Excellent service from Kevin, we needed a new phone and he sorted everything out for us no problems, very pleased with vodaphone
Company replied
Location
Switch location50a Broad Street, HR9 7DY ROSS-ON-WYE, GB
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See what reviewers are saying
Kevin in our local store ross on wye was a brilliant help in making my phone reusable by removing virus apps.
Company replied
We come to the Ross on Wye Vodafone store once a year to sort put our phone contracts, broadband etc and have always found Kevin and his staff to be extremely helpful. We don't feel pushed into buying... See more
Company replied
Friendly approachable staff. Clear options given.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Ross On Wye
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
50a Broad Street, HR9 7DY, ROSS-ON-WYE, United Kingdom
5.0
Excellent
259 reviews
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Reply from Vodafone UK - Ross On Wye
Hi Samuel. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great local team
Initial impressions
Kevin was friendly and welcoming and his manner and words presented as someone who wanted to help. My wife and I felt instantly that this was someone we could do business with.
The process
Having explained what we needed (overseas access) Kevin identified a better solution with a specific tariff. This persuaded us to move two phones to Vodafone, one with the recommended tariff (which met the need).
We were taken through the contract and all appeared to have proceeded smoothly.
There was, however, a hiccup with one phone porting. Unlike some businesses where you are left to call a helpline and spend hours going round in circles, Kevin was personally on the case, ably supported by his colleagues when he was not in the office.
Sometimes things do go wrong and that is when you really find out the calibre of who you are dealing with. Kevin took personal interest and responsibility to sort out the issue and presently as a competent and professional individual who is an asset to the business.
August 19, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Nigel. Thank you for your review for Kevin. Minus the hiccup, It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again for taking the time to write your review,
Vodafone Social Media Team
Reply from Vodafone UK - Ross On Wye
Hi Sarah,
It's great to hear about your recent experience and feedback. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amazing service the best Vodafone shop…checking a plan
Amazing service the best Vodafone shop is in Ross on Wye ever and Kevin is as helpful as ever.
August 23, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Rose,
Thanks for taking the time to review and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Friendly approachable staff
Friendly approachable staff. Clear options given.
August 22, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hello Stephanie,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Kevin was really helpful and kind.
August 20, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Sandie,
We’re glad to hear you found the best option for you when visiting the store. Thanks for your review.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Kevin switched me from pay as you go to…
Kevin switched me from pay as you go to contract, and saved me £6 a month. Great service!
August 13, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Diane. Thank you for your review for Kevin. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kevin always solves my issues and is…
Kevin always solves my issues and is very pleasant. Would recommend Vodafone Ross-on-Wye to anybody
August 8, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service and advice
August 6, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Jon! Thanks for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks, Vodafone Social Media Team
I have a mobile phone
I have a mobile phone, broadband and watch all through Vodafone. Very happy with the service in Ross.
July 24, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Simon,
Thanks for taking your time to support us and your feedback for Ross. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Served by Nathan
Served by Nathan, definitely a well informed visit and got ever sorted and more very quickly
July 20, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Debbie. Thank you for your review for Nathan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kevin covered every detail
Kevin covered every detail, expertly and with such good humour and patience.
10 out of 10 !!
July 15, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Matt,
We love to hear it! Thanks for the great feedback.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Had an issue with my mobile data
Had an issue with my mobile data. Popped into the Vodafone store in Ross, and Kevin fixed it in no time! Highly recommended service.
July 10, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi G Heath,
Thanks for your 5-star review for Ross and Kevin. We appreciate this feedback and it's great to hear they got it fixed. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Very good & helpful. Many thanks
Very good and helpful many thanks Nathan
July 4, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Thanks for your fab feedback for Nathan
All the best, The Vodafone Social Media Team
excellent service at Ross on Wye branch…
excellent service at Ross on Wye branch today. Highly professional, very clear to understand and friendly service
July 9, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Rosi,
This is really great to hear, thanks for the feedback and support!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Absolutely excellent staff
Absolutely excellent staff, Nathan, Fiona & Kevin, A1 customer service , it makes a change to get excellent customer service nowadays , well done everyone 👏 vodafone Ross on wye
June 28, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hello, Michael,
It's always our aim to provide a great service, so it's lovely to hear that Nathan, Fiona, and Kevin delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help with anything in the future, please don't hesitate to reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Great experience from Nathan today in…
Great experience from Nathan today in store, reinstalled whats app for me. Job done
June 27, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Gillian,
Thanks for the great feedback, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Nathan is very knowledgeable
Nathan is very knowledgeable, helpful and extremely personable. He makes the whole experience a pleasure.
June 27, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Lesley,
It's lovely to see you had such a positive experience with Nathan. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Relaxed good staff
Friendly staff relaxed atmosphere, that listened to what I needed, good deal done
June 22, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hi Tom. Thank you for your review for the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kevin sorted out my phone upgrade and…
Kevin sorted out my phone upgrade and showed me how to use it! Highly recommended!
June 19, 2024
Unprompted review
Reply from Vodafone UK - Ross On Wye
Hey Carole,
Thanks for sharing this 5 star feedback with us!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
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