Vodafone UK - Stroud Reviews 

210
TrustScore 5 out of 5

4.9

56 High Street, GL5 1AS Stroud, GB


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Rated 5 out of 5 stars

Everyone is always lovely to at Stroud Vodafone. Dan, in particular, is always so helpful and efficient and a pleasure to deal with.

Company replied

Rated 5 out of 5 stars

Dan in your Stroud store. Absolute diamond. Personable, encyclopaedic, friendly, solution focused, and unflappable. Dan is an outstanding employee, if I could give him an award myself, I certainly wou... See more

Company replied

Rated 5 out of 5 stars

Informed by text of significant increase in monthly cost of sim only contract at the end of 2 year contract. Went into Stroud Vodafone spoke with Zaid and Soheila. They could not have been more helpfu... See more

Company replied

Rated 5 out of 5 stars

I went in to Vodafone today to upgrade my son’s phone. I do dread upgrading due to some issues in the past, but Dan has been fantastic. The upgrade was seamless, straightforward and fast. Whilst doing... See more

Company replied


Company details


Contact info

  • 56 High Street, GL5 1AS, Stroud, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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1-star

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4.9

All reviews

(210)

42,200 reviews in the last 12 months

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Rated 5 out of 5 stars

Great help from Liv in store today who…

Great help from Liv in store today who helped me transfer my data onto the new phone I collected. She Made the process smooth and painless

November 12, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear you found our service helpful and efficient.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Soheila

Soheila, Liv and Viktoria were so so helpful! Fantastic service all round

November 11, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack was very helpful

Jack was very helpful. Very happy with service great phone and broadband.

November 5, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Soheila

Soheila
Absolutely fantastic service and a credit to your company
Simon

October 30, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi. We are happy to hear that you had a fantastic experience. Thank you for taking the time to share your positive feedback; we appreciate it. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack upgraded my phone and helped me…

Jack upgraded my phone and helped me move all of my data from one phone to another without any issues. Very helpful

October 10, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Facing a significant increase in cost at the end of a contract

Informed by text of significant increase in monthly cost of sim only contract at the end of 2 year contract. Went into Stroud Vodafone spoke with Zaid and Soheila. They could not have been more helpful. Zaid sorted out another 2 year contract for me costing me the same as I am paying now. Another contented customer

October 7, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Olivia was very helpful and polite in…

Olivia was very helpful and polite in sorting out the difficulties I had in receiving reception on my phone and reviewing my bills . Thankyou

October 2, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great help by Soheila

I'm with Talk mobile and got my phone elsewhere but Soheila in stroud was more than happy to help me get everything set up

September 15, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks to Jack for rhe helpful advice

Thanks to Jack for rhe helpful advice. He took the time to explain to me the different offers available and found me a plan tailored to my needs.

September 12, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack made upgrading process easy

Jack made upgrading process easy! Finding the air plan deals to suit me, whilst matched a suitable phone along with trade in support to bring the fee down - great service thank you jack!!

September 8, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Rebecca, ​

Thanks for the lovely review and fantastic support for Jack. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​

Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Booked an appointment to sort my phone…

Booked an appointment to sort my phone and Billy was amazing. Got me set up ready for my holiday.

September 3, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Thanks for the review, we're happy to hear that your appointment with Billy was helpful.

Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was really helpful in sorting my…

Dan was really helpful in sorting my new phone out at a cheaper cost and doing my transfer for me. Much appreciated, great service

August 30, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Efficient, knowledgeable and excellent service!

Many thanks to Dan in the Stroud store today. He tried everything to resolve a data issue I had and identified the problem was with the handset. He didn’t have to do what he did, he did and it meant I was able to make an informed decision there and then. Many thanks.

August 23, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had an excellent experience upgrading…

Had an excellent experience upgrading to my new phone in stroud! I was served by Jack, and he was incredibly helpful, knowledgeable and patient, made the whole process very smooth and easy!

August 21, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Stephen,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack in Stroud

I visited the store with a view to replacing my phone. Jack helped me out with great advice and I now have a new phone for a great price.

August 11, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Paul,

Thank you so much for your wonderful review and the amazing support you’ve shown for Jack —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really good experience

Really good experience, Dan was really helpful!

August 7, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Beth,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Spoke to Soheila who upgraded my phone…

Spoke to Soheila who upgraded my phone contract. Very helpful and friendly

July 3, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey there,

Thanks for the lovely review and fantastic support for Soheila.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to move over from EE and…

Came in to move over from EE and Soheila was extremely helpful and attentive to get us moved across swiftly and easily. Thanks Soheila!

July 3, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Michael,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack in Stroud

Jack was very charming and helpful _ it was a very instructive and enjoyable experience

July 2, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Margaret,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan in Stroud

Excellent service as always in the shop in Stroud from Dan. Problem sorted out very quickly and efficiently.

July 2, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Helena,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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