Nazmin was extremely helpful in providing advice and details of possible solutions. Can not fault the help and time she gave us. All issues were solved to our satisfaction. Well done Nazmin, wou... See more
Company replied
Location
Switch locationUNITS 1B and 1C The Lock , 1/14 Canal Walk, SN1 1LD Swindon, GB
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See what reviewers are saying
Needed help with my phone, none of the apps were working, seen Benn who was super helpful, very friendly, got my phone working again, thank you Benn
Company replied
Benn was fantastic, I had an issue with the volume on my phone and he fixed it within seconds, thank you Benn, shame about his leg though 10/10 experience
Company replied
I would highly recommend Nazmin at the Vodafone Swindon store. She provided excellent customer service from start to finish. She was professional, friendly and took the time to understand exact... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Swindon
Written by the company
Contact info
UNITS 1B and 1C The Lock , 1/14 Canal Walk, SN1 1LD, Swindon, United Kingdom
4.8
Excellent
369 reviews
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We came in today for a phone upgrade Sim was very helpful talking through a good deal and was very professional and polite
We came in today
July 1, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey James,
Thanks for the lovely review and fantastic support for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was served by Sim sorted out a good…
Was served by Sim sorted out a good deal for my phone, she was kind, welcoming and very professional. Totally recommend being served by her. She made us laugh and overall the experience was very warm and pleasant.
July 1, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Antonia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Customer service is top notch
Customer service is top notch, I was attended to by Nazmin and she was so helpful. She answered all my questions and gave me all the support I needed to migrate my mobile number from my previous provider to Vodafone.
Thank you Nazmin.
July 1, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Deborah,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Nazmin was very Good and helpful
July 1, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Nomielee,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Swindon
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I talked to Benn in store today and he…
I talked to Benn in store today and he was very respectful and friendly. He helped me get a 5G Router when I couldn't order online because of address issues and within 15 minutes I had my router and a overall great experience in store so lots of thanks!
Joshua N
June 17, 2026
Unprompted review
Reply from Vodafone UK - Swindon
"Hey Joshua,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
I’d like to say a massive thank you to…
I’d like to say a massive thank you to Georgia, Palasha, Benn, and Mikki at the Swindon Vodafone store for being so helpful in sorting out my Vodafone mobile number, as well as my son’s number when switching from EE to Vodafone. They made the whole process smooth and stress‑free. They also helped fix the complications caused by an online Vodafone order — exactly the same issue my husband had — and handled everything calmly and professionally.
I’m so happy to be back with Vodafone after being with EE. The team gave me such a warm welcome, and the whole experience was excellent.
Highly recommended!
June 7, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Sarah,
Thanks for the lovely review and fantastic support for Georgia, Palasha, Benn and Mikki.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I’d like to say a massive thank you to…
I’d like to say a massive thank you to Georgia, Palasha, Benn, and Mikki at the Swindon Vodafone store. They were incredibly helpful and took their time to sort out the mess caused by an online Vodafone order and its complications. They handled everything calmly and smoothly, and I’m genuinely grateful for their support.
I’m so happy to be back with Vodafone after being with EE. The team gave me such a warm welcome, and the whole experience was excellent.
Highly recommended!
June 7, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Adam,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing help from Aswin
Aswin was really helpful in setting up our new device plan after one of our phones had broke.
A really positive experience!
June 7, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Tom,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I’m very happy with service one of your…
I’m very happy with service one of your league young man. His name is.Benn
June 6, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Dhani,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service today from Nazmin
Very helpful from start to finish
I asked lots of questions nothing was too much
Thank you 😊
June 4, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Jade,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nazmin was extremely helpful today
Nazmin was extremely helpful today. She renewed my mobile and broadband contracts. She was clear and thorough.
June 4, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was very grateful for the help I got…I was very grateful for the help I got from Mac today at the store in Swindon. I had to transfer data from one fone to another and he was very helpful in giving
I was very grateful for the help I got from Mac today at the store in Swindon.
I had to transfer data from one fone to another and he was very helpful in giving me a hand to do so.
Very polite and understanding and explained everything perfectly to me.
June 3, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Sandra,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Aswin has really good customer servi what is really do you if you like it?Becausce…
Aswin has really good customer service experience. My experience with him was really good. He guided me about payment plan. His conversation style and tone was very professional and clear.
June 2, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Kanwal,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came for an upgrade for my daughter…
Came for an upgrade for my daughter phone Nazmin was very helpful in vodafone swindon 10/10 service
June 1, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Scott,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Nazmin
June 1, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Nazmin was very helpful through our…
Nazmin was very helpful through our experience in opening a new account. She worked through the issue with us and ultimately we got the deal we wanted. Great service. Thank you
June 1, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Amy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Nazmin was fantastic and worked hard to…
Nazmin was fantastic and worked hard to resolve our issues and get us the deal we wanted
June 1, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey there,
Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Recently switched over from Virgin…
Recently switched over from Virgin Media to Vodafone but regret for doing so. The network is so unreliable, Teams call get disconnected constantly. I was promised 1 TB of speed, but it drops to 40mbps. This has happened multiple times now and have had to raise multiple calls with the support team without any resolution. The router all of sudden goes offline and their WiFi expert recommend a booster and wants me to pay extra bug for the booster. What’s even more frustrating is that they say a 2-3 disconnects is normal and I have to deal with this. This network is totally not ideal for those working from home. On one of occasions the network got disconnected at 15.00 or 16.00 and the support said there is global issue, in fact there wasn’t any global issue. I had to tether the network from my mobile phone and only had 10 GB, the engineer advised he add mobile data so I can continue working. They never added mobile data and they left us without a network for more than 15 hours at least. Just been with them for 2 months and had to call them 5-6 times to report the network issues. Terrible service received so far and I’m just waiting to terminate the contract with them. In my 3.5 contract with virgin media I think I called them only 1-2 times and they resolved the issue on a timely manner, I really regret for switching my network to Vodafone. There were never any network disconnects, Teams call never got disconnected, WiFi speed never dropped. Hence, it’s hard to believe that 2-3 teams call disconnect is normal, this wasn’t told to me when I bought the product. If I knew this I would never purchase the product.
May 26, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Nadia,
It's disappointing to hear that you've been experiencing an intermittent service since moving over to us. This is certainly not the experience we want you to be having with our broadband connection.
If you download the My Vodafone Broadband App, you will be able to run a test on your lines to check for any issues or faults that could be causing the disruption. If something is found, a ticket will be raised to our Broadband Tech team and they will work to get this resolved as quickly as possible.
Alternatively, please reach out to our Broadband team on 0333 304 0191 or via LiveChat here: vodafone.uk/2LCJiTm as we need to run some testing on your connection to make sure everything is working as it should.
Thanks,
Vodafone Social Media Team
Terrible Pro Fibre 3
Rubbish Fibre Pro 3
Absolutely useless, patchy, very low download speed, very slow internet on iPhone, broadband app is hopeless. Regret upgrading from pro fibre 2 to 3 as the internet and modem was fine with Pro fibre 2 but pro 3 is terrible. Unreliable. Poor support. Tried changing modem made no difference, 2x boosters no improvement. Not able to go back to fibre 2 as over 2 weeks change your mind period. Wish gone with Virgin or BT
May 25, 2026
Unprompted review
Reply from Vodafone UK - Swindon
Hey Nikki,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
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