Vodafone UK - Stroud Reviews 

210
TrustScore 5 out of 5

4.9

56 High Street, GL5 1AS Stroud, GB


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Rated 5 out of 5 stars

Everyone is always lovely to at Stroud Vodafone. Dan, in particular, is always so helpful and efficient and a pleasure to deal with.

Company replied

Rated 5 out of 5 stars

Dan in your Stroud store. Absolute diamond. Personable, encyclopaedic, friendly, solution focused, and unflappable. Dan is an outstanding employee, if I could give him an award myself, I certainly wou... See more

Company replied

Rated 5 out of 5 stars

Informed by text of significant increase in monthly cost of sim only contract at the end of 2 year contract. Went into Stroud Vodafone spoke with Zaid and Soheila. They could not have been more helpfu... See more

Company replied

Rated 5 out of 5 stars

I went in to Vodafone today to upgrade my son’s phone. I do dread upgrading due to some issues in the past, but Dan has been fantastic. The upgrade was seamless, straightforward and fast. Whilst doing... See more

Company replied


Company details


Contact info

  • 56 High Street, GL5 1AS, Stroud, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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1-star

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4.9

All reviews

(210)

42,251 reviews in the last 12 months

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Rated 5 out of 5 stars

Spoke to Dan who helped me set up a…

Spoke to Dan who helped me set up a google account. Was really clear and easy to understand, thanks Dan

July 1, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Olie,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack helped me with my broadband this…

Jack helped me with my broadband this morning. Extremely helpful and informative. Wouldn't go anywhere else

July 1, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Tracey,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Olivia was very helpful and patient

Olivia was very helpful and patient. Great friendly customer service

June 26, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Gary,

Thank you so much for your wonderful review and the amazing support you’ve shown for Olivia —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Help and Advice

I came into store today to get some help with my phone. Oliwia was amazing and really helped solve my problems. I will be back again next time I need some help or need a new phone.

June 26, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Dottie,

Thanks for the lovely review and fantastic support for Oliwia.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Olivia

Olivia was very helpful and would highly recommend.

June 18, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi! We're happy to hear that you had a positive experience! We appreciate your recommendation and value your feedback greatly.

If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Olivia and mike

Very helpful as always

June 11, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Robin,

Thanks for the lovely review and fantastic support for Olivia and Mike.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Both assistants Mike and olivia were…

Both assistants Mike and olivia were very helpful and friendly. Took the stress away

May 30, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Lyn,

Thanks for the lovely review and fantastic support for Mike and olivia.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan in Stroud

I came in to sort out a new phone with Dan and he helped me to move everything over from my old phone to the new one. Really quick and easy and highly recommend

May 5, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Alex,

Thanks for the lovely review and fantastic support for Dan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Oliwia was very helpful and able to…

Oliwia was very helpful and able to sort me a new phone with a great deal

April 29, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Ronnie,
Thanks for the lovely review and fantastic support for Oliwia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kayla helped me move things from my old…

Kayla helped me move things from my old phone to my new phone. Very easy to talk to and a great help

April 19, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Nick,

Thanks for the lovely review and fantastic support for Kayla.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Very helpful and sorted our problem…

Very helpful and sorted our problem very personable! This was Kayla!

April 18, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Angela,

Thanks for the lovely review and fantastic support for Kayla.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie was brilliant

Jamie was brilliant! Super professional, friendly and efficient. Perfect service.

April 12, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Zac,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan in Stroud

Dan helped me with me collecting my watch. Really quick and efficient as I was on a time limit. Great customer service

April 1, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Terry,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was brilliant

Dan was brilliant, he made the process of transferring our broadband really easy. Many thanks

March 19, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi CollectPlus Customer,

Thanks for sharing this feedback for Dan. If you ever need any help with your Home Broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on your line and connect you to an agent if needed.

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Good guy worked hard.

March 17, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hello Kevin,

That’s great to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan Stroud

Dan was very helpful with sorting our sims today. The stroud store has always been brilliant!

March 13, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

What lovely feedback for Dan - thanks for letting us know! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Dan Helped Me With My SIM in Stroud

Dan saved me some money on my sim plan (about £15 a month) really glad I came in

March 13, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hi Frank,

We appreciate the five star feedback! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Oliwia

Oliwia In stroud helped me get a new phone contract today, very happy with the service provided. Quick and efficient

March 1, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Olivia was super-helpful in explaining…

Olivia was super-helpful in explaining how to upgrade my airtime plan at a reduced monthly cost - so win/win!
Great customer service !

February 25, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hello, Chris,

Thanks for letting us know what an amazing job Olivia did at getting everything sorted for you!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan The Man…..

About a month ago I ordered a new phone on line with Vodafone. It wasn’t a great experience. It didn’t end well. So much for 21 years of loyalty to one provider. My bad blood led me to even get a PAC code earlier today but then I remember a really brilliant bloke in my local Vodafone store in Stroud. His name is Dan. He is the The Man. A month ago he dealt so well with my wrath and said very simply “If there’s anything I can do to keep you as a Vodafone customer please come back and see me”. It stuck with me, he was gracious in defeat and here I am a month later signing up to stay loyal to Vodafone. We need more Dan’s in our worlds; helpful, personable, a good bloke. Thanks Dan, I dislike divorces and I’m in good hands with your care and attention. Here’s to another 21 years. Cheers!!

February 20, 2025
Unprompted review
Vodafone UK - Stroud logo

Reply from Vodafone UK - Stroud

Hey Iain,

Thanks for letting us know what an amazing job Dan did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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