Vodafone UK - Sutton Coldfield Reviews 303

TrustScore 5 out of 5

5.0

Unit SU8 , No 95 The Parade, B72 1PL Sutton Coldfield, GB


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Rated 5 out of 5 stars

Thursday I came in and Jubel helped me raise a case. He then followed up each day and is still helping me now. I’m disappointed with Vodafone as a company but Jubel has been brilliant in helping me

Company replied

Rated 5 out of 5 stars

Chris was brilliant managed to save me money and upgrade me at the same time. System was running slow but he was patience and very helpful.

Company replied

Rated 5 out of 5 stars

Jag was fantastic, really helpful and had incredible customer service. Would fully recommend going to see him at Vodaphone for your phone needs.

Company replied


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  • Unit SU8 , No 95 The Parade, B72 1PL, Sutton Coldfield, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

303 reviews

5-star
4-star
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Rated 5 out of 5 stars

Jag was fantastic

Jag was fantastic, really helpful and had incredible customer service. Would fully recommend going to see him at Vodaphone for your phone needs.

June 1, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Thomas,

Thanks for the lovely review and fantastic support for Jag.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had viruses on my phone and worried it…

Had viruses on my phone and worried it was broken but James sorted it all out for me. Thankyou

May 31, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Tomy,

Thanks for the lovely review and fantastic support for James

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thursday I came in and Jubel helped me…

Thursday I came in and Jubel helped me raise a case. He then followed up each day and is still helping me now. I’m disappointed with Vodafone as a company but Jubel has been brilliant in helping me

May 28, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Kawsihan,

Thanks for the lovely review and fantastic support for Jubel.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chris was brilliant managed to save me…

Chris was brilliant managed to save me money and upgrade me at the same time. System was running slow but he was patience and very helpful.

May 30, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jubel was extremely helpful

Jubel was extremely helpful, knows his subject inside out.
Absolutely brilliant

May 30, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jubel was an outstanding technician and…

Jubel was an outstanding technician and excellent customer relations

May 30, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Absolutely amazing help from Chris

Absolutely amazing help from Chris, manage to get a better upgrade and save money in the process

May 29, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had another great experience

Had another great experience. Chris helped me with phone issues

May 29, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was helpful with my query and…

Jag was helpful with my query and upgrade

May 28, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey,

This is what we love to hear! Thank you for your 5-star review.

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chris helped me with roaming data…

Chris helped me with roaming data question but got me a good deal on a new phone

May 28, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey,

Thanks for letting us know what an amazing job Chris did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chris Was very helpful with sorting out…

Chris Was very helpful with sorting out quiets with my bill

May 28, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jubel very helpful great customer…

Jubel very helpful great customer service 👌🏻

May 28, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Tom,

Thanks for the lovely review and fantastic support for Jubel.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service and technical…

Excellent service and technical advice...Great staff

May 12, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful, knowledgeable and patient. Served by Chris and he was easy to approach. Great service, highly recommend.

April 29, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was helpful with my upgrade

Jag was helpful with my upgrade. Great communication.

April 29, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Darren,

Thanks for the lovely review and fantastic support for Jag.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good experience with chris

April 28, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey,

Thanks for the lovely review and fantastic support for.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very happy with experience from Chris

April 28, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Julie,

Thanks for the lovely review and fantastic support for Chris.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was so helpful with my upgrade

Jag was so helpful with my upgrade. Very informative

April 20, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hi Puneeta 😀 It's great to see Jag provided some very helpful support with your upgrade and I hope you're enjoying your new device. If you need any extra help from us in the future you know where we are. Liam

Rated 5 out of 5 stars

Jag was helpful with my upgrade

Jag was helpful with my upgrade. A very pleasant informative person.

April 16, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Dawn,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Jag was helpful with my upgrade and…

Jag was helpful with my upgrade and good service

April 15, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Catherine,

Thanks for the lovely review and fantastic support for Jag.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

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