Chloe, in the Shrewsbury branch was amazing. Patient, supportive and gives and clear indication that she cares. Thanks so much. Lee
Company replied
Location
Switch location33 Pride Hill, SY1 1DP Shrewsbury, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went into store to talk as needed help regarding roaming for an upcoming holiday! Was served by the helpful Ed, who even got me a better deal on my sim deal than what I was currently paying! Great se... See more
Company replied
Charlotte couldn't have been more helpful assisting me with my upgrade. Knowledgeable, attentive and patient, she helped me select the phone that was right for me (on a very competitive tariff) and... See more
Company replied
Excellent service from Merlin this afternoon. Merlin went through all my available options, explaining everything clearly. I feel I got the best deal for my needs. Very happy with my purchase and th... See more
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Shrewsbury
Written by the company
Contact info
33 Pride Hill, SY1 1DP, Shrewsbury, United Kingdom
4.9
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jack and josh have been ace
Jack and josh have been ace. Recommend using them when you visit!
March 17, 2026
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hey Jabor,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful and patient
ED was extremely helpful and very patient, there was a few technical issues along the way with the system but we got there, thankyou very much
March 13, 2026
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hey Kris,
Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jason helped me to transfer my data
Jason helped me to transfer my data. Very helpful chap
March 13, 2026
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hey Peter,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack has been incredible today and so…
Jack has been incredible today and so very helful. Nothing was too much trouble and he actually wanted to help and support. The atmosphere in the shop was fab too but Jack was AMAZING.
March 7, 2026
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hey Nicola,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jason was very helpful transferring…
Jason was very helpful transferring data on my A17
March 3, 2026
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Fantastic service from Josh very…
Fantastic service from Josh very efficient service very friendly couldn't of asked for better service
February 21, 2026
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Shrewsbury store
Josh at Shrewsbury was very knowledgeable and helpful
February 20, 2026
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hey Charlotte,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ed was very very helpful he's a star
Ed was very very helpful he's a star. Very pleased with the service.
February 17, 2026
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hey Tony,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
A vibe you can’t match over the phone
Friendly, professional service, helped me find the right plan and they saved me money. Jack is an amazing asset to Vodafone store. The store was clean and tidy and was not only visually inviting also had a great vibe. Great team on today and that was demonstrated in their communication and support. Will always visit in person as opposed to online support. Thank you Vodafone and thank you Jack.
Leanne James
February 6, 2026
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hey James,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Josh helped me and was very polite
Josh helped me and was very polite. He helped me save some extra money.
January 29, 2026
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hey Dianne,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helpful Staff
Dropped into the shop - Jack couldn’t have been more helpful with my Broadband query
January 27, 2026
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hey Anne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Josh was very efficient and…
Josh was very efficient and knowledgable and helped us select the most suitable broadband package for our needs.
January 2, 2026
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hey Ian,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Knowledgeable and professional service
Josh was very knowledgeable and professional.
What a pleasant young man.
Helpful and super efficient.
Thanks Josh .
January 2, 2026
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hey Fiona,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ed was a great guy
Ed was a great guy. Really helpful, excellent advice.
January 6, 2026
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hi,
Thank you so much for your wonderful review and the amazing support you’ve shown for Ed—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Great Service in Shrewsbury
Great service from Jack at the Shrewsbury store, from initial enquiry to setting up my new iPhone 15. He walked me through the whole process describing costs and functionality clearly. Highly recommended.
January 5, 2026
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hey Mark,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thanks to Josh
Set up a new Apple Watch contract in store today, Josh helped me get the best deal, many thanks for the great service
December 23, 2025
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hey Valerie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Jack is fab x
Jack was great and saved me lots of money by switching my phone contract over. Very helpful, thank youuuu!!
December 23, 2025
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hi Charlie,
Thank you so much for your wonderful review and the amazing support you’ve shown for Jack—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
I was served by Ed today at vodafone in…
I was served by Ed today at vodafone in Shrewsbury. Great guy and helped me a lot through the broadband process. He was more than happy to sort out also other questions regarding my phone contract with vodafone. Really helpful and cheerful guy.
December 13, 2025
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hey Mr. Dimos
Thanks for the lovely review and fantastic support for Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helpful service in store and with…
Helpful service in store and with special thanks to Jack for the experience. Happy long time customer with Vodafone
December 1, 2025
Unprompted review
Reply from Vodafone UK - Shrewsbury
Hey,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Shrewsbury
Hi Lesley,
Thank you so much for your wonderful review and the amazing support you’ve shown for Jack—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.