Felicity was really helpful completed my full transfer
Company replied
Location
Switch locationUnit 2 , 59 King Street, NE33 1DH South Shields, GB
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See what reviewers are saying
I have been a customer of Vodafone for quite a number of years now and it's because of the wonderful attentive staff at my local store which has led to me returning every time I'm due an upgrade. Th... See more
Company replied
In the space of a week my partner and I both visited the store to upgrade our handsets and change our sim packages. Both Lee and Seana were both incredible. They were extremely knowledgable, friendly... See more
Company replied
Store very busy with only 2 staff to deal with everyone but they were both very professional & acknowledged the people waiting. Lee who was the branch manager was covering the branch due to staff s... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - South Shields
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 2 , 59 King Street, NE33 1DH, South Shields, United Kingdom
5.0
Excellent
238 reviews
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Reply from Vodafone UK - South Shields
Hey Keith,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service got seen
Great customer service got seen
straight away got what i wanted couldnt be happier
November 21, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Alison,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Seana was amazing
Seana was amazing, very helpful and lovely to talk to!
November 19, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi, We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Best customer service!!
November 19, 2025
Unprompted review
Reply from Vodafone UK - South Shields
This is great to hear,
Vodafone Social Media Team
A better deal from Vodafone
My experience today was brilliant, Katie was clear, concise, knowledgeable and friendly. I came away with a great deal, something I haven’t been able to say over my last couple of upgrades.
November 17, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi. We're happy to hear that your experience was brilliant! We appreciate your positive feedback regarding the clarity, knowledge, and friendliness you encountered. We are so glad you were pleased with your upgrade. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was brilliant sorting my mams…
Katie was brilliant sorting my mams phone out.
November 8, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi. We're so happy to hear that we could assist your mom with her phone. Thank you for sharing your positive experience with us! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Natasha (south shields store)was very…
Natasha (south shields store)was very professional, listened to our needs, questions whilst being patient with me.
No pushy sales, explained everything clearly
October 27, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi. We're happy to hear that you had a positive experience! We appreciate your feedback regarding the professional and patient service you received. It's great to know everything was explained clearly without any pressure. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lee was Fast and efficient super…
Lee was Fast and efficient super customer service
October 24, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi. We're so happy to hear about the super customer service you received! We appreciate you taking the time to leave us this lovely review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lee was so friendly and explained…
Lee was so friendly and explained everything thoroughly. Super helpful. Thank you
October 24, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi. It's great to hear that our team member was so helpful and thorough! We appreciate you taking the time to leave us this positive feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lee in South Shields branch was super…
Lee in South Shields branch was super helpful, he waited for me to understand what I needed, wasn’t pushy and explained everything thoroughly.
October 24, 2025
Unprompted review
Reply from Vodafone UK - South Shields
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great service in store
Great service in store, they transferred all my data
October 15, 2025
Unprompted review
Reply from Vodafone UK - South Shields
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Excellent
Ben and Lee are excellent. Both quick and knowledgeable. Nothing is too much trouble. Very pleasant and cheerful even when the shop is very busy. Always offer the best deal and listen to what you want from your phone. Being an older generation they never make you feel silly if you ask any questions. Just great. Thank you.
October 11, 2025
Unprompted review
Reply from Vodafone UK - South Shields
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
My experience today @ Vodafone south shields
Everything was explained by the official perfectly well . They seemed genuinely interested in my enquiries. Things were sorted out properly and promptly.
October 7, 2025
Unprompted review
Reply from Vodafone UK - South Shields
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
She very helpful and explained…
She very helpful and explained everything clearly to me
October 7, 2025
Unprompted review
Reply from Vodafone UK - South Shields
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
A star services from lee thank you for…
A star services from lee thank you for everything making the new phone transitions
October 7, 2025
Unprompted review
Reply from Vodafone UK - South Shields
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Fantastic s3rvice from lee sortrd my…
Fantastic s3rvice from lee sortrd my upgradr out and nee plan also
October 4, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi Linda,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
The service provided by Katie in store…
The service provided by Katie in store was first class thank her
October 3, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Margaret,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Katie gave us great and quick service…
Katie gave us great and quick service in store and a amazing deal
October 3, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Jean,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I visited the South Shields Vodaphone…
I visited the South Shields Vodaphone shop and I was promptly greeted by Matt who was very helpful, thorough and knowledgeable about the choice of contracts I could have for what I asked for. Nothing was a challenge and he covered everything I queried and I came away with a great phone and contract
September 27, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Nicola,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fab service from Lee as always the…
Fab service from Lee as always the store is the reason I keep coming back
September 23, 2025
Unprompted review
Reply from Vodafone UK - South Shields
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
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