Vodafone UK - Skegness Reviews 

185
TrustScore 5 out of 5

4.9

12 Hildred Centre, PE25 3NU Skegness, GB


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Rated 5 out of 5 stars

Went into the store as my tablet was not working, saw megan and she managed to fix my tablet and told me what the issue was, great help thank you megan !!!

Company replied

Rated 5 out of 5 stars

Max in the Skegness store was a real help and left the store happy as he sorted me an upgrade and said ‘oh goody’ as I picked my phone. Please give max a job as he’s only on probation and he’s a credi... See more

Company replied

Rated 5 out of 5 stars

Me and my partner only popped in to ask about mobile WiFi for our new caravan.we deside we was going to shop around but when we sat down with Kirsty we were sold straight away my partner who is not go... See more

Company replied

Rated 5 out of 5 stars

I just called the Vodafone shop in Skegness because I was having issues with my eSIM, and I spoke with Shima. She was approachable, friendly, and professional. She resolved my eSIM issue quickly... See more

Company replied


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  • 12 Hildred Centre, PE25 3NU, Skegness, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

185 reviews

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4.9

All reviews

(185)

42,657 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service by Peter.

I went into the Vodafone shop in Skegness today to renew my sim only contract. I have been with Vodafone for many years but thought it was very expensive compared to other networks.
Peter the very pleasant man who served me today was brilliant, his customer service was excellent, nothing was too much trouble for him. He found the perfect package for me a lot cheaper and more for my money, contract 12mths instead of 24mths then he set everything up ready for the change over tomorrow.
Thank you once again Peter

December 6, 2023
Unprompted review
Vodafone UK - Skegness logo

Reply from Vodafone UK - Skegness

Hey Lesley,

Thanks for the lovely review and fantastic support for Peter.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer service was amazing very…

Customer service was amazing very friendly easy to talk to! Explained everything in detail

December 5, 2023
Unprompted review
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Reply from Vodafone UK - Skegness

Hi John,

This is a great review for our store. Thanks for sharing.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Shima was good to resolve my issue with…

Shima was good to resolve my issue with Vodafone so thank you so much

December 2, 2023
Unprompted review
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Reply from Vodafone UK - Skegness

Hey Kassey,

Thanks for letting us know what an amazing job Shima did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Awesome service

Awesome service , shame can’t have phone today

November 3, 2023
Unprompted review
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Reply from Vodafone UK - Skegness

Hey Mark,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Josh had Excellent service and…

Josh had Excellent service and knowledge of product

November 3, 2023
Unprompted review
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Reply from Vodafone UK - Skegness

Hey Graham,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sophie and josh were great very helpful…

Sophie and josh were great very helpful and sociable

November 3, 2023
Unprompted review
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Reply from Vodafone UK - Skegness

Hey Trevor,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful customer service for a change

October 28, 2023
Unprompted review
Vodafone UK - Skegness logo

Reply from Vodafone UK - Skegness

Hi Gregory,

We're so pleased to hear about your recent experience. Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Peter was very good to me.

October 28, 2023
Unprompted review
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Reply from Vodafone UK - Skegness

Hi Maureen,

We're pleased to hear about your recent experience. Thank you for reviewing and sharing this great feedback for Peter.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful quick and fast service

October 14, 2023
Unprompted review
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Reply from Vodafone UK - Skegness

Hey Andrea,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service from Peter…

Fantastic customer service from Peter at the Skegness store. He was informative and helpful.

September 25, 2023
Unprompted review
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Reply from Vodafone UK - Skegness

Hi Sandra,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

September 23, 2023
Unprompted review
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Reply from Vodafone UK - Skegness

Hey Liam,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely amazing staff member.

Absolutely amazing staff member.
Very helpful. Could not do enough to help me.
Amazing

September 7, 2023
Unprompted review
Vodafone UK - Skegness logo

Reply from Vodafone UK - Skegness

Hey Cheryl,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent ,friendly and knowledgeable

Peter was great.
Clear and instructive guidance was given. He helped us with our initial query re my mobile contract, upgraded my Internet on my contract, plus advised on our broadband. This allowed us to get a higher speed broadband contract too......
All in all ,great service from a knowledgeable and friendly professional....

Highly Recommened

September 4, 2023
Unprompted review
Vodafone UK - Skegness logo

Reply from Vodafone UK - Skegness

Hi Keith,

We're pleased to hear about this experience you've had in one of our stores, thank you for taking the time to review. It's great Peter has been able to provide such a great service!

If you ever need any help, feel free to pop us over a message on Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely customer service from Peter

August 12, 2023
Unprompted review
Vodafone UK - Skegness logo

Reply from Vodafone UK - Skegness

Hi. Thank you for your review for Peter. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely customer service from Peter

August 12, 2023
Unprompted review
Vodafone UK - Skegness logo

Reply from Vodafone UK - Skegness

Hi. Thank you for your review for Peter. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful

July 26, 2023
Unprompted review
Vodafone UK - Skegness logo

Reply from Vodafone UK - Skegness

Hey Roger,

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service from Josh

Fantastic customer service from Josh. He talked us through all the benefits of upgrading our current mobile plans. He found us the best deal. Thankyou Josh

June 10, 2023
Unprompted review
Vodafone UK - Skegness logo

Reply from Vodafone UK - Skegness

Hey Gareth,

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Service

Great Service. This branch of Vodafone was far and away the best I have ever had in comparison with some of their other branches. I had just moved home and was looking to upgrade my four year old phone and to obtain broadband for my new home. I had visited another Vodafone branch to do this only to find that I could not get through their security check with my bank card. I was told this was because I had just moved address and this may be causing the problem. I was told to check with my bank to see whether everything had been updated correctly. It had been. I visited that particular branch on three occasions within a week only to be told the same thing which was very frustrating and annoying particularly as I had been a Vodafone customer for 7 years. I was about to switch to another company but decided to visit Vodafone at Skegness for one final try. I am glad I did. The service and the atmosphere in the shop were completely different. I was served by Steve who was utterly professional and processed my order with no problems. Steve restored my faith in Vodafone and was extremely helpful even down to re programming my new phone with all the data from the old phone. I highly recommend this Vodafone store if you live in Lincolnshire as it is the best.

June 3, 2023
Unprompted review
Vodafone UK - Skegness logo

Reply from Vodafone UK - Skegness

Hi Paul. Thank you for your glowing review for Steve. Aside from the issues faced prior to popping into our Skegness store, it's always lovely to read such nice feedback. If you ever need anything, please come and chat to us over on social media:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went in store to fix my phone

Went in store to fix my phone as the screen wasnt turning on. The guys in the atore were brilliant and it was fixed very quickly. Highly recommended this store for there efficiency

April 16, 2023
Unprompted review
Vodafone UK - Skegness logo

Reply from Vodafone UK - Skegness

Hi Beverley,

It's great to hear this feedback and that your phone is fixed. Thanks for your recommendation for our store.

We're always here to help if you need anything and you can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Went in to do an upgrade

Went in to do an upgrade as my bill was too much after the price increase. The staff was lovely and josh was very helpful and the knowledge he had on iPhone was brilliant

April 15, 2023
Unprompted review
Vodafone UK - Skegness logo

Reply from Vodafone UK - Skegness

Hi,

Thanks for leaving this 5-star review and lovely feedback for Josh. I'm glad to hear he helped.

If you do ever need any further help, then my team are available on Social Media. You can reach out to us using Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY or Instagram using Vodafone UK

All the best,
Vodafone Social Media team

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