Felicity was really helpful completed my full transfer
Company replied
Location
Switch locationUnit 2 , 59 King Street, NE33 1DH South Shields, GB
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See what reviewers are saying
I was engaged with Seana. Seana was very patient, knowledgeable about products . I went to Vodafone shop to purchase a device and review my plan. She listened to my concerns and actual needs... See more
Company replied
Store very busy with only 2 staff to deal with everyone but they were both very professional & acknowledged the people waiting. Lee who was the branch manager was covering the branch due to staff s... See more
Company replied
In the space of a week my partner and I both visited the store to upgrade our handsets and change our sim packages. Both Lee and Seana were both incredible. They were extremely knowledgable, friendly... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - South Shields
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 2 , 59 King Street, NE33 1DH, South Shields, United Kingdom
5.0
Excellent
233 reviews
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Reply from Vodafone UK - South Shields
Hey Michael,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - South Shields
Hey Robert,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service from start to finish…
Fantastic service from start to finish a very nice little seaside store with good staff
June 8, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a virus on my phone ,came into this…
Had a virus on my phone ,came into this store in south shields and the lady I was asking to help my inquiry was amazing, sorted my phone out and hiw very knowledgeable and polite she was ,thankyou so much
June 8, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Kevin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful friendly knowledgeable…
Very helpful friendly knowledgeable staff Seana was lovely I would highly recommend her to help my family and friends. It's always a pleasure to visit the shop.
June 3, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Denise,
Thanks for the lovely review and fantastic support for Seana.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - South Shields
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
MATHEW WAS SO HELPFUL GAVE ME A GREAT…
MATHEW WAS SO HELPFUL GAVE ME A GREAT DEAL ON ROAMING ABROAD WHICH I WAS WORRIED ABOUT AND NEW DEAL ON BROADBAND JUST WENT IN FOR ADVICE BUT WAS VERY HAPPY WITH OUTCOME
May 15, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Jennifer,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Vodafone Shop South Shields
I was engaged with Seana.
Seana was very patient, knowledgeable about products .
I went to Vodafone shop to purchase a device and review my plan.
She listened to my concerns and actual needs and provide the solution.
Very good experience and enjoyable.
Seana without a doubt is a valuable asset to Vodafone. 10 out of 10.
I surely go back to her if I need anything.
Excellent service and customer care.
May 13, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Katie was excellent.as I am 86 a little…
Katie was excellent.as I am 86 a little slow so she explained great.vvery happy
May 7, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Ivan,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Prompt service with a smile
Prompt service with a smile! As I am an older person Katie was patient and informative.
May 7, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Linda,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was very helpful and was patient and explained everything clearly
Katie was very helpful
May 7, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Lynne,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thanks to Mr Lee
Thanks to Mr. Lee in South Shields Vodafone. Firstly, He helped me to be member of Vodafone and yesterday thanks to get a new phone lovely Lee
May 6, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Ferit,
Thanks for the lovely review and fantastic support for Lee.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Just been into south shields store
Just been into south shields store . Very pleased with the service I received from Katie. She reduced my monthly payments, with a great saving. Very helpful member of staff.
May 4, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
First class service
The service I received from Seana was first class giving me all the options available in a clear and friendly way. Outstanding.
April 28, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Neil,
Thank you for your review. It's always lovely to read such nice feedback for Seana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Store very busy with only 2 staff to…
Store very busy with only 2 staff to deal with everyone but they were both very professional & acknowledged the people waiting.
Lee who was the branch manager was covering the branch due to staff shortages was very patient with the previous old customer & then dealt with my order very quickly.
I would highly recommend this branch & it’s colleagues.
April 25, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Jean,
It's fantastic to hear that agent was able to resolve the issue. We truly appreciate your feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Made a mistake online when ordering my…
Made a mistake online when ordering my upgrade so went into Vodaphone in South Shields to sort. Katie had the issue sorted asap and set my new phone up for me. She was so helpful and polite and nothing was a problem. Katie is an asset to Vodaphone.
April 25, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Joseph,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
CUSTOMER SERVICE EXCELLENT
I visited the store yesterday to trade in my old phone and bought the S26 Galaxy Samsung. Throughout my time in the store, I found Katie to be thoroughly professional, with a calm and pleasant nature.
The service was excellent.
April 24, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Cheryl,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went to South Shields store with my…
Went to South Shields store with my husband today to change his sim card. Katie was marvelous very patient, helpful & friendly girl with a brilliant attitude.
April 23, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hi June , thank you so much for your wonderful review and the amazing support you’ve shown for Katie it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone Social Media Team
Looked after by Katie in south shields…
Looked after by Katie in south shields Vodafone shop. Very patient and knowledgeable. Put me at ease and helped me with my new purchase. An absolute star. 10/10
April 23, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Bryan,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Seana South Shields
Seana was great ! As someone who only gets broadband from yourselves and doesn’t have a mobile with yourselves. I wanted to check out my new options. As Fibre had just been installed in my area. So not only was Seana helpful. She ensured I got a new deal , faster speeds, but at a cheaper price than current speed which is massively lacking. And kind of shocking in reality.
As someone who still prefers face to face, I tried ringing but your calls service is just NOT GREAT ! As it doesn’t cater to those who just have broadband, and no mobile etc. Hence after wasting 20- 40 mins in phone calls I was no further forward and was better served in store.
Seana was happy for me to think on the options and came back the day and locked it in.
I’d give 4.5 stars due to the call issues and the fact the reality is no one has contacted me to give me upgrade options. My install is due next Friday so fingers crossed this all goes well too. But 5 it is.
Remember…
Your contact support is I’m sure great for most. But it doesn’t cater to all. As only a customer with only broadband with no landline or mobile. It isn’t helpful for those just needing access and help for broadband issues to get through.
But store wise and face to face , still clearly excellent.
Thanks Seana.
James.
April 1, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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