I had a issue with my home page on my phone i thought it was corrupted. Popped into the Stockton on Tees branch explained to the assistant he sorted it out instantly. I was expecting the worse b... See more
Company replied
Location
Switch location130 High Street, TS18 1AY Stockton on Tees, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Liam was very helpful totally patient and unbelievabley considerate ( if you knew me you would know just how considerate he has been ). I simply cannot fault him. Reminds me why I stay with Vodafo... See more
Company replied
Mathew was excellent and provided everything I required. A really nice young man and would hopefully use again.
Company replied
Great, Vodafone is starting to turn off their 3g signal. What chance do most people have as their 4&5g is garbage May as well go back to 2 tin cans and a piece of string if you are stuck on this... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Stockton on Tees
Written by the company
Contact info
130 High Street, TS18 1AY, Stockton on Tees, United Kingdom
4.9
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I have been a Vodafone customer for many years.
I particularly like the Stockton branch and where possible, I see Liam the store manager. He is very friendly, helpful and knowledgeable.
Nothing is too much trouble. When speaking with him I always feel that I have the right phone and contract for my usage.
I always get my new phone set up and data transferred over. Knowing that when I walkout of the shop,everything is there and ready to use.
Excellent customer experience.
September 30, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Liams a fantastic manager who has…
Liams a fantastic manager who has sorted everything out
September 24, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
Hey Joan,
Thanks for the lovely review and fantastic support for Liams.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I visited the Vodafone store in…
I visited the Vodafone store in Stockton today to purchase a phone to use WhatsApp. I was happy to walk away with a phone that can do this so I can call my daughter in Canada.
September 23, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
Hey Rita,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Liam is very knowledgeable and…
Liam is very knowledgeable and friendly, i have been using the Stockton store for many years now and have never had a problem. Lovely staff, would recommend
September 21, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Excellent service from Adrian great…
Excellent service from Adrian great advice and help with settings up new products. Would highly recommend.
September 20, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Best Shop on the high street
Best Shop on the high street. Always welcoming. Help everyone with whatever they come in for. Would recommend.
August 27, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
Hey Liam,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Adrian was an amazing help helping me…
Adrian was an amazing help helping me find the best deal and best phone for me. He also helped with changing my name, great service, would recommend to anyone!
August 25, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Very great service
Very great service. Understood what I needed from the very beginning. Great attitude. Very friendly and welcoming. The best service would recommend to anybody
August 19, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Service is excellent
Service is excellent no need to go anywhere else for good service been with you for 20 years or more wouldn't go anywhere else xx Jo Larkin
July 28, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Liam!
Came into the store looking to change my phone, unsure with what options I had Liam explained everything and was very knowledgeable. He was very friendly and welcoming and sorted us a very reasonable deal.
July 16, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
Hey Lewis,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Martin was excellent
Martin was so helpful and knowledgeable. He was so kind and patient and is a total credit to Vodafone. Thank you
July 8, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
Hey Louise,
Thanks for the lovely review and fantastic support for Martin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Stockton on Tees
Hi Valerie. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
First class service from 2 class…
First class service from 2 class operatives in your shop couldn’t ask for better
June 17, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Peter and Adrian were brilliant
Peter and Adrian were brilliant. We went into different Vodafone shops and spoke to sale assistants who were unhelpful. Peter and Adrian went above and beyond and resolved the problem and were so lovely and friendly
June 15, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
Hi Nicola. Thank you for your review for both Peter and Adrian. It's always lovely to read such brill feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mint Service
Peter informed me all about Tbilisi in Georgia amongst other Travel based convo. Look forward to the next video!
May 30, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
Hey Ron,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Exceptional customer service with Adrian
Aidrian was outstanding today with the help and support he gave us . We recently lost mam and today dads phone stopped working and he was very nervous that the battery wouldn’t last to firstly get the right new phone , the right price plan for him and transfer all his very precious memories and data over to the new phone . I can not stress enough how great Adrian was , he put us both at ease , selected the perfect new phone for dad and actually reduced our monthly payment around the 3 contract I have with Vodaphone . His knowledge and customer service is outstanding. He has taken what we thought could be a difficult experience and made it into complete customer satisfaction. I will always ask for his service for every visit going forward . Many thanks Andrea
May 21, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
Hey ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
New customer assistant
Peter was very chatty and pleasant. The conversation flowed freely. He did brilliant and he's learned very fast.
May 15, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
Hey Fiona,
Thanks for the lovely review and fantastic support for Peter.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Called in branch as forgot password
Called in branch as forgot password
Martin dealt with it as it wasn’t straight
forward he had to contact Google to
retrieve my password he was absolutely
fantastic he also updated my phone
Can’t say enough how I appreciate all
he did , what great customer service
Absolutely recommend 100%
Thanks very much
April 28, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
Hey Martyn,
Thanks for the lovely review and fantastic support for Martin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Liam the store manager gave excellent…
Liam the store manager gave excellent service today
April 3, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
Hey Lynn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I will like to say Liam is the best…
I will like to say Liam is the best store manager I have encountered in vodafone. And I want to say a very big thank you for the great service rendered in the course of my query.
February 22, 2025
Unprompted review
Reply from Vodafone UK - Stockton on Tees
Hey Robert,
Thanks for letting us know what an amazing job Liam did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.