Vodafone UK - Shrewsbury Reviews 

179
TrustScore 5 out of 5

4.9

33 Pride Hill, SY1 1DP Shrewsbury, GB


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Rated 5 out of 5 stars

Went into store to talk as needed help regarding roaming for an upcoming holiday! Was served by the helpful Ed, who even got me a better deal on my sim deal than what I was currently paying! Great se... See more

Company replied

Rated 5 out of 5 stars

Charlotte couldn't have been more helpful assisting me with my upgrade. Knowledgeable, attentive and patient, she helped me select the phone that was right for me (on a very competitive tariff) and... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Merlin this afternoon. Merlin went through all my available options, explaining everything clearly. I feel I got the best deal for my needs. Very happy with my purchase and th... See more

Rated 5 out of 5 stars

I was seen today by store manager Merlin in the Shrewsbury pride hill branch. Fantastic experience from the very moment I walked in. Exceptional service from Merlin who spoke me through the pr... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Shrewsbury

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 33 Pride Hill, SY1 1DP, Shrewsbury, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

179 reviews

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4.9

All reviews

(179)

42,566 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic customer service- great team

July 28, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chloe was very helpful

Chloe was very helpful

July 23, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Stephen,

Thanks for the lovely review and fantastic support for Chloe.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chloe was an amazing help at the store…

Chloe was an amazing help at the store today and sorted my SIM card issue out. She is an asset to Vodafone.

July 16, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hi Benjamin, thank you so much for your wonderful review and the amazing support you’ve shown for Chloe, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Chloe was wonderful and the stores help…

Chloe was wonderful and the stores help was amazing

July 16, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Barrie,
Thanks for the lovely review and fantastic support for Chloe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jason was a great help

Jason was a great help, made it quick and easy, cheers mate

July 2, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Jack,

Thanks for the lovely review and fantastic support for Jason.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh was very helpful and got the best…

Josh was very helpful and got the best deal for me. Quick and efficient.

July 2, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Heather,

Thanks for the lovely review and fantastic support for Josh.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh has been very helpful when I came…

Josh has been very helpful when I came to upgrade my phone Instore. Top bloke and a credit to the company/store.

June 19, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Davis,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We had really good service we had no…

We had really good service we had no wait . We thought it would be one hour but it only took 10 minutes. If I could give them 10 stars, I would.😍

June 6, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Mariachiara,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful explained procedure and…

Very helpful explained procedure and dealt with it promptly
Assistant Josh

June 5, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Jason was very helpful and knowledge choosing a new phone for myself.

May 30, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Michael,

Thanks for the lovely review and fantastic support for Jason.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely young man Josh

I came in earlier this week looking for an iPad. I spoke to a lovely young man called Josh who was very very helpful. Was very respectful and polite.

May 26, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh was super quick & efficient

Josh was super quick & efficient. Great service

May 30, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Helen,

Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service and a great sim only…

Great service and a great sim only deal. thanks josh!

May 27, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh helped me sort my data not working…

Josh helped me sort my data not working on my phone and got it working again. good service

May 28, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Served by Jason today, reduced costs

Served by Jason today, who was very polite and helpful. Reduced our contract bill substantially, and took time to duscuss our needs and best plans. Thank you Jason, happy customers 😀

May 26, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Lini,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jason was really helpful in explaining…

Jason was really helpful in explaining what's available and also assisted in setting the phone up. Thank you.

May 22, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Tony,

Thanks for the lovely review and fantastic support for Jason.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was very helpful explained…

Jack was very helpful explained everything

May 22, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service as usual

Great service as usual. Jack made sure all was explained and the process was very straightforward.

May 12, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Phil,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was extremely helpful and friendly

Jack was extremely helpful and friendly

May 9, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Rae,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, many thanks to Jack

May 6, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey A,

Thanks for the lovely review and fantastic support for Jack.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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