Vodafone UK - Sittingbourne Reviews 183

TrustScore 5 out of 5

4.9

88A High Street, ME10 4PH Sittingbourne, GB


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Rated 5 out of 5 stars

My elderly friend recently widowed has had multiple problems with her SIM card and moving house she struggled with talking to the phone help line We went to the Sittingbourne store and were met by... See more

Company replied

Rated 5 out of 5 stars

Took out a new contract on a phone and was able to get an amazing deal that was exactly what I wanted. The customer service was exceedingly above and beyond, and made moving over from a different prov... See more

Company replied

Rated 5 out of 5 stars

Dorian at sittingbourne branch was fantastic and so helpful an absolute God send. Helped me work out the best plan for me when my phone was broken and was well informed about the options. Made everyth... See more

Company replied

Rated 5 out of 5 stars

All three members of staff delivered fantastic customer service and have made me feel very happy with my purchase of a new IPhone13. They were all extremely helpful, knowledgeable, easy to talk to and... See more

Company replied


Company details


Contact info

  • 88A High Street, ME10 4PH, Sittingbourne, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

183 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Very good customer service.

Very good customer service.

May 31, 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ross was very helpful and got me the…

Ross was very helpful and got me the best deal for my needs

May 29, 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Pearl,

Thanks for the lovely review and fantastic support for Ross.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and got me the best deal.

May 28, 2026
Unprompted review
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Reply from Vodafone UK - Sittingbourne

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolute legend Sam was very helpful…

Absolute legend Sam was very helpful top man

May 25, 2026
Unprompted review
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Reply from Vodafone UK - Sittingbourne

Hey Rosie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Easy process

Easy and quick process. New phone all setup and sorted. They have let me take my old phone away to ensure it is all setup and ready. Staff very friendly and good with my young boy who got bored 🤣

May 2, 2026
Unprompted review
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Reply from Vodafone UK - Sittingbourne

Hey Scott,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very polite

Ross is Very polite, friendly and helpful, answered any questions and queries I had as well,
Ross went above and beyond to help me

April 27, 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Do,

Thanks for the lovely review and fantastic support for Ross.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful, great services and staff are exceptionally polite and happy to help with any problems

April 27, 2026
Unprompted review
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Reply from Vodafone UK - Sittingbourne

Hi Brin, Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and polite

Very friendly and polite. Would highly recommend. Thankyou!

April 27, 2026
Unprompted review
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Reply from Vodafone UK - Sittingbourne

Hey Evie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service

Amazing service, very polite and helpful

April 27, 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from the Sittingbourne…

Great service from the Sittingbourne team who helped me set up my new phone.
Sam, Honey and Scott were absolutely amazing.

April 14, 2026
Unprompted review
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Reply from Vodafone UK - Sittingbourne

Hey Ioana,

I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Sam, Honey and Scott.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Top service from Sam

Top service from Sam. Helped me changed my billing date and answer a query I had

March 30, 2026
Unprompted review
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Reply from Vodafone UK - Sittingbourne

Hey Sean,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ross was helpful friendly and had all…

Ross was helpful friendly and had all the information needed! Brilliant service!

March 30, 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

When visiting the store

When visiting the store, Ross was very helpful with sorting my upgrade. Great customer service

March 30, 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Lorraine,
 
Thanks for the lovely review and fantastic support for Ross.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very well experienced staff members who…

Very well experienced staff members who looked after my needs and left a good impression with me in the store

March 29, 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Scott,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Honey in Sittingbourne store has helped…


Honey in Sittingbourne store has helped me with best deal in store with traiding old phone

March 9, 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Lisa,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent …

Got what we needed with excellent advice from Sam, lovely lad that made everything easy to understand. We had a good laugh, and got what we needed ☺️

February 23, 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Rebecca,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was super friendly and helpful

Sam was super friendly and helpful, made the whole experience easy and enjoyable

February 18, 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Lissa, ​

Thanks for the lovely review and fantastic support for Sam. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful staff who have provided…

Helpful staff who have provided adequate service. Would highly recommend. Also provided follow up service in order to aid my phone usage.

February 8, 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Shereena,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

there was great service

there was great service, kind people

February 8, 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam from Sittingbourne store

Sam from Sittingbourne store was very helpful and friendly when I was getting my new phone.

February 7, 2026
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Symone,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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