Vodafone UK - Sutton Coldfield Reviews 

339
•
TrustScore 5 out of 5

4.9

Unit SU8 , No 95 The Parade, B72 1PL Sutton Coldfield, GB

•

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Rated 5 out of 5 stars

Chris was so helpful today! I’m so pleased I came into store as he guided me through the options for a new handset wonderfully. The information he provided was so precise, clear & succinct & I really... See more

Company replied

Rated 5 out of 5 stars

Totally fantastic service from Jubel at Vodafone Sutton Coldfield, solved my problem, up and running now explained everything very clearly, I am one very happy customer. Angela Birch.

Company replied

Rated 5 out of 5 stars

Visited the sutton store today due to issue with my s24 ultra battery. I was met by friendly staff. Jag was my customer service rep. Jag was amazing and worked out a fantastic deal on a new Z8 fold.... See more

Company replied

Rated 5 out of 5 stars

I was served in store by James. He has excellent customer service skills & is very personable. He listened to all I required & expected from a new phone. He came up with a very suitable option for... See more

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  • Unit SU8 , No 95 The Parade, B72 1PL, Sutton Coldfield, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

339 reviews

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4.9

All reviews

(339)

42,962 reviews in the last 12 months

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Rated 5 out of 5 stars

Emily was welcoming and understood what…

Emily was welcoming and understood what I would like out of getting a new phone as well. She explained the different options and what wound work best for me too

August 16, 2025
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

We're happy to hear that you felt welcomed and that the options were clearly explained to you. We appreciate you taking the time to share your experience.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Once again excellent service from…

Once again excellent service from Emily, thank you

August 15, 2025
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Michael,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jubel was excellent today

Jubel was excellent today, thank you for your help. Fantastic

August 15, 2025
Unprompted review
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Reply from Vodafone UK - Sutton Coldfield

Hey Catherine,

Thanks for the lovely review and fantastic support for Jubel.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emily has been very kind andhelpful

August 14, 2025
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Graham,

Thanks for the lovely review and fantastic support for Emily.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emily was so helpful today

Emily was so helpful today, my new phone is now working perfectly

August 13, 2025
Unprompted review
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Reply from Vodafone UK - Sutton Coldfield

Hey Maureen,

Thanks for the lovely review and fantastic support for Emily.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was very helpful today

August 13, 2025
Unprompted review
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Reply from Vodafone UK - Sutton Coldfield

Hey David,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emily has always been a great help

August 13, 2025
Unprompted review
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Reply from Vodafone UK - Sutton Coldfield

Hey Karen,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Emily.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was very helpful and clear…

Jag was very helpful and clear communication was great

August 13, 2025
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Mary,

Thanks for the lovely review and fantastic support for Jag.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Jag and his…

Great service from Jag and his colleagues

August 13, 2025
Unprompted review
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Reply from Vodafone UK - Sutton Coldfield

Hey Richard,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you to Emily for being so helpful

Thank you to Emily for being so helpful

August 12, 2025
Unprompted review
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Reply from Vodafone UK - Sutton Coldfield

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Emily was very helpful in very…

Emily was very helpful in very aspect.She did me a big deal and set the phone up for me a very good service .Thank you.

August 10, 2025
Unprompted review
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Reply from Vodafone UK - Sutton Coldfield

Hey Fiona,

Thanks for the lovely review and fantastic support for Emily.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Emily

Twice ive been to the Vodafone shop twice and been dealt with my Emily and shes amazing. She knows her stuff, shes quick, and managed to do what I needed, she really explins everything well. I'd definitely go to Vodafone again. Thank you Emily a credit to your store.

August 9, 2025
Unprompted review
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Reply from Vodafone UK - Sutton Coldfield

Hey Georgina,

Thanks for the lovely review and fantastic support for Emily.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great services today by Emily

Great services today by Emily. Sorted phones and WiFi. Thank you

August 9, 2025
Unprompted review
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Reply from Vodafone UK - Sutton Coldfield

Hey claire,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was very helpful with my new…

Jag was very helpful with my new upgrade and service

August 6, 2025
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service from Emily

Brilliant service from Emily. Would recommend family and friend's to come into Vodafone in Sutton.
Thank you .🙂

August 2, 2025
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Rachael,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jubel was brilliant and very helpful

Jubel was brilliant and very helpful. I lost my phone and he helped me with replacement phone and sim card.

July 31, 2025
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Graham,

Thanks for the lovely review and fantastic support for Jubel.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag was very helpful

Jag was very helpful

July 31, 2025
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Ive,
Thanks for the lovely review and fantastic support for Jag.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jag and the staff were very helpful

Jag and the staff were very helpful

July 31, 2025
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey there,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jag.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Awesome Support

I met Jag today 30.07.25. What an incredible service I received today. All I sought was sorted and sourced. Just brilliant. More than 100%

July 30, 2025
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Debbie,

Thanks for the lovely review and fantastic support for Jag.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Super service from Emily

I have purchased all of my mobile phones from Vodaphone Sutton Coldfield for many years and have always received great service from all of the team members.
More recently I have been served by Emily on quite a few occasions and she has always been knowledgeable, polite, patient and helpful. She is a credit to Vodaphone and the branch she works in.
Thanks for everything Emily.

July 25, 2025
Unprompted review
Vodafone UK - Sutton Coldfield logo

Reply from Vodafone UK - Sutton Coldfield

Hey Nigel, ​

Thanks for the lovely review and fantastic support for Emily. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl​

Thanks again, ​

Vodafone Social Media Team

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