Felicity was really helpful completed my full transfer
Company replied
Location
Switch locationUnit 2 , 59 King Street, NE33 1DH South Shields, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been a customer of Vodafone for quite a number of years now and it's because of the wonderful attentive staff at my local store which has led to me returning every time I'm due an upgrade. Th... See more
Company replied
In the space of a week my partner and I both visited the store to upgrade our handsets and change our sim packages. Both Lee and Seana were both incredible. They were extremely knowledgable, friendly... See more
Company replied
Store very busy with only 2 staff to deal with everyone but they were both very professional & acknowledged the people waiting. Lee who was the branch manager was covering the branch due to staff s... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - South Shields
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 2 , 59 King Street, NE33 1DH, South Shields, United Kingdom
5.0
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Made a mistake online when ordering my…
Made a mistake online when ordering my upgrade so went into Vodaphone in South Shields to sort. Katie had the issue sorted asap and set my new phone up for me. She was so helpful and polite and nothing was a problem. Katie is an asset to Vodaphone.
April 25, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Joseph,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
CUSTOMER SERVICE EXCELLENT
I visited the store yesterday to trade in my old phone and bought the S26 Galaxy Samsung. Throughout my time in the store, I found Katie to be thoroughly professional, with a calm and pleasant nature.
The service was excellent.
April 24, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Cheryl,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went to South Shields store with my…
Went to South Shields store with my husband today to change his sim card. Katie was marvelous very patient, helpful & friendly girl with a brilliant attitude.
April 23, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hi June , thank you so much for your wonderful review and the amazing support you’ve shown for Katie it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone Social Media Team
Looked after by Katie in south shields…
Looked after by Katie in south shields Vodafone shop. Very patient and knowledgeable. Put me at ease and helped me with my new purchase. An absolute star. 10/10
April 23, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Bryan,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Seana South Shields
Seana was great ! As someone who only gets broadband from yourselves and doesn’t have a mobile with yourselves. I wanted to check out my new options. As Fibre had just been installed in my area. So not only was Seana helpful. She ensured I got a new deal , faster speeds, but at a cheaper price than current speed which is massively lacking. And kind of shocking in reality.
As someone who still prefers face to face, I tried ringing but your calls service is just NOT GREAT ! As it doesn’t cater to those who just have broadband, and no mobile etc. Hence after wasting 20- 40 mins in phone calls I was no further forward and was better served in store.
Seana was happy for me to think on the options and came back the day and locked it in.
I’d give 4.5 stars due to the call issues and the fact the reality is no one has contacted me to give me upgrade options. My install is due next Friday so fingers crossed this all goes well too. But 5 it is.
Remember…
Your contact support is I’m sure great for most. But it doesn’t cater to all. As only a customer with only broadband with no landline or mobile. It isn’t helpful for those just needing access and help for broadband issues to get through.
But store wise and face to face , still clearly excellent.
Thanks Seana.
James.
April 1, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Visited the vodaphone South Shields…
Visited the vodaphone South Shields branch today, served by a very helpful young lady, Katie, polite, knowledgeable, helpful, resolved our issues, we left the shop very happy .
April 16, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Being a subject of fraud I was dealt…
Being a subject of fraud I was dealt with respect and sympathy. Ben had lots of customers but made me feel comfortable and he was also welcoming to all the customers who came into the shop while he dealt with my problem which did take a while
April 14, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tablet set up
Absolute brillant service at South shields branch from BEN .he was so helpful and took The time to explain everything tô my friend with learning disabilies.A massive 100% service Will definately return ben thank you
April 14, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Carol,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ben and Katie have been amazing help…
Ben and Katie have been amazing help today! They have given me very good advise using my phone abroad. Couldn’t recommend this store enough.
April 13, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey,
Thanks for the lovely review and fantastic support for Ben and Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Knowledgeable staff
Knowledgeable staff, friendly welcome. Happy to spend time answering questions. Matthew was really helpful and helped me make a decision and place the order
April 1, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Sarah
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Katie at South Shields was absolutely…
Katie at South Shields was absolutely brilliant. Sorted out the mess from my online order, that pushed me the wrong way. She went through everything and set my new phone up. Went to the Penrith store and they fobbed me off. Cannot fault the South Shields staff. First class
April 4, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lovely staff and manager
Lovely staff and manager, helped as much as they could.
March 31, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Brooke
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service from the team as always…
Great service from the team as always and a shout out to Ben.
March 28, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Lee,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great service
Katie was a great help sorting out a deal on my phone and broadband
March 19, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Henderson,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brilliant service
March 18, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Jane,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was brilliant today at the South…
Katie was brilliant today at the South Shields branch, got my bills down as well as purchasing a brand new contract would definitely recommend.
March 16, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hi Adele,
Thank you so much for your wonderful review and the amazing support you’ve shown for Katie —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Good in-store help with new phone and…
Good in-store help with new phone and home broadband
March 2, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Elizabeth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie was absolutely brilliant in…
Katie was absolutely brilliant in helping
February 28, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey Pamwhale,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - South Shields
Hey Keith,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Got excellent service in the shop…Natasha 100%
Got excellent service in the shop today.From Natasha, she sorted the phone out.No problem and got me the best deal.She could find , for me , totally excellent service 100 %
February 17, 2026
Unprompted review
Reply from Vodafone UK - South Shields
Hey John,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Natasha.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.