Felicity was really helpful completed my full transfer
Company replied
Location
Switch locationUnit 2 , 59 King Street, NE33 1DH South Shields, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been a customer of Vodafone for quite a number of years now and it's because of the wonderful attentive staff at my local store which has led to me returning every time I'm due an upgrade. Th... See more
Company replied
In the space of a week my partner and I both visited the store to upgrade our handsets and change our sim packages. Both Lee and Seana were both incredible. They were extremely knowledgable, friendly... See more
Company replied
Store very busy with only 2 staff to deal with everyone but they were both very professional & acknowledged the people waiting. Lee who was the branch manager was covering the branch due to staff s... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - South Shields
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 2 , 59 King Street, NE33 1DH, South Shields, United Kingdom
5.0
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Eddie was very professional and…
Eddie was very professional and friendly. Assisted me with the choice of phone & ensured my information had transferred over. Very nice person.
April 30, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Denise,
Thanks for the lovely review and fantastic support for Eddie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
received help with phone bill
April 28, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Tilly
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Go in store!!!
If you need help - go in store. The service is incredible, exceptionally fast and got the problem solved in under 40 minutes.
April 8, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Russell,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Seana made the experience quick and…
Seana made the experience quick and simple. 5*
March 20, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi Matthew,
This is a great review for Seana. Thanks for sharing your feedback. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Katie advised me to upgrade to a better…
Katie advised me to upgrade to a better phone and better plan which made a lot of sense and I’m over the moon with Katie’s professional advice and straight forward new plan and devise thanks Vodafone
February 26, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hello, Collin,
It's great to hear about the positive experience which you had with Katie. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Rare reward for loyalty!
Genuine customer service with personal experience and loyalty reward along with current tech and fantastic coverage. Manager Carl was exceptional with help and knowledge.
February 17, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hey Mena, Thanks ofr your aesome feedback. It's great to see Carl's leading his team by example 😊 All the best, The Vodafone Social Media Team
Reply from Vodafone UK - South Shields
Hi Ian. Thank you for your review for Katie. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - South Shields
Hi Sandra,
Thanks for your 5-star review for Katie. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Reply from Vodafone UK - South Shields
Hello, Paul,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very patient and helpful answering my questions
Katie is Very patient and helpful answering my questions
January 29, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi Harold,
This is a great review for Katie. Thanks for sharing your feedback. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Excellent service in the south shields…
Excellent service in the south shields shop. The staff Carl and Eddie were brilliant. I will definitely come back in the future.
January 23, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi there,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great outcome
Just completed a new upgrade with Katy who was brilliant, very helpful and informative, sorted out a brilliant deal on a Samsung S24 Ultra, very happy with outcome and all the other staff were spot on, would definitely recommend this store.
January 18, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi there,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - South Shields
Hi Christie,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Carl and Seana were great help
Carl and Seana were great help, been in twice and both times we 100% good experiences.. had the option of getting my contract through the telephone service by Vodafone but chose to use the store due to Carls great customer service helping me get the phone after a few issues.
January 13, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi Liam,
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Eddie explained everything brilliantly…
Eddie explained everything brilliantly . Great service.
January 16, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi Ammie. Thank you for your review for Eddie. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone upgrade
My experience when I visit Vodafone is brilliant!!! Staff are always very helpful & informative. Very friendly too!!
January 9, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi Lisa,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Everything went well new phone purchased
January 8, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hi Nicola. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff members were very helpful and…
Staff members were very helpful and engaged in conversation
January 6, 2025
Unprompted review
Reply from Vodafone UK - South Shields
Hello, Aimee,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Extremely helpful 👌
I had an issue with my mobile phone 💯% my own stupid fault 🤦🏼. I popped into the Vodafone store in King Street South Shields Tyne & Wear after work to see if anyone could help me.
I explained my issue to Seana at Vodafone she was very understanding and very helpful putting my mind at ease about the problem. Seana was able to do a factory reset for me. I definitely felt a lot better after my visit to the Vodafone store in King Street. I’ve only been into the King Street store twice but I’ve always found the staff at Vodafone to be extremely helpful 😊
November 18, 2024
Unprompted review
Reply from Vodafone UK - South Shields
Hi Stuart. Thank you for your review for Seana. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in store for a new phone
Came in store for a new phone. Katie was very helpful
November 11, 2024
Unprompted review
Reply from Vodafone UK - South Shields
Hello, Cedric,
Thanks for letting us know what an amazing job Katie did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.