Vodafone UK - Southend on Sea Reviews 

552
TrustScore 5 out of 5

4.9

148 High Street, SS1 1JX Southend On Sea, GB


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Rated 5 out of 5 stars

We had a great experience with Marina & Abbas. Highly recommended. It’s a shame the phone wasn’t in store 😭.

Company replied

Rated 5 out of 5 stars

Abbas was very friendly and helpful on our visit to the Southend store. He made sure we were happy with our purchase and agreement and tried his best to enable us to leave with the best option. Never... See more

Company replied

Rated 5 out of 5 stars

I accidentally linked my phone to my son’s new phone whilst it was charging and couldn’t send or receive calls. Couldn’t sort this out at home as I didn’t know I’d done this until I had to drive into... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Southend on Sea

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 148 High Street, SS1 1JX, Southend On Sea, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

552 reviews

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4.9

All reviews

(552)

41,211 reviews in the last 12 months

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Rated 5 out of 5 stars

Vodafone Southend on Sea

Fabulous and exceptional service from their Vodafone representatives. They understood my requirements and delivered a great package on the new S25 Ultra.

February 16, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Linda,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Review of several tariffs and phone…

Review of several tariffs and phone upgrade. Outstanding service from Vetue at Southend: he is professional, thorough, expert and personable.

February 13, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey John,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vetus was very friendly and very…

Vetus was very friendly and very helpful with upgrading my daughters phone and getting the bill payments lower for me

February 12, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hi Genna,

Thank you so much for your wonderful review and the amazing support you’ve shown for Vetus—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sunil was really helpful and cleared…

Sunil was really helpful and cleared all my doubts. He was really decent and happy with their service

February 10, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Gary,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Sunil.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came in regarding my phone

I came in regarding my phone. Ash helped me with the best deal and help setup my phone. She has been so patient and polite throughout. I am impressed with the service.

February 8, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

great service

February 7, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Vova,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

February 7, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Kateryna,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone#

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was very helpful

February 6, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Brenda,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Abbas I’m Southend for…

Thank you Abbas I’m Southend for replacing my SIM card, very helpful & speedy really appreciate your help after loosing my sim on holiday

February 5, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Lisa,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Abbas.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I wanted to upgrade my phone and Sim…

I wanted to upgrade my phone and Sim plan. Sunil and Ellies helped me to find best deal for me and solved all my queries. Good team work keep it upp

February 4, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Michael,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ellis was very helpful in listening and…

Ellis was very helpful in listening and understanding my issue, and very knowledge on the products that I needed!

February 4, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Robert,

Thanks for the lovely review and fantastic support for Ellis.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely perfect service as always…

Absolutely perfect service as always really happy and Sunil was very helpful and answered all my questions very happy

February 3, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Garry,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ash has been wonderful

Ash has been wonderful, she helped me with my query has been very patient and polite.im surely coming back to make purchases from ash.

February 3, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Eric,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ellis

Ellis was super helpful and sorted a new phone and plan out for me. Completely stress free experience.

February 2, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Michelle,

Thanks for the lovely review and fantastic support for Ellis.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jakub was brilliant

Jakub was brilliant. Helped me set up my new phone and made it look so easy. Heart service

February 2, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Trisha,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good team work

February 2, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Justine,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Very helpful

Very helpful, knowledgeable and friendly member of staff

January 30, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Doing both broadband and mobile plan

Doing both broadband and mobile plan. Staff is amazing helping me with everything and offering me the right deals that fix perfectly for me. The guys are amazing and really funny as well!!

January 29, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Christian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ash and Sunil helped me with all my…

Ash and Sunil helped me with all my queries and phone. Very helpful and polite both of them.

January 28, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Mrs Matthews,

Thanks for the lovely review and fantastic support for Ash and Sunil.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sunil and Zara were very helpful with…

Sunil and Zara were very helpful with my new phone, very fast and helpful service

January 23, 2026
Unprompted review
Vodafone UK - Southend on Sea logo

Reply from Vodafone UK - Southend on Sea

Hey Becky ,

Thanks for the lovely review and fantastic support for Sunil and Zara.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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