Vodafone UK - Swindon Reviews 

369
TrustScore 5 out of 5

4.8

UNITS 1B and 1C The Lock , 1/14 Canal Walk, SN1 1LD Swindon, GB


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Rated 5 out of 5 stars

Nazmin was extremely helpful in providing advice and details of possible solutions. Can not fault the help and time she gave us. All issues were solved to our satisfaction. Well done Nazmin, wou... See more

Company replied

Rated 5 out of 5 stars

Needed help with my phone, none of the apps were working, seen Benn who was super helpful, very friendly, got my phone working again, thank you Benn

Company replied

Rated 5 out of 5 stars

Benn was fantastic, I had an issue with the volume on my phone and he fixed it within seconds, thank you Benn, shame about his leg though 10/10 experience

Company replied

Rated 5 out of 5 stars

I would highly recommend Nazmin at the Vodafone Swindon store. She provided excellent customer service from start to finish. She was professional, friendly and took the time to understand exact... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Swindon

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • UNITS 1B and 1C The Lock , 1/14 Canal Walk, SN1 1LD, Swindon, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

369 reviews

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1-star

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4.8

All reviews

(369)

42,456 reviews in the last 12 months

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Rated 5 out of 5 stars

Upgrade

We came into Vodafone, because my daughters phone wouldn’t work and Nazmin helped us straight away, not only did she give us a new phone with a great deal she also managed to bring myself and my partners sim only contact down, saving us over £50 a month. Thank you Nazmin

August 6, 2025
Unprompted review
Vodafone UK - Swindon logo

Reply from Vodafone UK - Swindon

Hey there,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing experience

Amazing experience, very polite insightful and got me a great deal I Was attended by Nazmin

August 5, 2025
Unprompted review
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Reply from Vodafone UK - Swindon

Hey Halks,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nazmin

Nazmin. Really lovely and helpful with finding a new phone

August 5, 2025
Unprompted review
Vodafone UK - Swindon logo

Reply from Vodafone UK - Swindon

Hey,

Thanks for the lovely review and fantastic support for Nazmin.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Assistant

Assistant, Georgia was fantastic. Really helpful.

August 5, 2025
Unprompted review
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Reply from Vodafone UK - Swindon

Hey Martyn,
Thanks for the lovely review and fantastic support for *AGENT NAME*.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service from Nazmin

Great customer service from Nazmin. She is lovely and really helpful.

August 4, 2025
Unprompted review
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Reply from Vodafone UK - Swindon

Hey Diana,

Thanks for the lovely review and fantastic support for Nazmin.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy with the service

Happy with the service by Nazmin

August 4, 2025
Unprompted review
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Reply from Vodafone UK - Swindon

Hey Gale,

Thanks for the lovely review and fantastic support for Nazmin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nazmin was very helpful managed to sort…

Nazmin was very helpful managed to sort everything that I needed help with thankyou very much also very polite 😁

August 3, 2025
Unprompted review
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Reply from Vodafone UK - Swindon

Hey Bradley,

Thanks for the lovely review and fantastic support for Nazmin.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nazmin was amazing help from start to…

Nazmin was amazing help from start to finish! Very professional and did everything we needed to do in store.
Thank you so much, she is a credit to your team!

August 3, 2025
Unprompted review
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Reply from Vodafone UK - Swindon

Hey Shanice,

Thanks for the lovely review and fantastic support for Nazmin.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff are friendly and very…

The staff are friendly and very welcoming
Was an amazing experience.

August 2, 2025
Unprompted review
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Reply from Vodafone UK - Swindon

Hey Bupe,

We appreciate your wonderful review and your wonderful support of Bupe.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mac was amazing and explained…

Mac was amazing and explained everything so well and made process easy.

July 24, 2025
Unprompted review
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Reply from Vodafone UK - Swindon

Hey Jess,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great. As I was in town I went to Vodafone to…

As I was in town I went to Vodafone to rectify a small problem with my billing. I had the pleasure of being served by a young person called Georgia (Swindon). Not only was the small problem completely explained, she went through every option for me, which will ultimately Will mean I buy a new handset.

July 21, 2025
Unprompted review
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Reply from Vodafone UK - Swindon

Hey Drew,

Thanks for the lovely review and fantastic support for Georgia.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Best staff gioegia

Very fast service despite being Saturday, perfect end of the day, best staff gelorgia

July 19, 2025
Unprompted review
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Reply from Vodafone UK - Swindon

Hi there,

Thanks for the lovely review and fantastic support for Gelorgia.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Simran was incredible at the Swindon…

Simran was incredible at the Swindon Town Vodafone branch. Dealing with a fault in my dad’s phone and then letting me know she can get me a better deal than O2 - making me leave them after 20+ years with them. Promote her! I also bought an iPad while she was switching me through her too

July 19, 2025
Unprompted review
Vodafone UK - Swindon logo

Reply from Vodafone UK - Swindon

Hey Sara,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Swift service

Swift service, friendly and knowledgeable assistant. Nazmin was very helpful and understanding. Great experience

July 11, 2025
Unprompted review
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Reply from Vodafone UK - Swindon

Hey Victoria,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

You should be very proud of your shop assistant in Swindon branch called Conor
Very kind helpful and very polite manners
Everything explained with patience and we also laughed so much. Thank you very much and please let him know he was brilliant .
Thank you very much
Mrs.Brodnan

July 2, 2025
Unprompted review
Vodafone UK - Swindon logo

Reply from Vodafone UK - Swindon

Hi Lucie,

Thank you so much for your wonderful review and the amazing support you’ve shown for Conor—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Conor provided great customer service to both me and my family, explaining the whole process to ensure we understood every step of the upgrade. Very pleasant experience

July 2, 2025
Unprompted review
Vodafone UK - Swindon logo

Reply from Vodafone UK - Swindon

Hi Maxime ,

Thank you so much for your wonderful review and the amazing support you’ve shown for Conor —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick service and excellent customer.

Quick service and excellent customer service. Friendly assisstace by Connor, highly recommend.

July 2, 2025
Unprompted review
Vodafone UK - Swindon logo

Reply from Vodafone UK - Swindon

Hey Rafal,

Thanks for the lovely review and fantastic support for Connor.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Excellent service and professional conduct on the solutions on offer.
Stephen was the support staff helping me to renew my service contract.

July 2, 2025
Unprompted review
Vodafone UK - Swindon logo

Reply from Vodafone UK - Swindon

Hey Dr Falaki,

Thanks for the lovely review and fantastic support for Stephen.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick and easy

Quick, easy, no nonsense. Got exactly what I came in for as usual, with great friendly staff

June 25, 2025
Unprompted review
Vodafone UK - Swindon logo

Reply from Vodafone UK - Swindon

Hey Stephen,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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