Vodafone UK - Shrewsbury Reviews 

185
TrustScore 5 out of 5

4.9

33 Pride Hill, SY1 1DP Shrewsbury, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Chloe, in the Shrewsbury branch was amazing. Patient, supportive and gives and clear indication that she cares. Thanks so much. Lee

Company replied

Rated 5 out of 5 stars

Went into store to talk as needed help regarding roaming for an upcoming holiday! Was served by the helpful Ed, who even got me a better deal on my sim deal than what I was currently paying! Great se... See more

Company replied

Rated 5 out of 5 stars

Charlotte couldn't have been more helpful assisting me with my upgrade. Knowledgeable, attentive and patient, she helped me select the phone that was right for me (on a very competitive tariff) and... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Merlin this afternoon. Merlin went through all my available options, explaining everything clearly. I feel I got the best deal for my needs. Very happy with my purchase and th... See more


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Shrewsbury

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 33 Pride Hill, SY1 1DP, Shrewsbury, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(185)

39,680 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Served by Jason today, reduced costs

Served by Jason today, who was very polite and helpful. Reduced our contract bill substantially, and took time to duscuss our needs and best plans. Thank you Jason, happy customers 😀

May 26, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Lini,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jason was really helpful in explaining…

Jason was really helpful in explaining what's available and also assisted in setting the phone up. Thank you.

May 22, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Tony,

Thanks for the lovely review and fantastic support for Jason.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was very helpful explained…

Jack was very helpful explained everything

May 22, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service as usual

Great service as usual. Jack made sure all was explained and the process was very straightforward.

May 12, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Phil,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was extremely helpful and friendly

Jack was extremely helpful and friendly

May 9, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Rae,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, many thanks to Jack

May 6, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey A,

Thanks for the lovely review and fantastic support for Jack.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went it store today to set up broadband…

Went it store today to set up broadband and Jason was very helpful and knowledgeable and got it sorted fast and efficiently, will return !

May 1, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Rubie ,

Thanks for the lovely review and fantastic support for Jason.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went in store to get some temporary…

Went in store to get some temporary WiFi while we waited for our broadband to be installed. Came in and jack was extremely helpful and sorted everything with ease. Very fast and effective. Also some nice conversations while getting sorted. If you need to go into store ask for jack!

April 27, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Luke,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks to Ed

Great service from Edward in the Shrewsbury store, sorted me out a great deal

April 26, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Jack,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service today from Jack who was…

Great service today from Jack who was really helpful and got me a great deal on a new contract. Very efficient and smooth process. Highly recommended.

April 25, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Anna,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We were in store today and served by…

We were in store today and served by Jack, he was a great help and got us sorted with our broadband and new phone, thanks again!

April 25, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Lizzie,

Thanks for the lovely review and fantastic support for Jack.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

With thanks

With many thanks to Jack and Jason for their excellent service, appreciate them greatly

April 16, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Michael,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh was amazing

Josh was amazing - cheerful super helpful and really clear communication in changing my broadband . Totally recommend him thanks 🤩

March 11, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks to Ed for helping with SIM plans…

Thanks to Ed for helping with SIM plans in store

March 30, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Teresa,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh

Josh, welcomed us today. Gave great advice and very helpful. sorted our contacts and sim. Very polite amd friendly. Fantastic customer service. Josh at Shrewsbury.

March 30, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey There,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh helped me save money and…

Josh helped me save money and transferred my data

March 28, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Cat,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jason was very helpful with giving me…

Jason was very helpful with giving me information on iPad

March 23, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Florence,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service!

Wonderful helpful service from Jack and staff at the Shrewsbury store! Definitely worth switching from others! Thank you Jack!

March 20, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Ang

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh helped me with a new phone and…

Josh helped me with a new phone and also transfered all my data for me.

March 20, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ed was a fantastic very helpful and…

Ed was a fantastic very helpful and knowledgeable staff member
. Thanks Russell Miles.

March 17, 2026
Unprompted review
Vodafone UK - Shrewsbury logo

Reply from Vodafone UK - Shrewsbury

Hey Russell,

Thanks for the lovely review and fantastic support for Ed.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look