Vodafone UK - Sutton Coldfield Reviews 

331
•
TrustScore 5 out of 5

4.9

Unit SU8 , No 95 The Parade, B72 1PL Sutton Coldfield, GB

•

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Rated 5 out of 5 stars

Totally fantastic service from Jubel at Vodafone Sutton Coldfield, solved my problem, up and running now explained everything very clearly, I am one very happy customer. Angela Birch.

Company replied

Rated 5 out of 5 stars

Visited the sutton store today due to issue with my s24 ultra battery. I was met by friendly staff. Jag was my customer service rep. Jag was amazing and worked out a fantastic deal on a new Z8 fold.... See more

Company replied

Rated 5 out of 5 stars

I was served in store by James. He has excellent customer service skills & is very personable. He listened to all I required & expected from a new phone. He came up with a very suitable option for... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience with Aman from Vodafone. He was extremely professional, patient, and knowledgeable. Aman took the time to clearly explain all the available plans and helped me choose the... See more

Company replied


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  • Unit SU8 , No 95 The Parade, B72 1PL, Sutton Coldfield, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

331 reviews

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4.9

All reviews

(331)

42,851 reviews in the last 12 months

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Rated 5 out of 5 stars

Jag was very helpful with my upgrade…

Jag was very helpful with my upgrade and helping me chose the right phone for me.

March 18, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Nigel,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service !

We came in with lots of questions and Aman was very happy to answer and guided us through the process very smoothly. Would recommend going in very friendly

March 9, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Luke,

Thanks for the lovely review and fantastic support for Aman.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was helpful with my upgrade

March 5, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Robin,

Thanks for the lovely review and fantastic support for Jag.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Upgrade experience

Came in to upgrade my phone after a previous offer. Unfortunately that deal wasn't available anymore but the team were great and help me find the best deal for me. They spent time with me and made me feel really comfortable. Amazing customer service! Thanks Macerena and Jubel!

February 28, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Jess,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

James was very helpful

James was very helpful. He cleared my phone of all the viruses and helped me with what I needed

February 27, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Carol, ​

Thanks for the lovely review and fantastic support for James. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was helpful with my upgrade today.

Jag was helpful with my upgrade today.

February 26, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Michelle,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jag.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

jag was helpful with my query

jag was helpful with my query

February 26, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hi Adam,

Thank you so much for your wonderful review and the amazing support you’ve shown for Jag—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was helpful with my query

Jag was helpful with my query

February 26, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Margaret,
 
Thanks for the lovely review and fantastic support for Jag.
 
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was very informative

Jag was very informative, friendly, helpful put me at ease no stress

February 25, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was helpful with my query

Jag was helpful with my query

February 19, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Martin,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag helped me with my upgrade

Jag helped me with my upgrade. Was very helpful

February 19, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Sam,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was helpful with my query

February 18, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was helpful with my query and…

Jag was helpful with my query and upgrade

February 18, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hi Michael ,

Thank you so much for your wonderful review and the amazing support you’ve shown for Jag —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Jubel was really helpful and explained everything in detail and was very capable at answering my questions. He was great!

February 12, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Paul,

Thanks for the lovely review and fantastic support for Jubel.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful service.

Very helpful service relating to a change of address from Emily at the Sutton Coldfield branch.

February 11, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hi Ian,

Thank you so much for your wonderful review and the amazing support you’ve shown for Emily —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jubel was brilliant A star

February 11, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey ,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emily served us very quickly and as…

Emily served us very quickly and was able to answer all our questions

February 11, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Adam,

Thanks for the lovely review and fantastic support for Emily.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went to the Sutton Coldfield store as I…

Went to the Sutton Coldfield store as I was not able to send emails, the wonderful Emily has the patience of a saint, she helped me through my dilemma with a smile, a credit to your organisation, many thanks.

February 11, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Richard,

Thanks for the lovely review and fantastic support for Emily.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emily set up my data as it wasn’t…

Emily set up my data as it wasn’t working, thanks

February 11, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Ian,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a fantastic experience at the…

I had a fantastic experience at the store in Sutton Coldfield, all my queries were answered efficiently and I had a fantastic service from Sid.

February 10, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey There,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

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