Chris was so helpful today! I’m so pleased I came into store as he guided me through the options for a new handset wonderfully. The information he provided was so precise, clear & succinct & I really... See more
Company replied
Unit SU8 , No 95 The Parade, B72 1PL Sutton Coldfield, GB
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Chris was so helpful today! I’m so pleased I came into store as he guided me through the options for a new handset wonderfully. The information he provided was so precise, clear & succinct & I really... See more
Company replied
Totally fantastic service from Jubel at Vodafone Sutton Coldfield, solved my problem, up and running now explained everything very clearly, I am one very happy customer. Angela Birch.
Company replied
Visited the sutton store today due to issue with my s24 ultra battery. I was met by friendly staff. Jag was my customer service rep. Jag was amazing and worked out a fantastic deal on a new Z8 fold.... See more
Company replied
I was served in store by James. He has excellent customer service skills & is very personable. He listened to all I required & expected from a new phone. He came up with a very suitable option for... See more
Company replied
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Unit SU8 , No 95 The Parade, B72 1PL, Sutton Coldfield, United Kingdom
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Emily was welcoming and understood what I would like out of getting a new phone as well. She explained the different options and what wound work best for me too

Reply from Vodafone UK - Sutton Coldfield
Once again excellent service from Emily, thank you

Reply from Vodafone UK - Sutton Coldfield
Jubel was excellent today, thank you for your help. Fantastic

Reply from Vodafone UK - Sutton Coldfield

Reply from Vodafone UK - Sutton Coldfield
Emily was so helpful today, my new phone is now working perfectly

Reply from Vodafone UK - Sutton Coldfield

Reply from Vodafone UK - Sutton Coldfield
Jag was very helpful and clear communication was great

Reply from Vodafone UK - Sutton Coldfield
Great service from Jag and his colleagues

Reply from Vodafone UK - Sutton Coldfield
Thank you to Emily for being so helpful

Reply from Vodafone UK - Sutton Coldfield
Emily was very helpful in very aspect.She did me a big deal and set the phone up for me a very good service .Thank you.

Reply from Vodafone UK - Sutton Coldfield
Twice ive been to the Vodafone shop twice and been dealt with my Emily and shes amazing. She knows her stuff, shes quick, and managed to do what I needed, she really explins everything well. I'd definitely go to Vodafone again. Thank you Emily a credit to your store.

Reply from Vodafone UK - Sutton Coldfield
Great services today by Emily. Sorted phones and WiFi. Thank you

Reply from Vodafone UK - Sutton Coldfield
Jag was very helpful with my new upgrade and service

Reply from Vodafone UK - Sutton Coldfield
Brilliant service from Emily. Would recommend family and friend's to come into Vodafone in Sutton.
Thank you .🙂

Reply from Vodafone UK - Sutton Coldfield
Jubel was brilliant and very helpful. I lost my phone and he helped me with replacement phone and sim card.

Reply from Vodafone UK - Sutton Coldfield

Reply from Vodafone UK - Sutton Coldfield
Jag and the staff were very helpful

Reply from Vodafone UK - Sutton Coldfield
I met Jag today 30.07.25. What an incredible service I received today. All I sought was sorted and sourced. Just brilliant. More than 100%

Reply from Vodafone UK - Sutton Coldfield
I have purchased all of my mobile phones from Vodaphone Sutton Coldfield for many years and have always received great service from all of the team members.
More recently I have been served by Emily on quite a few occasions and she has always been knowledgeable, polite, patient and helpful. She is a credit to Vodaphone and the branch she works in.
Thanks for everything Emily.

Reply from Vodafone UK - Sutton Coldfield
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