Felicity was really helpful completed my full transfer
Company replied
Location
Switch locationUnit 2 , 59 King Street, NE33 1DH South Shields, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been a customer of Vodafone for quite a number of years now and it's because of the wonderful attentive staff at my local store which has led to me returning every time I'm due an upgrade. Th... See more
Company replied
In the space of a week my partner and I both visited the store to upgrade our handsets and change our sim packages. Both Lee and Seana were both incredible. They were extremely knowledgable, friendly... See more
Company replied
Store very busy with only 2 staff to deal with everyone but they were both very professional & acknowledged the people waiting. Lee who was the branch manager was covering the branch due to staff s... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - South Shields
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 2 , 59 King Street, NE33 1DH, South Shields, United Kingdom
5.0
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vodafone UK - South Shields
Hey Jacqueline,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service Katie was brilliant…
Fantastic service Katie was brilliant sort everything out for me credit to vodophone
July 9, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey John,
Thanks for the lovely review and fantastic support for Katie. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ben laptop help
Came in to the Vodafone shop with a problem with phone and laptop. Ben was very patient and helpful. Highly recommended
July 3, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey June,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service by Liam
My husband was looking to upgrade his phone. Liam was very helpful in making sure he made a good choice in phone and package.
June 21, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi Meg. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service and attention to detail
June 19, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey June! We appreciate you taking the time to leave us this lovely review! We're so happy to hear you received excellent customer service.
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Liam in South shields store sorted all…
Liam in South shields store sorted all my problems out and was very helpfull. Will be using that store again
June 14, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi. Thank you for leaving a review on the great service you have received!
If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
South shields branch
Liam at the south shields branch , along with Ben the the manager really looked after us. Thanks for all the help and advice.
June 14, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Thank you for your review,
Vodafone Social Media Team
Reply from Vodafone UK - South Shields
Thanks for the review Ann,
Vodafone Social Media Team
Seana at the south Shields branch was…
Seana at the south Shields branch was absolutely fantastic thanks again
June 10, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi Ronald.
We're happy to hear that you had a fantastic experience at our South Shields store.
Thanks,
Vodafone Social Media Team
Service was top class service from lee
June 6, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi Dorothy, we are pleased to hear about your fantastic recent experience. Thank you for your 5 star feedback.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - South Shields
Hey Leslie,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - South Shields
Hey Gary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - South Shields
Hey there,
Thanks for the lovely review and fantastic support for staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent friendly staff member.. I went with a friend to the Vodafone…
I went with a friend to the Vodafone shop in South shields. As he has a contract with Vodafone and he lost his mobile. Looking for a new phone. The guy in the shop was very helpful in every way.
The phone my friend wanted was not in stock, the member staff helped him find a suitable mobile at the cost he could afford. He went out of his way to help my friend to also set up his new phone..very kind and considerate. Highly recommended.
May 10, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Angel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant staff and service
Carl and Ben helped me get my data back. They were amazing. Wish I had gone to south shiejds in the beginning. So much more helpful than other stores. Highly recommended and can't thank them enough.
May 11, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Deborah,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ben helped me set up my talk mobile sim…
Ben helped me set up my talk mobile sim replacement. Great service
May 10, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Robert,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Was a great experience in store today
Was a great experience in store today
May 9, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Smithson,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Seana was Very polite and supportive…
Seana was Very polite and supportive Very willing to help
May 6, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Gill,
Thanks for the lovely review and fantastic support for Seana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
First class service in store with Seana
First class service in store with Seana
May 6, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Lisney,
Thanks for the lovely review and fantastic support for Seana.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Efficiency in sorting a phone out
I went into sort my phone out as it’s quite old now nearly 10 years. I got served by eddie who worked in the store in South Shields. He was friendly, polite and efficient. I would go back and recommend people to visit the store
April 30, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Paul,
Thanks for the lovely review and fantastic support for Eddie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.