Vodafone UK - Stirling Reviews 

202
TrustScore 5 out of 5

4.9

Unit 6a Marches Mall , The Thistle Shopping Centre, FK8 2EA Stirling, GB


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Rated 5 out of 5 stars

I visited the Stirling store on Saturday and I was served by Maryam. I honestly cannot thank you enough for your time and patience. My query wasn’t straight forward and Maryam told me that she was new... See more

Company replied

Rated 5 out of 5 stars

Great experience in Stirling store. Susie was a fantastic help to me, I’m not the best on tech. She took her time with me, explained everything thoroughly. A massive asset to Vodafone

Company replied

Rated 5 out of 5 stars

Your sales assistant Matt (in Stirling) was most helpful. His knowledge of your products was very impressive and the advice given whilst purchasing my new phone was most valuable. I would recomme... See more

Company replied

Rated 4 out of 5 stars

Caitlin understood the reason for my visit and explored ways to resolve the issue. To my satisfaction.

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Stirling

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 6a Marches Mall , The Thistle Shopping Centre, FK8 2EA, Stirling, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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4.9

All reviews

(202)

42,546 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New phone from Ronnie

New phone from Ronnie. got a new phone for less and only took 30 mins!

June 30, 2024
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hi Lynne. Thank you for your review for Ronnie. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alysha is a wonderful customer service…

Alysha is a wonderful customer service advisor and has answered all my questions and completed my new broadband setup with ease!

June 24, 2024
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hey Ty,

Thanks for sharing this great feedback with us!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service from Eleanor

Very good service from Eleanor , took time to explain details.

June 17, 2024
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hi Tom,

Thank you for your review and feedback for Eleanor.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Alysha was amazing and got me the best…

Alysha was amazing and got me the best deal possible. She was quick and clear and I couldn't have had a better experience!

February 2, 2024
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hi Toni,

It's great to hear your feedback, thanks for reviewing

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

New phone for gran

Took my elderly grandmother into this store as her contract was finished.

We were attended to by Ronnie who couldn’t have been more helpful. He managed to get my gran a new contract at a much lower price and a new iPhone. She wasn’t expecting such terrific customer service and was over the moon with the whole experience.

Ronnie was polite and patiently explained things clearly to make sure she understood everything.

Would highly recommend this branch.

January 4, 2024
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hi Christopher,

It's great to hear about your recent experience, and how Ronnie provided great service. Thank you for taking the time to review, and share this feedback. We appreciate it.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Really lovely and welcoming staff at…

Really lovely and welcoming staff at Vodafone Stirling. I visited the store looking for a new phone. I was served by Ali who was just fantastic. Very kind, patient and personable. I walked out with everything I needed.

January 6, 2024
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hi. Thank you for your review for Ali. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New Phone

Came into store and was served by Ali. He took the time to listen to my needs and what I was looking for in a phone. He gave me phone suggestions and was clear with all the price options. I am very happy and would definitely recommend to others.

January 4, 2024
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hi Viv. Thank you for your review for Ali. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff, I was served by Ronnie who helped me save money on my phone bill.

January 3, 2024
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hi James. Thank you for your review for Ronnie. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ali was so helpful and knowledgeable.

December 12, 2023
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hi Natalie,

Thanks for taking your time to share this review for Ali.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Ali was a great help

Ali was a great help, thank you!

December 12, 2023
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hi Jen,

This is a great review for Ali. Thanks for sharing.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Great Customer Service

Graeme in the Stirling store was excellent. He helped me sort out the ussues i had with my phone. Thanks Graeme

November 30, 2023
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hey Michael,

Thanks for the lovely review and fantastic support for Graeme.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

I was served by a kid named Liam who is a genuine asset to your business, He was extremely patient despite the fact I am abit of a old fart with technology. He took his time to help me through my problem and he also healthchecked my account and we have set a date in December for me to go back and get a new phone and switch my broadband from EE because they are no use at all.

November 11, 2023
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hi Robert,

It's lovely to see you had such a positive experience with Liam. This is absolutely what we aim for!

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ollie was quick and efficient when I…

Ollie was quick and efficient when I came in and gave me a fantastic offer on my SIM card! Highly recommend

November 6, 2023
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was served by Liam in store helped me…

I was served by Liam in store helped me get a great deal on the new iPhone he was a star

November 7, 2023
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hey Dylan,

Thanks for the lovely review and fantastic support for Liam.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good customer service

Had some issues with my phone that I just couldn’t fix no matter how hard I tried, Leena helped me fix it and was very knowledgeable and friendly

November 8, 2023
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience. Ill be back!

I came in as I was looking for a new phone for my daughter from Santa! Ronnie quickly greeted me and spent a long time explaining it all to me!

I didnt get a phone as I need to sneak the info out of her but best know ill be back!

Advice for anyone, go in when Ronnie is working, you won't be disappointed!

November 4, 2023
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hey Pat,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ollie’s assistance

Ollie was super knowledgable and helpful with getting my partner and I’s phones on Vodafone’s network. Having a North American phone number made the process quite difficult but Ollie made it seemingly easy.

October 18, 2023
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hi Max. Thank you for your review for Ollie. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from a smart…

Great customer service from a smart young man called Ollie M.

October 15, 2023
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Thanks for the brilliant feedback, Tom! It's really appreciated.
Vodafone Social Media Team

Rated 5 out of 5 stars

Exactly what I needed at a very good…

Exactly what I needed at a very good price. Service was great and extremely quick

June 4, 2023
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sales advisor was very helpful in…

Sales advisor was very helpful in finding me right deal:)

September 7, 2023
Unprompted review
Vodafone UK - Stirling logo

Reply from Vodafone UK - Stirling

Hey Daniel,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

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