Felicity was really helpful completed my full transfer
Company replied
Location
Switch locationUnit 2 , 59 King Street, NE33 1DH South Shields, GB
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See what reviewers are saying
I have been a customer of Vodafone for quite a number of years now and it's because of the wonderful attentive staff at my local store which has led to me returning every time I'm due an upgrade. Th... See more
Company replied
In the space of a week my partner and I both visited the store to upgrade our handsets and change our sim packages. Both Lee and Seana were both incredible. They were extremely knowledgable, friendly... See more
Company replied
Store very busy with only 2 staff to deal with everyone but they were both very professional & acknowledged the people waiting. Lee who was the branch manager was covering the branch due to staff s... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - South Shields
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 2 , 59 King Street, NE33 1DH, South Shields, United Kingdom
5.0
Excellent
238 reviews
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New phone sorted!
Seana was very helpful friendly and efficient. Great service.
September 22, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Catherine,
Thanks for the lovely review and fantastic support for Seana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service by Seana
September 17, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi Malcolm. Thank you for your review for Seana. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was served by Lee at South Shields…
Was served by Lee at South Shields today. He delivered exceptional customer service. Very knowledgable and so helpful. Would recommend to anyone.
September 16, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi Jilly. Thank you for your review for Lee. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tasha was great at helping me in store
Tasha was great at helping me in store. I ordered the 17 pro max and she gave me a great deal and was very pleasant
September 16, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi Rami. Thank you for your review for Tasha. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lee was so helpful getting my phone all…
Lee was so helpful getting my phone all sorted and a credit to the company
September 16, 2025
Unprompted review
Reply from Vodafone UK - South Shields
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
I found Tasha to be very polite
I found Tasha to be very polite, open and honest and trustworthy.
She attended my request and did not try any kind of "Hard-Sell" for anything else but informed me of all options I could choose.
Tasha was also kind enough to supply me with 2 glasses of water to assist with my annoying dry cough.
I hope management appreciate Tasha's polite, honest and customer focused approach and reward her accordingly
September 11, 2025
Unprompted review
Reply from Vodafone UK - South Shields
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Amazing service fron natasha she has…
Amazing service fron natasha she has helped me sk much and made aure everything was quick and painfree
September 11, 2025
Unprompted review
Reply from Vodafone UK - South Shields
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - South Shields
Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Katie was so good
Katie was so good with everything we needed she sort it out and was so knowledgeable.
September 4, 2025
Unprompted review
Reply from Vodafone UK - South Shields
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Great service in store
Great service in store, staff are very helpful
September 4, 2025
Unprompted review
Reply from Vodafone UK - South Shields
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Katie was so helpful and explained…
Katie was so helpful and explained everything really well
August 24, 2025
Unprompted review
Reply from Vodafone UK - South Shields
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Excellent service and advice from…
Excellent service and advice from entering the shop tp completion of contract
August 18, 2025
Unprompted review
Reply from Vodafone UK - South Shields
We're happy to hear that you had such a positive experience and appreciate you sharing your lovely feedback with us.
Thanks,
Vodafone Social Media Team
New Phone
Ben set up my season ticket for me when I got a new phone. Great service
August 12, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Ian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Contract renewal
Popped in today to sort out my contract was super quick service. Ben was really friendly helpful and efficient
August 10, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Jo-anne,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katie was really approachable friendly…
Katie was really approachable friendly and helped get me the best deal suited to my needs. She was quick and was open and honest about what would be best. I had my 3 year old daughter with me and she entertained her with pens and drawing. Wouldn't go anywhere else with service like hers thank you !
August 2, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Sarah,
We appreciate your wonderful review and your wonderful support for Katie. It's heartwarming to read such encouraging feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
i spoke with Emily
i spoke with Emily, who couldn’t be more helpful if she tried. what a beautiful,helpful young lady she was. i was so happy with all her help and she made my experience amazing in store. i’ve always recommended vodafone by hav to say Emily was the most delightful girl ive ever chatted with. she is an asset to yr company.
July 23, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Tracy,
I'm pleased to know that the store agents successfully addressed the issue. I appreciate your positive feedback and your strong support for Emily. Your recognition of their efforts means a lot, and it encourages the team to continue delivering excellent service.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Service I received at king Street branch in South Shields
Sharna at King Street branch was so reassuring and helpful I was delighted with the service she offered.
She was professional at all times. Extremely knowledgeable and reassuring as I was concerned about my mobile contract and how it may be changing.
I arrived feeling quite anxious and left feeling a huge weight had been suddenly lifted.
She is a true asset to your business
Thank you
July 21, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Jane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good service and helpful staff…
Good service and helpful staff specially Ben
July 17, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Giovanni,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Top service Top Vodafone lady
Top service Top Vodafone lady . Deserves a pay rise .
July 15, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Frank,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Emily miller was outstanding
July 11, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Dennis,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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