Vodafone UK - Sutton Coldfield Reviews 

325
TrustScore 5 out of 5

4.9

Unit SU8 , No 95 The Parade, B72 1PL Sutton Coldfield, GB


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Rated 5 out of 5 stars

Visited the sutton store today due to issue with my s24 ultra battery. I was met by friendly staff. Jag was my customer service rep. Jag was amazing and worked out a fantastic deal on a new Z8 fold.... See more

Company replied

Rated 5 out of 5 stars

I had a nightmare with my apple iPhone as it was not working. As my phone was with Vodafone I went straight to the store. Despite it being busy and I was not purchasing anything Chris was brilliant. S... See more

Company replied

Rated 5 out of 5 stars

I was served in store by James. He has excellent customer service skills & is very personable. He listened to all I required & expected from a new phone. He came up with a very suitable option for... See more

Company replied

Rated 5 out of 5 stars

Jag was very helpful today in helping me choose a new phone and find the best deal to suit my needs. He answered all my questions and made the process very easy. Excellent service! :)

Company replied


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  • Unit SU8 , No 95 The Parade, B72 1PL, Sutton Coldfield, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

325 reviews

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4.9

All reviews

(325)

40,642 reviews in the last 12 months

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Rated 5 out of 5 stars

Jag was helpful with my query

February 3, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emily Helped me straight away sorted…

Emily Helped me straight away sorted new phone deal really helpful and friendly

January 31, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Emma,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was very helpful with my new…

Jag was very helpful with my new connection and phone

January 28, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Mandy,

Thanks for the lovely review and fantastic support for Jack.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag waa very helpful with my query and…

Jag waa very helpful with my query and broadband

January 28, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hi Robert,

Thank you so much for your wonderful review and the amazing support you’ve shown for Jag —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Shriya was lovely

Shriya was lovely, she couldn’t have been more helpful

January 27, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Joan, ​

Thanks for the lovely review and fantastic support for Shriya. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Lovely service in store from Emily

Lovely service in store from Emily

January 23, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Sheila,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Emily.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emily was great with helping me with my…

Emily was great with helping me with my new phone

January 23, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Michael,

Thanks for the lovely review and fantastic support for Emily.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

JAG was super helpful friendly and…

JAG was super helpful friendly and knowledgeable.

January 22, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Denise,

Thanks for the lovely review and fantastic support for Jag.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was helpful with my international…

Jag was helpful with my international minutes and upgrade

January 21, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Shahriar, ​

Thanks for the lovely review and fantastic support for Jag. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was helpful with my email issue

Jag was helpful with my email issue

January 15, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag is very helpful with my dongle

Jag is very helpful with my dongle, what a very patient superstar 😊

January 15, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Julie,

Thanks for the lovely review and fantastic support for Jag.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was very helpful with my upgrade

January 14, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Anne, ​

Thanks for the lovely review and fantastic support for Jag. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Emily was so helpful!

January 13, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Tina,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Emily.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was helpful with my understanding…

Jag was helpful with my understanding for the phone memory

January 8, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Stephen,

Thanks for the lovely review and fantastic support for Jag.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was helpful with my upgrade for the…

Jag was helpful with my upgrade for the second time, and was very quick with it.

January 8, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Atorata,

Thanks for the lovely review and fantastic support for Jag.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag helped with my upgrade

Jag helped with my upgrade

January 6, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Nick,

Thanks for the lovely review and fantastic support for Jag.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was very helpful with my upgrade…

Jag was very helpful with my upgrade and sim issue

January 6, 2026
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Keith,

Thanks for the lovely review and fantastic support for Jag.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was helpful with my accounts.

Jag was helpful with my accounts.

December 18, 2025
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Matthews,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was helpful with my upgrade options

Jag was helpful with my upgrade options

December 16, 2025
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey James,

Thanks for the lovely review and fantastic support for Jag.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good help

Jag was helpful and professional

December 16, 2025
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Goggin,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

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