Vodafone UK - Telford Reviews 

377
TrustScore 5 out of 5

5.0

116 The Border, TF3 4AE Telford, GB


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Rated 5 out of 5 stars

Luke did an absolutely amazing job of working out the best and cheapest deal for my son on an upgrade and we even came out with a new tablet We've been with Vodafone for over 5 years and will contin... See more

Company replied

Rated 5 out of 5 stars

Today I went into the Vodafone store to get my phone sorted. I was helped by a retail advisor called Luke, who has helped me massively today. Knew exactly what he was doing, very competent in his work... See more

Company replied

Rated 5 out of 5 stars

I upgraded my phone but managed to mess up the transfer of data before closing the old phone. Hannah in the Vodaphone shop in Telford town centre was pleasant, welcoming, non-judgemental and highly k... See more

Company replied

Rated 5 out of 5 stars

I visited telford branch to purchase extra data because I had know internet connection at home DAN served me, Wow what a knowledgeable man he recommended a few options on purchasing my data. He h... See more

Company replied


Company details


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  • 116 The Border, TF3 4AE, Telford, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

377 reviews

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5.0

All reviews

(377)

42,756 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer sevice

Thank you, Makenzie! Super helpful and everything fully explained. Excellent customer service.

August 11, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Brechtmann,

Thanks for the lovely review and fantastic support for Makenzie.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was fantastic

Dan was fantastic. Dealt with all my needs efficiently and had a great friendly manner.

Would recommend. Needs a pay rise in my opinion.

August 1, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Connor,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Christopher was fantastic really…

Christopher was fantastic really knowledgeable and friendly a really positive experience which meant I have stayed with Vodafone rather than leave to go to EE

July 28, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey David,

Thanks for the lovely review and fantastic support for Christopher.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly

Great customer service from Felix today.
Helped me and my family massively with our Vodafone packages.

July 23, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Ann,

Thanks for the lovely review and fantastic support for Felix.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was very helpful and efficient…

Luke was very helpful and efficient with setting up my new sim only
Plan. Highley recommend.

July 13, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Claire,

Thanks for the lovely review and fantastic support for Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was great

Luke was great - very helpful and informative. All issues sorted and queries answered.

July 9, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Louise, ​

Thanks for the lovely review and fantastic support for Luke. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl​

Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Luke looked after us and found the…

Luke looked after us and found the package to fit our needs 👍thanks

July 9, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Mark,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good advice about both phones

Good advice about both phones

July 3, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Brian,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was very friendly helpful and…

Luke was very friendly helpful and polite with good knowledge and a friendly manner

July 1, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Kath,

Thanks for the lovely review and fantastic support for Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dan was very thorough with his…

Dan was very thorough with his explanation of the plan and the contract, he was very friendly and indeed very efficient, I was very happy with my experience!!

June 30, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi Iraj,

Thank you so much for your wonderful review and the amazing support you’ve shown for Dan —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Makenzie was very helpful and very…

Makenzie was very helpful and very pleasant to deal with very knowledgeable.

June 24, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi Malcolm. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Exemplary service from Luke.

June 19, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hi Hilary. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service by Makenzie.

Excellent service by Makenzie.
Initial service and set of the phone was superb and also again when we were struggling with other features of the phone.
Excellent knowledge and people skills.

June 8, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Mike,

Thanks for the lovely review and fantastic support for Makenzie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was great

June 4, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey June,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke was excellent at his job very…

Luke was excellent at his job very satisfied with the service

June 4, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Michael,


This is fantastic to hear! We really appreciate the feedback.



If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Tom was a great help sorting out the…

Tom was a great help sorting out the issues with my phone today

May 30, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Sue,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Chris was good no complaints

Chris was good no complaints

May 23, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey there,

Thanks for the lovely review and fantastic support for Chris.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff. Luke and Dan answered all of my queries effortlessly

May 17, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Tracie,

Thanks for the lovely review and fantastic support for Luke and Dan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Chris easy clear and…

Great service from Chris easy clear and happy with everything.

May 16, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Ann,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Luke- Telford store

Luke was extremely helpful. Made everything easy. Told me all my options and helped me to choose what to go for,
Really happy with the service and whole experience.

May 13, 2025
Unprompted review
Vodafone UK - Telford logo

Reply from Vodafone UK - Telford

Hey Emma,

Thanks for the lovely review and fantastic support for Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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