Nazmin was extremely helpful in providing advice and details of possible solutions. Can not fault the help and time she gave us. All issues were solved to our satisfaction. Well done Nazmin, wou... See more
Company replied
Location
Switch locationUNITS 1B and 1C The Lock , 1/14 Canal Walk, SN1 1LD Swindon, GB
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See what reviewers are saying
Needed help with my phone, none of the apps were working, seen Benn who was super helpful, very friendly, got my phone working again, thank you Benn
Company replied
Benn was fantastic, I had an issue with the volume on my phone and he fixed it within seconds, thank you Benn, shame about his leg though 10/10 experience
Company replied
I would highly recommend Nazmin at the Vodafone Swindon store. She provided excellent customer service from start to finish. She was professional, friendly and took the time to understand exact... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Swindon
Written by the company
Contact info
UNITS 1B and 1C The Lock , 1/14 Canal Walk, SN1 1LD, Swindon, United Kingdom
4.8
Excellent
369 reviews
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Nazmin was super helpful and saved me…
Nazmin was super helpful and saved me money on both my contract and broadband. Very pleased with the service!
April 4, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Rachel,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had an excellent experience today…
I had an excellent experience today setting up a broadband, SIM card, and phone contract with Nazmim. Honestly, it was one of the best customer service experiences we’ve ever had.
Nazmim was extremely helpful, very patient, and incredibly friendly throughout the whole process. She took the time to explain everything clearly and made sure we understood all the options available.
What impressed us the most was that she went above and beyond to help us find the best deal. Instead of just selling us something more expensive, she actually suggested a cheaper broadband option than the one BT had previously offered us, which saved us money.
Her professionalism, honesty, and willingness to help really stood out. It’s rare to receive service like this nowadays. Thank you, Nazmim, for making the whole process easy and pleasant. You’re a real credit to the company!
April 4, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Georgia sorted my new broadband deal…
Georgia sorted my new broadband deal without any hassle or fuss. Super helpful.
April 3, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Jordan,
Thanks for the lovely review and fantastic support for Georgia.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Swindon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Swindon
Hey James,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Big shout out to Benn in the Swindon branch
Wow can’t express how great the service was today.
Took mum and dad in to Swindon branch to sort out upgrade for my mum and a new contract for my dad.
Big shout out to Benn who took the time to get time to get the best deal he could for them both.
Extremely professional and customer care was top tier.
Great to see a young lad take pride in his job and I’d definitely employ him if he came to me for a job
Great work Benn should be proud of yourself
March 28, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Opted to take out a new contract and…
Opted to take out a new contract and upgrade to the Samsung 26 Ultra trading in my old device. I did this on Sunday 15th March in store and brought my S24 Ultra back into the Swindon store the following day. I've now had 2 sms messages to say I've not returned my old device as trade in. I spoke with someone on 191 on the 20th March who said not to worry as it was automated. I spoke with someone today (25th March) who said they could find no record of my old device being handed in. After being told I now have to go back to the store to find out what they've done with it, I was put on hold while he got their number, he then cut me off.
March 25, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Sam,
We are truly sorry to hear about the challenges you've faced with the device exchange and our customer support. This does not reflect the level of service we aim to provide, and we value your feedback. To resolve your issues, we encourage you to reach out to our support team by calling 0333 304 0191 or by using our Live Chat feature at http://vodafone.uk/2LCJiTm.
If you require further assistance or would like us to investigate any additional concerns, please feel free to connect with us on Facebook at http://vodafone.uk/2Fpnah2 or on Instagram at https://ig.me/m/vodafone. We are here to help and appreciate your patience.
Thanks,
Vodafone Social Media Team
Great Service in Store
Cheerful and explained everything that was required.
March 25, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Marc,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Nazmin was great
Nazmin was great, greeted us when we walked in the store and was so friendly and helpful, went out her way to get the best deal and wasn’t in a hurry, took her time to make sure there was no issues and everything went smooth
March 25, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Kyle,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Dealing with my phone had always stressed me out and I put off sorting out a new contract after mine ended until it had doubled in price.
I eventually decided to go in and sort it out and they were lovely and understanding despite me being stressed and anxious. Sorted everything out within minutes.
March 21, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Moving to Vodafone
Nazmin has been a great help today. I had to go in-store to Vodafone after a technical glitch signing up online. Nazmin was able to resolve this for me and still offer me the bundle I tried to sign up for.
She has been patient with me and has given great customer service today.
Thank you!
March 17, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey there,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
After a frustrating couple of days I…
After a frustrating couple of days I bought a series apple watch 11, was told it would go with my phone it didn’t so had to go to the store as I had another phone my daughter had previously it would not pair. I walked into the store the first guy was not prepared to listen just said we will charge you to swap everything over without listening to me at all, very rude and with an attitude, I asked to be dealt with my someone else. From the moment she took over she listened to me, she then continued to understand and empathise with my frustration and disappointment. She took over 2 hours to transfer everything onto a new phone and set up my new Apple watch all the while reassuring me it will work and be ok. She also had an awkward customer try to talk to her inbetween but dealt with that situation so well. I did not catch her name but I know she came over here from India I think she said she was 26. So want to say how kind, patient, understanding and calming she was. I have come away with everything working I couldn’t be happier as I have always wanted an Apple watch. She is a credit to your store and she could definately teach others. So a big Thankyou to her.
March 16, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Marsha,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Georgia was excellent
Georgia was excellent , great knowledge and a really easy process
March 11, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Darren,
Thanks for the lovely review and fantastic support for Georgia.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I have pop in to my local Vodafone shop…
I have pop in to my local Vodafone shop and Nazmin was assisted me for my airtime plan she was very professional and helpful with my octions to change my plans I'm very happy with the advice from Nazmin and then help
March 3, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey David,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Swindon
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Swindon
Hey David,
Thanks for the lovely review and fantastic support for Lusi.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer service and care
Benn was amazing and clear in what he was telling us... Took my broken phone in to be repaired... Helped me with my contract once it ends and got Everything ready for me... Great customer service asset to your company
March 1, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Nicky
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Georgia at this store is amazing she…
Georgia at this store is amazing she took care of everything so professional even had a follow up call a few days later just to check in and make sure all was ok . He attention to detail was second to nun . Great service would strongly recommend
February 7, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Matthew,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Nazmin was helpful
February 12, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Tori,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Mac was very helpful and lovely 5/5
February 10, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Val,
Thanks for the lovely review and fantastic support for Mac.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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