Felicity was really helpful completed my full transfer
Company replied
Location
Switch locationUnit 2 , 59 King Street, NE33 1DH South Shields, GB
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I have been a customer of Vodafone for quite a number of years now and it's because of the wonderful attentive staff at my local store which has led to me returning every time I'm due an upgrade. Th... See more
Company replied
In the space of a week my partner and I both visited the store to upgrade our handsets and change our sim packages. Both Lee and Seana were both incredible. They were extremely knowledgable, friendly... See more
Company replied
Store very busy with only 2 staff to deal with everyone but they were both very professional & acknowledged the people waiting. Lee who was the branch manager was covering the branch due to staff s... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - South Shields
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 2 , 59 King Street, NE33 1DH, South Shields, United Kingdom
5.0
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Edward was excellent and sorted my…
Edward was excellent and sorted my order out
October 17, 2024
Unprompted review
Reply from Vodafone UK - South Shields
Hi Suzan,
Thanks for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - South Shields
Hi Gary. Thank you for your review for Seana. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Simon was very helpful in getting me q…
Simon was very helpful in getting me q new phone and even set up mine and my friends new phonea
September 30, 2024
Unprompted review
Reply from Vodafone UK - South Shields
Hi Janet,
Thank you for taking the time to leave a review and share this feedback for Simon.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Had a sim problem Carl the manager…
Had a sim problem Carl the manager sorted it straight away brilliant service..on a Sunday aswell great service
September 15, 2024
Unprompted review
Reply from Vodafone UK - South Shields
Hello, Dale,
Thanks for letting us know what an amazing job Carl did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Simon was very helpful and got me a…
Simon was very helpful and got me a great deal
September 11, 2024
Unprompted review
Reply from Vodafone UK - South Shields
Hello, Graham,
Thanks for letting us know what an amazing job Simon did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Very helpful staff
Very helpful staff - recommend a visit if you need assistance with anything phone related
September 10, 2024
Unprompted review
Reply from Vodafone UK - South Shields
Hi Laura. Thank you for your review for the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Simon was very helpful and set my phone…
Simon was very helpful and set my phone up for me
August 23, 2024
Unprompted review
Reply from Vodafone UK - South Shields
Hi Teresa,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service and very helpful
Excellent service and very helpful
August 19, 2024
Unprompted review
Reply from Vodafone UK - South Shields
Hi Andy, thanks for your feedback.
All the best, The Vodafone Social Media team
Great in-store service Seana and Simon…
Great in-store service Seana and Simon very helpful
August 14, 2024
Unprompted review
Reply from Vodafone UK - South Shields
Hi Joan! It's wonderful to hear that Seana and Simon we're able to assist you. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks, Vodafone Social Media Team
Felicity was really helpful completed…
Felicity was really helpful completed my full transfer
August 14, 2024
Unprompted review
Reply from Vodafone UK - South Shields
Hi there,
anks for the great feedback for Felicity, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - South Shields
Thanks for the brilliant review, John! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - South Shields
Hey Margaret,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - South Shields
Hey Jac,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - South Shields
Hey Kestutis,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Eddie was absolutely amazing
Eddie was absolutely amazing. So so helpful, knowledgeable and kind. 10/10 would recommend.
August 8, 2024
Unprompted review
Reply from Vodafone UK - South Shields
Hey Kenneth,
Thanks for the lovely review and fantastic support for Eddie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Help me so much with WiFi good with…
Help me so much with WiFi good with communication and good helper
August 3, 2024
Unprompted review
Reply from Vodafone UK - South Shields
Hey Dragon, this is great to see. Thanks for your fab feedback.
All the best, The Vodafone Social Media Team
Felicity was great
Felicity was great, went through everything thoroughly and had great product knowledge
August 2, 2024
Unprompted review
Reply from Vodafone UK - South Shields
Hey Dale,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service, helped with picking the best phone for me
July 31, 2024
Unprompted review
Reply from Vodafone UK - South Shields
Hi Darrel,
Thanks for your 5-star review for our South Shields store. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Excellent customer service from start…
Excellent customer service from start to finish .
July 29, 2024
Unprompted review
Reply from Vodafone UK - South Shields
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
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