Vodafone UK - Stockton on Tees Reviews 

138
TrustScore 5 out of 5

4.9

130 High Street, TS18 1AY Stockton on Tees, GB


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Rated 5 out of 5 stars

Liam was very helpful totally patient and unbelievabley considerate ( if you knew me you would know just how considerate he has been ). I simply cannot fault him. Reminds me why I stay with Vodafo... See more

Company replied

Rated 5 out of 5 stars

Despite the store being really busy on most of the occasions I have visited, the staff have been most helpful in dealing with my requests. Would recommend this store to everyone.

Company replied

Rated 5 out of 5 stars

Wanted help with an affordable tarrif for my airtime as the current one have expired and was helped and l am very grateful for that.

Company replied

Rated 3 out of 5 stars

Great, Vodafone is starting to turn off their 3g signal. What chance do most people have as their 4&5g is garbage May as well go back to 2 tin cans and a piece of string if you are stuck on this... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Stockton on Tees

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 130 High Street, TS18 1AY, Stockton on Tees, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

138 reviews

5-star
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3-star
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1-star

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4.9

All reviews

(138)

41,358 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Adrian, Liam & Martin

Adrian, Liam and Martin are professional, empathetic and made the experience the nicest I’ve ever had.

August 4, 2026
Unprompted review
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Reply from Vodafone UK - Stockton on Tees

Hey Millie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Busy but great customer service

Despite the store being really busy on most of the occasions I have visited, the staff have been most helpful in dealing with my requests. Would recommend this store to everyone.

July 31, 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey Lucy,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went into the Vodadone shop to get my…

I went into the Vodadone shop to get my phone fixed and this was done quickly. Thanks Adrian.

July 29, 2026
Unprompted review
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Reply from Vodafone UK - Stockton on Tees

Hey there,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Adrian.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Liam was very helpful totally patient…

Liam was very helpful totally patient and unbelievabley considerate ( if you knew me you would know just how considerate he has been ). I simply cannot fault him. Reminds me why I stay with Vodafone.

July 28, 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey Raymond ,

Thanks for the lovely review and fantastic support for Liam.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wanted help with an affordable tarrif…

Wanted help with an affordable tarrif for my airtime as the current one have expired and was helped and l am very grateful for that.

July 28, 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey Charlotte,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent experience upgrading my…

Excellent experience upgrading my iPhone - great savings and fantastic service from Ben who went above and beyond to get me the best deals for all of my family

July 20, 2026
Unprompted review
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Reply from Vodafone UK - Stockton on Tees

Hey Kim,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

So helpfull and friendly got a great…

So helpfull and friendly got a great deal thank you

July 4, 2026
Unprompted review
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Reply from Vodafone UK - Stockton on Tees

Hey Julie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful gentleman helped me get a…

Very helpful gentleman helped me get a new phone with great advice and told me about all offers available to me, I was pleasantly surprised at the price. Great service overall

June 18, 2026
Unprompted review
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Reply from Vodafone UK - Stockton on Tees

Hey Rachael,

Thanks for the lovely review and the fantastic support you’ve shown for team member.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service Ben was so…

Excellent service Ben was so knowledgeable and really helped sort me out with new contract he is a credit to the company

June 17, 2026
Unprompted review
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Reply from Vodafone UK - Stockton on Tees

Hey Fiona,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience in Vodafone Stockton

Great experience in Vodafone Stockton, Adrian was really helpful and got both my husband and I sorted with new plans/phone, process was very efficient. Second time I’ve used this Vodafone store, would highly recommend.

June 13, 2026
Unprompted review
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Reply from Vodafone UK - Stockton on Tees

Hey Anna,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came with an issue qith my handset

Came with an issue qith my handset, got a new one all set up thanks Adrian

June 10, 2026
Unprompted review
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Reply from Vodafone UK - Stockton on Tees

Hey Andrew,

Thanks for the lovely review and fantastic support for Adrian.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben and Owen were marvellous helping…

Ben and Owen were marvellous helping set up new phones for myself and wife.
They both went the extra mile and sorted everything despite a few glitches they got us sorted.
Well done and a big THANK YOU

June 3, 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Ben

Great service from Ben. Got us plans we were happy with. Thank you.

June 1, 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey Geoff,

Thanks for the lovely review and fantastic support for Ben.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Solved all of my issues and got me a…

Solved all of my issues and got me a plan I was happy with. Thank you Adrian and Ben.

May 16, 2026
Unprompted review
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Reply from Vodafone UK - Stockton on Tees

Hey Muriel,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great guys 5 *s

May 16, 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey Ken,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I went to Vodafone to ask about my…

I went to Vodafone to ask about my apps. All seems up to date and I got a cheaper plan. Thank you Adrian.

May 14, 2026
Unprompted review
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Reply from Vodafone UK - Stockton on Tees

Hey Beryl,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great

Great, Ben was very helpful and guideful.

May 12, 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey Cobie,

Thanks for the lovely review and fantastic support for Ben .

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ben was very helpful and understanding…

Ben was very helpful and understanding to my needs, pleasant, professional and knowledgeable

May 11, 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey Jacqueline,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful for me to understand

May 3, 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey Graham,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff member Ben was very helpful…

The staff member Ben was very helpful and talked us through the full process as he went through each step

May 3, 2026
Unprompted review
Vodafone UK - Stockton on Tees logo

Reply from Vodafone UK - Stockton on Tees

Hey Simon,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

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