Went into my local Vodafone store in Scarborough to get a new phone deal. Previously tried on the Vodafone app, but there was a problem with the server so I couldn't get anywhere. At the store, afte... See more
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Location
Switch location13 Westborough, YO11 1UH Scarbrough, GB
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Currently on holiday in a Caravan in the Reighton N/Yorkshire area. Wi-Fi available, speed is very low. Visited Vodafone Scarborough for options. April shop assistant knew exactly how to fix the issue... See more
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After having a terrible service trying to get a new contract with tesco mobile we decided to look at prices with vodafone. Tom was super attentive and helpful. Taking handsets off display so we could... See more
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Excellent service by Tom. He upgraded our broadband and phone Sims and we are only paying A few pounds a month extra, so we are really pleased.To be honest our broadband was absolutely rubbish, but n... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Scarborough
Written by the company
Contact info
13 Westborough, YO11 1UH, Scarbrough, United Kingdom
4.9
Excellent
209 reviews
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The assistant TJ was very polite and…
The assistant TJ was very polite and informative. He explained every step along the way and made the visit and sale an enjoyable experience
June 11, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Brian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
5 star service
Wonderful service from both Emily and April in trying to sort out a sim card for my daughters phone, they both went above and beyond to get this sorted for us.... Left the store with an extremely happy daughter, also both members of staff were so friendly and easy to talk to... Well done Vodafone Scarborough
June 15, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Helen. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
April was so welcoming from entering…
April was so welcoming from entering the shop to leaving, she went beyond the Call of Duty with the help of Tom thank you
June 16, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Clifford. We're happy to hear that you felt so welcomed! We appreciate you mentioning the exceptional service you received, and we thank you for your kind words and recognition.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lovely experience
Emily has a great personality and is very friendly. She is very helpful and sorted us out in an efficient manner. Very pleased with our experience.
June 15, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hi David. Thank you for your review for Emily. It's always lovely to read such fabulous feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very satisfied customer
Just to say a really big thank you to April, who served me in the Scarborough store. She was so patient and friendly, and tried very hard to help me get the best deal possible. She spent lots of time answering my many questions, and made sure I knew what I was doing with the new phone.
June 14, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Eve. Thank you for your review for April. It's always lovely to read such brill feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Broadband upgrade and 2 phone sym upgrade.
Excellent service by Tom. He upgraded our broadband and phone Sims and we are only paying A few pounds a month extra, so we are really pleased.To be honest our broadband was absolutely rubbish, but now we've upgraded he ensured us it would be a lot better once it's been installed on 2 July.
June 13, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Mark. Thank you for your review for Tom. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service by Owen and Tom
Fantastic service by Owen and Tom . Very helpful . Very pleased !
June 7, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Nicholas,
Thanks for the fantastic feedback and are so glad that you found the service helpful.
Thanks again,
Vodafone Social Media Team
I went into Vodafone after having some…
I went into Vodafone after having some issues with my phone while travelling. I was greeted and served initially by Tony who listened to my issues carefully. After spending his time looking into the problems I was having. He resolved them and managed to help me find an absolutely fantastic new plan that would rectify the problem while also saving me money on my contract. Tom completed the transaction the following day and was very polite and professional. I highly recommend this store and its staff members.
May 28, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Kathryn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
April at the Scarborough branch was…
April at the Scarborough branch was very helpful and professional. She went above and beyond to help us.
May 22, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Mikael ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Owen and Tony were amazing!
Owen and Tony were amazing!
I went in to enquire about upgrading my phone and couldn't fault the experience at all. Owen and Tony talked me through everything and found me a truly amazing deal that was cheaper than what I was paying before, and I got a new phone out of it!
They were patient and explained everything in as much ad detail as I needed. As always when upgrading phones and contracts, it can often take a while, but they helped pass the time with friendly conversation.
Thank you so much!
May 17, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Clarke,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Spoke to Emily who was very helpful
Spoke to Emily who was very helpful, her information was clear and accurate. Previously we had been let down by Vodafone stuck on their customer help line for more than 1/2 a day! Hopefully Emily has rectified this. A lovely person.
May 13, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hey,
Thanks for the lovely review and fantastic support for Emily.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Everything thing was explain clearly…
Everything thing was explain clearly and concisely. A good deal was found.
May 12, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hey John,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tony was very helpful from the moment I…
Tony was very helpful from the moment I walked into store. He was shown how to find me the best deal for what I needed. He was helpful and friendly the whole time I was in store he explained every to me .
May 10, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Amanda,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tyler Matthew (Scarborough) was amazing!
We’ve been Vodafone customers for many years and I am very loyal only I’ve been trying to upgrade my Wife’s mobile handset and airtime package but following numerous calls to Vodafone direct I just couldn’t get the right package for my Wife, this left me for the first time thinking do I start looking at other providers, NO! We visited the Vodafone Scarborough store for the second time in this period and waited to speak to Tyler who we had seen previously, Tyler was amazing, he completely understood what we wanted and didn’t try to sell us anything he knew we didn’t want, we have now agreed a new airtime package and order a new handset, many thanks to Tyler as our loyalty to Vodafone could’ve slipped away for the first time in more years than I care to remember, Tyler, Vodafone owe you one!!
April 26, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Heeks,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Extremely helpful and genuine support…
Extremely helpful and genuine support from Tom today.
April 10, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Claire,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A helpful and patient experience
Tj was extremely helpful in explaining to a novice the intricacies of mobile phones!
He was sensitive to my ignorance and was patient throughout
April 8, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Alan,
Thanks for the lovely review and fantastic support for Tj.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Unexpected new phone day 🙂
I went in for a battery refresh on my old phone, money is tight at the moment so thought this was my best option even if my phone had a few issues aground the battery and charging port. April advised my brilliantly on my options which I wasn’t really sure were available to me and I came out with a new device and better air time plan than I’m currently on. My Experience with April in the Scarborough store today was great and so much better than online!
April 9, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hey Dan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Scarborough
Hey Gary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The staff were fantastic
The staff, Harry has been fantastic and could not fault them.
After poor experience at EE, Vodafone Scarborough have helped change my mind on phone shops
March 15, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hi Christopher,
Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Leanne in Scarborough was absolutely…
Leanne in Scarborough was absolutely fantastic dealing with my wife and myself with great patience and confidence. Thank you.
March 13, 2025
Unprompted review
Reply from Vodafone UK - Scarborough
Hi John. Thank you for your review for Leanne. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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