Visited the sutton store today due to issue with my s24 ultra battery. I was met by friendly staff. Jag was my customer service rep. Jag was amazing and worked out a fantastic deal on a new Z8 fold.... See more
Company replied
Location
Switch locationUnit SU8 , No 95 The Parade, B72 1PL Sutton Coldfield, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a nightmare with my apple iPhone as it was not working. As my phone was with Vodafone I went straight to the store. Despite it being busy and I was not purchasing anything Chris was brilliant. S... See more
Company replied
I was served in store by James. He has excellent customer service skills & is very personable. He listened to all I required & expected from a new phone. He came up with a very suitable option for... See more
Company replied
Jag was very helpful today in helping me choose a new phone and find the best deal to suit my needs. He answered all my questions and made the process very easy. Excellent service! :)
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Sutton Coldfield
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit SU8 , No 95 The Parade, B72 1PL, Sutton Coldfield, United Kingdom
4.9
Excellent
325 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jag was helpful with my upgrade
Jag was helpful with my upgrade. A very pleasant informative person.
April 16, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Dawn,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jag was helpful with my upgrade and…
Jag was helpful with my upgrade and good service
April 15, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Catherine,
Thanks for the lovely review and fantastic support for Jag.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Sutton Coldfield
Hey Louise ,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jag was helpful with helping to get rid…
Jag was helpful with helping to get rid of viruses on my phone
April 2, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Susan,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jag was helpful efficient and friendly…
Jag was helpful efficient and friendly with my broadband and a credit to the company.
April 1, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Jacqueline,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from Jubel
Excellent service from Jubel - would 100% recommend.
April 1, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Kevin,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jubel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
Phones aren’t really my strong suit. So it’s great I popped in this Vodafone. Excellent customer service from Chris. Was very helpful and knowledgeable with helping me pick a phone.
March 30, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Jon,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was having trouble with my E SIM,
Was having trouble with my E SIM,
I popped into the Sutton shop, Macarena sorted it for me. She was so helpful. I'm so relieved it was sorted!
March 31, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Leah,
Thanks for the lovely review and fantastic support for Macarena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Recieved great service from Sutton…
Recieved great service from Sutton branch as always syd is a great help and a real credit to your branch.
Many thanks
Kelvin
March 27, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was very helpful
My experience was great I was served instantly and I was greeted by James. He was very helpful in explaining about my phone plans and what will happen next. The computer system was really slow but he did apologise, which was no fault of his own He did what he could and it was very much appreciated.
March 20, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Nylika,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service! Especially from Shrya. She guided me through my new phone and made me feel at ease. Great people!
March 30, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
iPhone 17
Came in recently for an iPhone 17, Chris was so helpful and friendly and got me a great deal, thank you so much.
March 17, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Sutton Coldfield
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Christopher was very friendly
Christopher was very friendly, attentive and great help! Made the whole process of getting my new phone smooth and easy :)
March 18, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jag was very helpful with my upgrade…
Jag was very helpful with my upgrade and helping me chose the right phone for me.
March 18, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Nigel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service !
We came in with lots of questions and Aman was very happy to answer and guided us through the process very smoothly. Would recommend going in very friendly
March 9, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Luke,
Thanks for the lovely review and fantastic support for Aman.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jag was helpful with my upgrade
March 5, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Robin,
Thanks for the lovely review and fantastic support for Jag.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgrade experience
Came in to upgrade my phone after a previous offer. Unfortunately that deal wasn't available anymore but the team were great and help me find the best deal for me. They spent time with me and made me feel really comfortable. Amazing customer service! Thanks Macerena and Jubel!
February 28, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Jess,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
James was very helpful
James was very helpful. He cleared my phone of all the viruses and helped me with what I needed
February 27, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Carol,
Thanks for the lovely review and fantastic support for James.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jag was helpful with my upgrade today.
Jag was helpful with my upgrade today.
February 26, 2026
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Michelle,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jag.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.