Vodafone UK - St Austell Reviews 

216
TrustScore 5 out of 5

4.9

19 Fore Street, PL25 5EP St Austell, GB


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Rated 5 out of 5 stars

Great service again today at the St Austell store with Chris and George. Highly recommend them good service polite and very efficient.

Company replied

Rated 5 out of 5 stars

Excellent service as usual helped me with my virus on my phone. I so grateful for their help in putting my phone back to normal. I would recommend this firm to family and friends. Mary Ryland.

Company replied

Rated 5 out of 5 stars

I had an outstanding experience at Vodafone in St Austell thanks to George! From the moment I walked in, he was friendly, knowledgeable, and genuinely focused on helping me find the best option fo... See more

Company replied

Rated 5 out of 5 stars

Instant and effective customer service by Imogen Gent. This young lady was AMAZING getting me out of EE and on to Vodaphone. I will be highly recommending her to others in our local Community. Imog... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - St Austell

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 19 Fore Street, PL25 5EP, St Austell, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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1-star

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4.9

All reviews

(216)

42,657 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service from a knowledgeable guy.

Good service from a knowledgeable guy.

July 16, 2024
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hi Richard,

Thanks for the positive feedback!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ian from Vodafone St Austell

Thank you very much for professional help and advice. Ian helps us with upgrading of our mobile phone contracts also with fixing my daughter's Ipad. Great very polite and friendly person. Thanks a lot.

June 27, 2024
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hi Leon,

Thanks for your review and your lovely words for Ian! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Superb service from Vodafone …

We had absolutely superb service from Ian at Vodafone in St Austell. He was extremely patient and explained everything for me and best of all sorted out my problem with my data.

June 17, 2024
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hi Sonia,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ian was great and St Austell team was…

Ian was great and St Austell team was very helpful and help move us over from EE to Vodafone and we were very happy with the service and saved loads of money per month and would recommend to anyone to go in to store to the team thankyou

June 15, 2024
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hi Roy,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Perfect fast service

May 8, 2024
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hi Jack. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Awesome st Austell team Ian and Matt…

Awesome st Austell team Ian and Matt thanks again

May 8, 2024
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hi Maria. Thank you for your review for Ian, Matt and the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

UNBELIEVABLE SERVICE!

UNBELIEVABLE SERVICE!
I dropped my phone a week ago..in the loo. Ian was so patient and helpful.
Got a new deal that suits my needs. All my stuff was backed up so happy.
Service was extremely good as I'm older and not too tech savvy.
I am so happy!!
Thank you Ian.

May 3, 2024
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hey Gilly,

Thanks for taking the time to share this great feedback with us. We're so happy you had such a positive experience.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great store.

April 19, 2024
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hi Tristan,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

The workers are extremely helpful and…

The workers are extremely helpful and polite. They offered extremely helpful advice and helped set up a new phone and effectively answered questions.thanks Ian and Mattin St Austell Vodafone

April 13, 2024
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Thanks for your fab feedback Jenny. It's great to see Ian and Mattin were so helpful today, setting up your new phone.
All the best, The Vodafone Social Media Team

Rated 5 out of 5 stars

A fantastic job,very pleased with Ian…

A fantastic job,very pleased with Ian great job . As a new business owner and new contract very happy thank you!

April 11, 2024
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hey Vanda,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service

Brilliant Service from st Austell from st Austell Team, Chris,Ian and Matt

March 26, 2024
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hi Micheal. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Yes very happy with service in store

March 3, 2024
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hi Tina. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Incredible service

Ian was incredibly helpful and made all the processes simple and straightforward. Helped us with all of our issues and provided a great customer service.

January 29, 2024
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hi Joe,

Thanks for your feedback! We're so glad you had a great experience with Ian and managed to get your issue resolved.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service

Matt was very helpful in finding me the best plan for my needs

January 17, 2024
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hey there,

Thanks for your review! We're glad to hear Matt managed to find the perfect plan for you.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service thanks ,in St Austell by…

Great service thanks ,in St Austell by Ian

January 11, 2024
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hey Paul,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sim only upgrade from Ian.

Sim only upgrade from Ian.

Lovely store and great local Business would not buy anywhere else 😍

January 11, 2024
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hey Chris,

Thanks for the lovely review and fantastic support for Ian.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Polite and simple

Ian was very polite and explained everything to me clearly. It felt simple what he was explaining so I wasn't getting confused and if I did get confused he helped me to understand what he was saying

January 2, 2024
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hey Tamara,

Thank you for your review, and sharing this feedback for Ian.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Superb service. Vodafone St.Austell

Absolutely superb service from Ian the business adviser. Nothing was to much trouble. Would highly recommend a visit to this shop for that personal touch.

December 30, 2023
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hi, We love seeing that one of our in-store teams made such a great impression on you.
Thanks again, The Vodafone Social Media Team

Rated 5 out of 5 stars

Dealt with Matt

Dealt with Matt, absolutely superb. Helped from start to finish with my new phone set up. Brilliant thank you.

December 20, 2023
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hi Karina,

This is such an amazing review for Matt. Thanks for sharing your kind words and feedback.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter) : vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Very helpful staff

December 17, 2023
Unprompted review
Vodafone UK - St Austell logo

Reply from Vodafone UK - St Austell

Hey there,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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