Great service again today at the St Austell store with Chris and George. Highly recommend them good service polite and very efficient.
Company replied
Location
Switch location19 Fore Street, PL25 5EP St Austell, GB
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See what reviewers are saying
Excellent service as usual helped me with my virus on my phone. I so grateful for their help in putting my phone back to normal. I would recommend this firm to family and friends. Mary Ryland.
Company replied
I had an outstanding experience at Vodafone in St Austell thanks to George! From the moment I walked in, he was friendly, knowledgeable, and genuinely focused on helping me find the best option fo... See more
Company replied
Instant and effective customer service by Imogen Gent. This young lady was AMAZING getting me out of EE and on to Vodaphone. I will be highly recommending her to others in our local Community. Imog... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - St Austell
Written by the company
Contact info
19 Fore Street, PL25 5EP, St Austell, United Kingdom
4.9
Excellent
216 reviews
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The staff here are perfect
The staff here are perfect. Friendly and impormative guys. Very helpfull.
February 7, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ian was very good with my upgrade and…
Ian was very good with my upgrade and trade in. And my new item thankyou
February 5, 2025
Unprompted review
Reply from Vodafone UK - St Austell
Hi Lynn,
Thanks for taking your time to leave this review for Ian. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
fantastic bunch of people
Really helpful answer all my questions and helped guide to to what i needed and with no hassle
January 31, 2025
Unprompted review
Reply from Vodafone UK - St Austell
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - St Austell
Hi Elizabeth,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - St Austell
Thanks for the five star review, Malcolm. Glad to head you're liking our efficient service! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpfull
Very helpfull, nice to be served by local people. Thank you Chris in St Austell
January 27, 2025
Unprompted review
Reply from Vodafone UK - St Austell
Hi Patricia,
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Happy with Ians Service today inshore…
Happy with Ians Service today inshore St Austell team are great
December 31, 2024
Unprompted review
Reply from Vodafone UK - St Austell
Hi Neil,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Happy with Ian and the St Austell…
Happy with Ian and the St Austell Vodafone service once again
December 20, 2024
Unprompted review
Reply from Vodafone UK - St Austell
Thanks for your great feedback for Ian and the team in St Austell Emma ☺️
All the best, The Vodafone Social Media Team
Very well done
Very well done. Thank you Chris and St Austell vodafone Team
December 9, 2024
Unprompted review
Reply from Vodafone UK - St Austell
Hi Alex,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Ian very clearly explained everything…
Ian very clearly explained everything and looked for the best deal for me. Also sorted my broadband so saving money all around. :)
November 2, 2024
Unprompted review
Reply from Vodafone UK - St Austell
Hello, Emma,
It's great to hear about the positive experience which you had with Ian. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - St Austell
Thanks for your fab feedback for our team Chelsea 😊
All the best, The Vodafone Social Media Team
Chris explained exactly what I needed…
Chris explained exactly what I needed and was really helpful
October 19, 2024
Unprompted review
Reply from Vodafone UK - St Austell
Hi David,
Thank you for taking the time to leave us a 5 star review and the feedback.
Thanks,
The Vodafone Social Media Team
Chris and matt in st austell store
Chris and matt in st austell store
Very welcoming
Very friendly
Very helpful
Very polite
October 15, 2024
Unprompted review
Reply from Vodafone UK - St Austell
Hi Katie,
Thanks for your review for Chris and Matt. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Really fast and great service
Really fast and great service! Matt was able to help me with my issue and get me a new phone!
October 15, 2024
Unprompted review
Reply from Vodafone UK - St Austell
Hey Geoffrey,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Happy with Ian's service once again…
Happy with Ian's service once again thank you St Austell team
October 14, 2024
Unprompted review
Reply from Vodafone UK - St Austell
Hello, Emma,
Thank you for taking the time to review and share your feedback, we appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Fantastic customer service from Ian and…
Fantastic customer service from Ian and Chris at St Austell.
My daughter and I needed upgrades and were unsure what we should go for when looking at the website. Ian was brilliant and talked us through all the options.
September 9, 2024
Unprompted review
Reply from Vodafone UK - St Austell
Hi L. Lewis,
It's great to hear this feedback, thank you for your review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Friendly, efficient, expert and personable.
I find the prospect of any interaction regarding phones, sims, upgrades, top ups, megabytes and the such like a daunting prospect at the best of times. I am not fluent in ‘phone’, have no idea what a megabyte is, nor do I understand the concept of data usage. So my trip this morning to the Vodafone store in St Austell for a data only sim for a TP LINK booster box was nervously made with the recited information I was given to remember.
The shop was busy and the two members of staff were serving the customers sat in front of them.
Whilst aware of the newly arriving customers, we were told that the wait could be up to 30mins and if a return later would be better to take it or to grab a seat and wait. I chose to wait.
I was seen within 15 mins and expertly, efficiently and sympathetically dealt with by Ian.
I remembered my script, asked if this made sense and Ian was able to offer me exactly what I needed with further suggestions to perfectly fit my wifi boosting needs.
He was aware of the building queues and was professional throughout ‘managing the expectations’ honestly of the new arrivals in the shop.
A huge thank you to Ian. I will now be looking to upgrade (I believe the term is) my dramatically aging phone at Vodafone in Exeter when I return from holiday.
I’d thoroughly recommend this Vodafone branch.
August 15, 2024
Unprompted review
Reply from Vodafone UK - St Austell
Hi Matt,
Thanks for your review for Ian. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
All staff are friendly and very…
All staff are friendly and very helpful, couldn't ask for a better service. From Chris,Ian and Matt
August 9, 2024
Unprompted review
Reply from Vodafone UK - St Austell
Hi Ian,
Thank you for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service
Excellent service, everything explained clearly and concisely. Can’t recommend highly enough, wouldn’t go anywhere else. Thanks Ian
August 4, 2024
Unprompted review
Reply from Vodafone UK - St Austell
Hello Susan,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Brilliant to have the shop
Brilliant to have the shop. Everyone is so helpful :)
August 2, 2024
Unprompted review
Reply from Vodafone UK - St Austell
It's great to see you enjoy our store so much! Thanks for your awesome feedback, The Vodafone Social Media Team
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