Visited the sutton store today due to issue with my s24 ultra battery. I was met by friendly staff. Jag was my customer service rep. Jag was amazing and worked out a fantastic deal on a new Z8 fold.... See more
Company replied
Location
Switch locationUnit SU8 , No 95 The Parade, B72 1PL Sutton Coldfield, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a nightmare with my apple iPhone as it was not working. As my phone was with Vodafone I went straight to the store. Despite it being busy and I was not purchasing anything Chris was brilliant. S... See more
Company replied
I was served in store by James. He has excellent customer service skills & is very personable. He listened to all I required & expected from a new phone. He came up with a very suitable option for... See more
Company replied
Jag was very helpful today in helping me choose a new phone and find the best deal to suit my needs. He answered all my questions and made the process very easy. Excellent service! :)
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Sutton Coldfield
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit SU8 , No 95 The Parade, B72 1PL, Sutton Coldfield, United Kingdom
4.9
Excellent
325 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Needed secure net removal and jag was…
Needed secure net removal and jag was very helpful
October 30, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hi. We're happy to hear that our team helped with your secure net removal. Thank you for your positive feedback; we appreciate it! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Your staff Emily has been very helpful…
Your staff Emily has been very helpful and kind attitude
October 22, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
I came to store as my phone had a…
I came to store as my phone had a virus, Emily got tbat fixed for me. She wasvery helpful
October 14, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
I had a wonderful experience with Aman…
I had a wonderful experience with Aman from Vodafone. He was extremely professional, patient, and knowledgeable. Aman took the time to clearly explain all the available plans and helped me choose the one best suited for my needs. What stood out most was his friendly attitude and willingness to go the extra mile to resolve my queries quickly.
October 1, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I have been with Vodafone for 29 years
I have been with Vodafone for 29 years. And never met a caring, helpful and responsive Vodafone assistant. I have trained customers service all over the world but Jubel has been outstanding . Please reward and appreciate him appropriately.
September 27, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Josephine,
Thanks for the lovely review and fantastic support for Jubel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Emily gave me some great advice today
Emily gave me some great advice today, shes very helpful
September 26, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey Janet,
Thanks for the lovely review and fantastic support for Emily.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Was well received by jag
Was well received by jag. Appropriate chair provided by jag. Told him the problem and he understood the situation and went about it and solving it. Refered to his colleagues necessary jubel and Mac. He also had the time and patience to deal with me, previous Vodafone shops I never got this level of customer service, and here it was very good and I am happy.
September 25, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Hey David,
Thanks for the lovely review and fantastic support for Jag.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Emily gave some great advice about…
Emily gave some great advice about roaming in spain
September 23, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Jag was very helpful with my data plan
September 18, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Emily has helped me on multiple…
Emily has helped me on multiple occasions in the shop
September 17, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Excellent service very friendly and…
Excellent service very friendly and very up to date on phones very pleased thanks Emily
September 14, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Staff are always lovely and really…
Staff are always lovely and really helpful. We usually served by Emily who always sorts any problems we have and is lovely.
September 5, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
We're happy to hear that our staff are helpful and provide excellent service! We appreciate you taking the time to leave us this amazing review.
Thanks,
Vodafone Social Media Team
Very helpful with the communication…
Very helpful with the communication from Jag
September 3, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
We're happy to hear that our communication was helpful. Thank you for your positive feedback; we appreciate it!
Thanks,
Vodafone Social Media Team
Jag was helpful with my phone settings…
Jag was helpful with my phone settings and to correct them
September 3, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
Thank you for sharing your positive experience with us and taking the time to leave us this review!
Thanks,
Vodafone Social Media Team
Jag was very helpful with my upgrade
Jag was very helpful with my upgrade
September 3, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
We're happy to hear that your upgrade went smoothly. We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Service was first class
Service was first class, the Assistant Managr Emily went out if her way to alleviate any concerns I had
September 2, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Sutton Coldfield
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Emily has served me a few times
Emily has served me a few times, she's very helpful
September 2, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Emily was great and listened to exactly…
Emily was great and listened to exactly what I needed
September 1, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Happy with Jubel problem solved
Happy with Jubel problem solved, well pleased with service, Jubel recommended.
September 1, 2025
Unprompted review
Reply from Vodafone UK - Sutton Coldfield
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.