Great service again today at the St Austell store with Chris and George. Highly recommend them good service polite and very efficient.
Company replied
Location
Switch location19 Fore Street, PL25 5EP St Austell, GB
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See what reviewers are saying
Excellent service as usual helped me with my virus on my phone. I so grateful for their help in putting my phone back to normal. I would recommend this firm to family and friends. Mary Ryland.
Company replied
I had an outstanding experience at Vodafone in St Austell thanks to George! From the moment I walked in, he was friendly, knowledgeable, and genuinely focused on helping me find the best option fo... See more
Company replied
Instant and effective customer service by Imogen Gent. This young lady was AMAZING getting me out of EE and on to Vodaphone. I will be highly recommending her to others in our local Community. Imog... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - St Austell
Written by the company
Contact info
19 Fore Street, PL25 5EP, St Austell, United Kingdom
4.9
Excellent
216 reviews
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Very happy with customer service
Very happy with customer service. Very friendly. Will return for upgrade when due again. Thank you Ian and st austell
September 1, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Thank you Ian and St Austell team ,that’s why we come back to St Austell store for our business.
September 1, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Brilliant service today from Ian.
Brilliant service today from Ian.
Brought new phone today and the time spent sorting out my new phone was fantastic
Well done
August 28, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Hey there,
Thanks for the lovely review and fantastic support for Ian.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Brilliant very good
August 27, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Hi Christopher,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Thank so much for helping me
Thank so much for helping me with my S23 Ultra and Broadband Chris and Matt, you guys are awesome and made the experience great, highly recommended 🥰
June 16, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Hi Sophie. Thank you for your review for Chris and Matt. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly and helpful
August 25, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Hi Donna. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Matt Beard was Great in St Austell…
Matt Beard was Great in St Austell Vodafone.
August 25, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Hi Chris. Thank you for your review for Matt. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ian was very empathetic and very…
Ian was very empathetic and very helpful and has set my mind to rest and sorted my account out. Thank you.
August 3, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Friendly staff
No waiting, friendly staff., Ian.
Understood immediately what I needed. Gave me all the relivant info. Great service. Nice to see familiar faces from the last time we visited 18 months ago.
July 15, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Thank you for your review Di. It's always good to read such complimentary feedback for one of our team.
Thanks again, The Vodafone Social Media Team
Reply from Vodafone UK - St Austell
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Quick friendly service
Quick friendly service. Sorted my wife out with a new phone and got me onto a better deal in my phone and upgraded my sim. Thank you Ian from the St Austell branch - bey helpful!
July 14, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Hey there,
Thanks for the lovely review and fantastic support for Ian.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Ian is great his customer service Is…
Ian is great his customer service Is brilliant and very helpful will definitely be staying with vodaphone for many years to come
June 30, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Hey Kirsty,
Thanks for letting us know what an amazing job Ian did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service
June 29, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Hi Celia,
Thanks for your review for our store.
If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Chris made everything simple to…
Chris made everything simple to understand and showed me how easy things can be.
Unlike other mobile phone companies.
June 21, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Hi MRSJACKIEWORTH,
This is lovely feedback for Chris. Thanks for your kind words and taking your time to share the experience
We're always here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Thank you for your help Reassured us on…
Thank you for your help Reassured us on our details, gave us advice, and got us a better deal. friendly, empathetic and helpful.
June 21, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Hey Amy,
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Fast and friendly service
Fast and friendly service. We’re very helpful
June 20, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Hey Cronoknight,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Ian is a superstar in St Austell store
Ian is a superstar in St Austell store. Your help is much appreciated!
June 19, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Hey Zane,
Thanks for letting us know what an amazing job Ian did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great service and local owned shop!!
Person in charge (I think Ian?) was fantastic. We were having trouble setting up 2 new contracts, it turned in to a longer process than normal for a number of reasons. However, he was polite, friendly and helpful. The staff in the store did not put any pressure on and even though it was the end of the day, Ian ensured that everything was sorted … staying after 5.30 when the shop should have closed. The system was playing up but final after lots of problem solving and staying over an hour after he finished work he sorted it.
It was lovely to hear that Vodafone in St Austell is Cornish owned company and this will encourage me to use the store with the ability to support the local economy. Thank you for your time (especially the hour after you should have gone home) and excellent customer service. It is very much appreciated and we would highly recommend this store. We wish there were more individuals who go above and beyond to help. Thank you 😊
June 5, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Hey Victoria,
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Matt at St Austell shed all my worries…
Matt at St Austell shed all my worries with a smile and just a few intelligents bits of advice. AND next door EE shop wasn't even open, very delighted with Vodafone
May 28, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Hi Caroline. Thank you for your glowing review for Matt. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Thanks again,
Vodafone Social Media Team
great customer service
Rhys on customer service answered everything I asked promptly and well. He tired his best to secure a deal to continue service with vodafone but on this occasion a deal could not be met. He helped me through the cacellation process there and then and gave me every deatil from it that I could think of. I would stay for the customer service at vodafone if all the staff are like Rhys, and if they could match my quote;).
May 18, 2023
Unprompted review
Reply from Vodafone UK - St Austell
Hey Curtis, I'm sorry to hear you're moving to another provider, but glad Rhys was able to make the process as simple as possible.
Thanks,
The Vodafone Social Media Team
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