Vodafone UK - Sittingbourne Reviews 

193
TrustScore 5 out of 5

4.9

88A High Street, ME10 4PH Sittingbourne, GB


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Rated 5 out of 5 stars

The customer service was amazing , I spoke to Sam he was really helpful and he helped me to upgrade my phone to a better deal

Company replied

Rated 5 out of 5 stars

My elderly friend recently widowed has had multiple problems with her SIM card and moving house she struggled with talking to the phone help line We went to the Sittingbourne store and were met by... See more

Company replied

Rated 5 out of 5 stars

Sam and Melissa were really helpful in sorting out our business WiFi and sim Were explanatory and mellisa was doing really well in her training

Company replied

Rated 5 out of 5 stars

Sam and Melissa were both really lovely and helped us pick the right deals for our business and guided us on what things would be the best for us and our company.

Company replied


Company details


Contact info

  • 88A High Street, ME10 4PH, Sittingbourne, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

193 reviews

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4.9

All reviews

(193)

42,075 reviews in the last 12 months

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Rated 5 out of 5 stars

Good customer service

July 18, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Mark,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great advice and service

Dorian at sittingbourne branch was fantastic and so helpful an absolute God send. Helped me work out the best plan for me when my phone was broken and was well informed about the options. Made everything super clear. Brilliant customer service. Thank you so much!!!! 😊🙏

July 27, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Danni,

Thanks for the lovely review and fantastic support for Dorian.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam explained everything I needed to…

Sam explained everything I needed to know about upgrades and went the extra mile to make sure I was completely satisfied!

July 25, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hi,

Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We’re always here to help!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was very knowledgeable of the…

Sam was very knowledgeable of the product and process of every enquiry with great customer etiquette. Overall service was satisfactory.

July 21, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Princewill,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was great

Sam was great in helping me set up my new phone

July 10, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Amy,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always polite and very helpful when…

Always polite and very helpful when dealing with my phone issues.

June 28, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Stephen,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ross is always very helpful when…

Ross is always very helpful when dealing with our queries

June 28, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Janice,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Always very efficient and helpful

June 27, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Terence,

This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Welcoming staff members who helped us…

Welcoming staff members who helped us sort out a problem with our bills. Greatly appreciated.

June 27, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Craig,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was very helpful in setting up my…

Sam was very helpful in setting up my new deal and transferring my data

June 10, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hi Christine.

We're happy to hear that the setup of your new deal and data transfer went smoothly.

Thank you for taking the time to share your positive experience,
Vodafone Social Media Team

Rated 4 out of 5 stars

Dorian

Dorian - Sittingbourne. Very relaxed and straight forward. Asked many of my questions (and there was a fair few) down to earth and honest.

Got my new phone at that moment in time and helped with moving everything over.

Only 4/5 due to prices. But that is completely out of Dorians control! Even when we went through the cheaper options (though barely and for a lot less product)

May 31, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hi there,

Thanks for the lovely review and fantastic support for Dorian.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful with my complicated…

Extremely helpful with my complicated request.

May 30, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Suzanne,

Thanks for the lovely review and fantastic support staff.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

good prices good service

good prices good service

May 24, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Ellie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saved money and helped with account.

May 23, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey David ,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Sam was so helpful and informative when I lost my phone and a replacement and account set up took place.

May 12, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Jenny,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Made my transfer of data easy and got…

Made my transfer of data easy and got me a good deal on my new phone. Very polite and the shop has a good atmosphere.

May 2, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Linda,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helped me set up my new phone and get…

Helped me set up my new phone and get back my contacts

April 28, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Emily,

Thanks for the lovely review.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful moving my Data and helping…

Very helpful moving my Data and helping me get back into my Apple account.

April 25, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Garry,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sam was an absolute joy to see…

Sam was an absolute joy to see today.After being told by an advisor over the phone I was getting a good deal ,I was infact not.Sam actually got me the deal i wanted and an upgrade on my phone. Asset to the company and the store.Has restored my faith in Vodafone

April 8, 2025
Unprompted review
Vodafone UK - Sittingbourne logo

Reply from Vodafone UK - Sittingbourne

Hey Macmillan,

Thanks for the lovely review and fantastic support for Sam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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