Aswin has really good customer service experience. My experience with him was really good. He guided me about payment plan. His conversation style and tone was very professional and clear.
Company replied
Location
Switch locationUNITS 1B and 1C The Lock , 1/14 Canal Walk, SN1 1LD Swindon, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nazmin was very helpful through our experience in opening a new account. She worked through the issue with us and ultimately we got the deal we wanted. Great service. Thank you
Company replied
We had a really positive experience with Mac at Vodafone. He took the time to genuinely listen to what my husband and I needed, rather than pushing us toward anything unnecessary. It felt like he wa... See more
Company replied
Benn at Swindon Vodafone store was an absolute legend he helped us through our purchase for an Ipad, Iphone 17 pro max and home broadband and he also renewed our plans. I am very satisfied with his se... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Swindon
Written by the company
Contact info
UNITS 1B and 1C The Lock , 1/14 Canal Walk, SN1 1LD, Swindon, United Kingdom
4.8
Excellent
335 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aswin has really good customer servi what is really do you if you like it?Becausce…
Aswin has really good customer service experience. My experience with him was really good. He guided me about payment plan. His conversation style and tone was very professional and clear.
June 2, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Kanwal,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Benn was fantastic!
I came in for a query in my phone, my emails stopped working. Benn helped me and got them fixed. Amazing stuff!
June 2, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Matt,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came for an upgrade for my daughter…
Came for an upgrade for my daughter phone Nazmin was very helpful in vodafone swindon 10/10 service
June 1, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Scott,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Nazmin
June 1, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nazmin was very helpful through our…
Nazmin was very helpful through our experience in opening a new account. She worked through the issue with us and ultimately we got the deal we wanted. Great service. Thank you
June 1, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Amy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Nazmin was fantastic and worked hard to…
Nazmin was fantastic and worked hard to resolve our issues and get us the deal we wanted
June 1, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey there,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Recently switched over from Virgin…
Recently switched over from Virgin Media to Vodafone but regret for doing so. The network is so unreliable, Teams call get disconnected constantly. I was promised 1 TB of speed, but it drops to 40mbps. This has happened multiple times now and have had to raise multiple calls with the support team without any resolution. The router all of sudden goes offline and their WiFi expert recommend a booster and wants me to pay extra bug for the booster. What’s even more frustrating is that they say a 2-3 disconnects is normal and I have to deal with this. This network is totally not ideal for those working from home. On one of occasions the network got disconnected at 15.00 or 16.00 and the support said there is global issue, in fact there wasn’t any global issue. I had to tether the network from my mobile phone and only had 10 GB, the engineer advised he add mobile data so I can continue working. They never added mobile data and they left us without a network for more than 15 hours at least. Just been with them for 2 months and had to call them 5-6 times to report the network issues. Terrible service received so far and I’m just waiting to terminate the contract with them. In my 3.5 contract with virgin media I think I called them only 1-2 times and they resolved the issue on a timely manner, I really regret for switching my network to Vodafone. There were never any network disconnects, Teams call never got disconnected, WiFi speed never dropped. Hence, it’s hard to believe that 2-3 teams call disconnect is normal, this wasn’t told to me when I bought the product. If I knew this I would never purchase the product.
May 26, 2026
Unprompted review
Terrible Pro Fibre 3
Rubbish Fibre Pro 3
Absolutely useless, patchy, very low download speed, very slow internet on iPhone, broadband app is hopeless. Regret upgrading from pro fibre 2 to 3 as the internet and modem was fine with Pro fibre 2 but pro 3 is terrible. Unreliable. Poor support. Tried changing modem made no difference, 2x boosters no improvement. Not able to go back to fibre 2 as over 2 weeks change your mind period. Wish gone with Virgin or BT
May 25, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Nikki,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Very helpful and friendly staff
Very helpful and friendly staff. Steven was a great help and super friendly. Talked us through our options for an upgrade. Thanks swindon staff!
May 20, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Lee,
Thanks for the lovely review and fantastic support for Steven.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Georgia is fantastic!
Georgia is fantastic!! Knows her stuff and super helpful!!!
May 16, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey there,
Thanks for the lovely review and fantastic support for Georgia
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good upgrade experience
Simran made my upgrade a lovely experience, professional, very helpful and friendly.
May 9, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Molly,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Benn at Swindon Vodafone store was an…
Benn at Swindon Vodafone store was an absolute legend he helped us through our purchase for an Ipad, Iphone 17 pro max and home broadband and he also renewed our plans. I am very satisfied with his service!
May 7, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Bulut,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent Service
We went in just to clear the outstanding on our old mobile plan and Mac served us .He gave us all the relevant information of the new offers .We walked out with a New S26, outstanding service and nothing seemed hard to discuss and clarify .Will definitely recommend Vodafone and especially
Mac 🌟
April 28, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Cliff,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
New phone experience with Nazmin in Swindon
Nazmin was great, very pleasant and helpful...made shopping for a new phone very easy. She explained everything and answered all our questions
May 4, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Stephanie,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Benn from Swindon store really helpful
Im on pay as you go, I came in earlier needing help, Benn helped me with my issue and was very helpful. Thank you!
May 3, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Mark,
Thanks for the lovely review and fantastic support for Benn.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nazmin was very hepful today thankyou
May 2, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Good service from Nazmin
May 2, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Kaleb ,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Made me a real good deal and saving…
Made me a real good deal and saving money so I’m happy. Really good service. Thanks Nazmin
May 2, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Stewart,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a good experience in Swindon…
I had a good experience in Swindon branch with Nazmin. I opened new broadband account and transferred my number from another account. Hope instalation goes well, Nazmin was helpful and answered all questions.
May 2, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Jelena
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Nazmin has been very helpful
Nazmin has been very helpful, providing us with the right information to ensure we get a good deal and one that is right for us. Very pleased thank you so much.
Nazmin is a very cheerful and made us feel very comfortable. Thank you so much
May 2, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Emma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.