerys Jones
The advisor, Cerys was very helpful whilst dealing with my new contract deal.
I have been a Vodafone customer for over 20 years.
I couldn’t fault the customer service that I received. 5 stars plus.
September 21, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey James,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good service from Ross-on-Wye
Very good service from Ross-on-Wye. Had a problem receiving calls. Kevin fixed it and saved me money on my Sim!
September 19, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Patricia,
Thank you for your revie wand great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kevin is an absolute God
Kevin is an absolute God! He has saved my life so many times! He deserves to to be promoted to the highest office going. He is absolutely brilliant!
September 11, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Soosie,
This is lovely feedback for Kevin. Thanks for your kind words and taking your time to share the experience. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Reply from Vodafone UK - Ross On Wye
Hi Jayne,
Thanks for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kevin is excellent very knowledgeable…
Kevin is excellent very knowledgeable and patient I have been coming to the ross on wye branch for many years and have always had wonderful service.
September 6, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Maria,
It's lovely to see you've always had such a great experience with our Ross on Wye team. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Ross On Wye
Hi Dave,
Thanks for the positive feedback, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Nathan was friendly
Nathan was friendly, knowledgeable and helpful. Congrats to Vodafone fir his excellent training.
September 3, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Jennifer. Thank you for your review for Nathan. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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